Customer Service Representative

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

ADRIAN MACK

**** ******* *******, ********, ** 89128 H: 702-***-**** ********@*****.*** Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call center management

experience

Dedicated to process

improvement

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Customer Relationship

Management software Proficient

in customer account software

Adept in automated attendant

systems

Managed call flow with up to [20] calls in queue per minute. Exceeded corporate target for customer satisfaction for [4] months in a row. 12/2010 to 10/2017 Customer Service

Ruby G's Home Health LasVegas, TX

Provided accurate and appropriate information in response to customer inquiries.

12/2007 to 08/2008 Drillbit Fabricator

Halliburton Houston, TX

Operated a variety of different machines. ( CNC,Mills, Lathes) 02/2000 to 11/2006 Custodial Maintence

CCSD LasVegas, TX

Clean and maintained the building.

1999 High School Diploma: General

Horizon North LasVegas, NV, United States

I graduated with a 3.8 GPA.

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