Social Media Customer Service
Resume:
EMPLOYMENT H I STORY
I thrive on challenges, viewing them as chances to apply my problem-solving and critical thinking skills. My commitment to excellent customer service and teamwork drives my professional approach. I prioritize organization in all areas of my life, ensuring efficiency and effectiveness. My life's goal is to leave a positive and lasting impact on the people I meet, a principle I apply to all aspects of my journey.
Critical Thinking
Time Management
Team Management &
Teamwork
Detail Oriented
SKILLS
CONTACT
Mulbarton, Johannesburg
**********@*****.***
EDUCATION
AS Level - Cambridge
High School
Institute of Culinary Arts
January-October 2018
Events Management Course
UCT 2020
Driver's License
Automatic Transmission 2019
BCom- Project Management
MANCOSA 2023 - second year
Distance learning
Communication
Managed and created content for the company’s
social media accounts. In my time here the company’s social media reach increased by 23 %.
Plan events
Produced promotional materials, such as flyers and posters, to increase awareness of the event
Implemented a digital ticketing system that improved the registration process for attendees
Developed and maintained relationships with key
stakeholders to ensure smooth event planning and
execution
TIFFINNY RYLAND
Personal Assistant 2019 -2022
Organized, staffed and managed events, resulting
in successful book launches, book tours and
seminars.
Prepared detailed presentations and reports for
review, ensuring accuracy and clarity
Provided customer service and support, resulting in improved customer satisfaction
George & Ruth Ryland Ministries
George - 083-***-****
ABOUT ME
Banquet Manager & Social Media Manager
Jan 2023- July 2023
Apples & Raisins Wedding and Conference Venue
Shenaaz Hugo - 061-***-****
Guest management Aug - Sept 2022
Check guests in & out
Attend to inquiries regarding the guest’s stay
Inventory checks
Restocked all guest rooms with supplies and amenities in a timely manner, ensuring a pleasant guest
experience
Creative Hospitality- Part time position
Airbnb Management
Created Airbnb profile that is appealing to potential guests, targeting families and business travelers. Check guests in & out
Dealing with damages to the property by guests as the middleman therefore providing conflict resolution. Attending to inquiries regarding the guest’s stay
Inventory checks
Restocked all guest rooms with supplies and amenities in a timely manner, ensuring a pleasant guest
experience
Housekeeping management, ensuring the housekeeper
cleans according to the owners standards and to
provide guest satisfaction
Alinta Complex - Feb - July 2023
Shenaaz - 061-***-****
Contact this candidate