Customer Service Real Estate
Resume:
Austin Roberts
Child Care Provider, Behavioral Therapist, Autism Paraprofessional, Teacher, Tutor
San Diego, CA 92104
********@*****.***
I have worked in close to 30 different positions across a wide variety of fields, including: child care, child therapy, family counseling, autism (ABA), case management, pharmaceuticals (technician and urinalysis), postal service, event services, retail sales, sales management, member recruitment, deliver service (food, alcohol and more), ride share, teaching in schools, teaching English to adults and children in spanish Speaking countries, tutoring, and more. I have worked with children in general for the last 10 years, beginning with my first job as a YMCA camp counselor at 17 years old in 2009. I then taught children English in Madrid while studying abroad there in 2011, coached basketball to underprivelaged children at the boys and girls club in Santa Monica, and did other various tutoring for both adolescents and adults as well. While living in Mexico City in 2015, I also taught a English to business professionals, as well as children for two different companies part time, while launching a Startup online trade Company. During this time in Mexico City, I was the Sales Manager and PR Director for our startup for most of 2015. As you will see in my resume, I used a variety of sales techniques to sign up members and assist our new customers with uploading and selling their products on their sites, including phone, email, and in-person sales calls and customer service. I also used CRM to train, manage and organize my sales team of 3 employees and our sales strategies and progress. The career I have had for most of the last 6 years, and my true passion, has been teaching and providing therapy to children with autism and other mental or developmental disorders, as well as providing some family therapy in a case manager role. This began in 2012 with an internship at one of UCLA's autism research programs, then as an ABA Behavioral Therapist (in-home and school aide/teascher’s assistant) in an organization in Los Angeles in 2013, followed by AST in San Diego 2014-15.
I then worked as an Autism Education Associate (a mixture of a teacher role to a class of about 20 4-5 years olds and providing therapy and tracking peer play and socialization goals to 10 children in the class with autism) in Rady Children's Hospital's Preschool Inclusion Program, Alexa's PLAYC 2015-16. Following this, I worked as a Case Manager and Registered Behavior Technician at ABA Behavior Therapies and testing 2016-17, balancing program/case management including writing client goals and behavior plans and parent training with 1:1 therapy to implement cIient programs. Since this time, I have been in a gradual transition from working in therapy to teaching. I got my Substitute teaching certificate in August 2018, and have been teaching part-time in SD and OC while pursuing a Masters in Education in National University's teaching credential program. I have also been working retail sales and in the restaurant field (food and drink delivery) part-time to balance out all of my passions and skills while I search for the best avenue for me to pursue permanently.
I am now interested in jobs in any of these areas: Editing, writing, ABA, therapy, animal care, marketing, pharmacy, sales, restaurant service, retail, teaching, tutoring, and any service to children in schools, community centers or home settings.
Willing to relocate to: Orange County, CA - San Diego, CA - Los Angeles, CA Authorized to wo Willing to relocate to: Orange County, CA - Los Angeles, CA - San Diego, CA Authorized to work in the US for any employer
Work Experience
Delivery Driver
Postmates and Door Dash - San Diego, CA
June 2018 to Present
As an independent contractor for the mobile to-go food ordering app Postmates, I delivered food, alcohol, supplies, flowers, and more to over 1000 satisfied Postmates app patrons in San Diego, LA, and OC. Volunteer Chef
Orange County Rescue Mission - Tustin, CA
January 2022 to August 2022
Served on a kitchen crew that varied from 15 to 30 to serve 3 meals a day in soup kitchen/buffet style to a community of 100-120 previously homeless adult residents, 40-80 children and about 50 staff. Learned to cook every type of cuisine in bulk and with 1.5-3 hour deadlines for each meal, complete with salads, starters, sides and desserts. At the end of my time there I was Head Chef for Breakfast and Sous Chef for Lunch shift.
Courtesy Clerk
Stater Bros Markets Inc. - Anaheim, CA
June 2021 to September 2021
Bagged groceries, retrieved and cleaned carts, performed hourly sweeps of all departments, other custodial work
Nanny and Tutor
Urban sitters care - Santa Ana, CA
July 2020 to April 2021
Cared for and kept one highly intelligent and energetic 3 year old boy on a school-like routine (as requested by his parents), by using my teaching experience to create a visual schedule for him every week day from 10 am-5 pm, and used it to practice his writing, staying on task, and transition skills. Did everything from feeding him (and working on his eating issues), to creating discipline plans with parents, to teaching him math, spelling and patterns out of workbooks, to outside time, all with a preschool-like balance of structure and fun. Unfortunately i had to leave to work the US census job I had committed to in February. But, once the census ended, I returned to work with another couple families upon moving to Santa Ana in early 2021.
Census Bureau Enumerator
U.S. Census Bureau - Santa Ana, CA
February 2020 to November 2020
I was hired by the U.S. Federal Government Department of Commerce's Bureau of the Census in early February to begin the census in late March as part of the Costa Mesa survey-collecting team. However, due to COVID-19, the operation had to be postponed until August 2nd, where I completed a week of training, followed by doing enumeration in the field (collecting response questionnaires from all Orange County residents who had not completed it online) until field operations were completed in our district in late October.
Data Collector
Amplify Education, Inc - Laguna Niguel, CA
January 2020 to September 2020
Worked in a cohort of 4 directly with the Study Lead. I spent the first 3 weeks of January helping Recruit members of our team, coordinate and plan a study to prove the efficiency and simplicity of Amplify's new electronic dyslexia test, when compared to the same assessment on Paper. Then, went to our study site (one of hundreds), Community Roots Academy elementary school, to administer the assessments to classes of Kindergarten-Third Grade and take data on the results of each assessment. This took one week.
On Site, I took on the experimenter role in this double-blind study, administered 2- 4 different tests to over 100 students, took data on how quickly each test was finished and how many mistakes were made, then entered this data to present a final trend that could validate the efficacy of the two different tests, by revealing which assessment produced more simple and reliable results to flag potential students with dyslexia and get them necessary services.
Behavior Intervention Specialist
StaffRehab (IUSD) - Irvine, CA
February 2020 to August 2020
I worked in a Moderate-Severe Autism Specific Classroom at Bonita Canyon Elementary school in Irvine Unified School District as a 1:1 classroom aide to the Teacher, specifically to implement interventions with problem behaviors of one of her students, and thus allow said teacher to more easily and effectively instruct him as a help him get through his daily routine each and every 6 hour school day. Substitute Teacher K-12
San Diego County Office of Education - San Diego, CA August 2018 to August 2020
August 2018 to August 2020
Substitute teaching for experience, mostly at high schools in the greater San Diego area, but also a couple middle and elementary schools, while taking classes at National University for a Masters in Education and Secondary school teaching credential in the Sciences. I have now transferred my 30 day substitute teaching permit and CBEST passing scores from SDC to OC Dept of Education to Substitute teach in the Anaheim and Garden Grove districts. I am currently in the process of renewing my certification for my second year of teaching.
Cashier and Customer Service
Sprouts Farmers Market - Irvine, CA
April 2020 to July 2020
Worked as an essential worker at the beginning of the COVID-19 crisis (after being laid off from irvine school district due t school shut down). I was a combo clerk (courtesy clerk and cashier) and sanitized carts and baskets, collected carts, sanitized and swept the store hourly and also filled in as cashier whenever needed due to being short- staffed for the volume of customers at the beginning of this national crisis.
Sales Manager
Dense Gear, LLC - San Diego, CA
August 2018 to January 2019
Sold watches, sunglasses, hats, bracelets and other accessories with the theme of natural wood at a kiosk in the Liberty
Station Public Market. Also helped the owner manage inventory and make the employee schedule Senior Behavioral Therapist
Behavior Frontiers - March, California, US
March 2018 to July 2018
Giving Discrete Trial Teaching ABA Instruction, along with Behavioral Therapy to children with autism. Also, creating and assisting the case manager and/or BCBA Supervisor with lesson and goal planning, and creating materials for instruction such as token boards, visual schedules, PECS, etc. Driver
Lyft - San Diego, CA
November 2016 to January 2018
I have served hundreds of passengers around the San Diego area and have a 4.9 driver rating. Case Manager and Registered Behavior Technician
ABA Behavior Therapies & Testing - San Diego, CA
April 2016 to April 2017
Played dual role. Had a caseload of 6-7 clients on average with the role of behavior interventionist in half the cases, giving
1:1 therapy using models such as PRT, ESDM and JASPER to work on behavioral and developmental goals with the child.
In the other half of my cases I had the role of case manager, where I focused more on creating and updating child's developmental goals, making Behavior intervention plans, providing parents with training and education on implementing their child's programs effectively, communicating with child's therapist team on progress and issues, and writing reports on child progress. Passed fidelities to be certified to implement the ABA models Pivotal Response Treatment and the Early Start Denver Model for both verbal and non-verbal clients. Autism Education Associate
Rady Children's Hospital- Alexa's PLAYC - San Diego, CA November 2015 to March 2016
Responsibilities
Taught (along with 2 teachers) 10-12 typical 4 to 5 year olds along with 5 children with autism in the morning class and 5 in the afternoon. Used peer-modeling and naturalistic ABA, CPRT, and other behavioral strategies to mold behaviors, play skills, engagement, cognitive skills, communication, and socialization of children with autism in the class to the levels of our typical children. Also take data on each of the 10 ASD children every other week, working on 4 to 5 IEP-standard goals per week, to track their progress and mastery of these goals.
Accomplishments
Getting 10 children with ASD to a cognitive, social and overall developmental level to go to typical kindergarten or another inclusion program kindergarten. Skills Used
CPRT, ABA, teaching circle time and centers (crafts, dramatic and cooperative play, group games, fine and gross motor skills, independent, math, and reading and writing) while simultaneously taking data, multi-tasking and time management most used skills. Reinforcement strategies, token systems, behavior momentum, motivating strategies, and more.
Director of Sales and Public Relations
Oztomeca, Inc. - Ciudad de México, D. F
February 2015 to December 2015
Responsibilities
Recruited members, wrote articles and set up events to promote the online wholesale international trade platform
Homecare.com, a startup website for trade of any and all goods between Latin America and the US. Accomplishments
Registered over 300 members between the Public BETA launch of the company website in June 2015 and the Official launch (website ready for transactions) in October 2015. Helped gain publicity and support from the government of MEXICO CITY and the state of NUEVO LEO. Skills Used
Sales, use of CRM, management (Sales team of 3 and 2 interns), writing, promotion, and marketing. English Language Instructor
Oztomeca, Inc. - Ciudad de México, D. F
April 2015 to October 2015
to mainly business professionals, but also a few children age range 6-16, both in a 1:1 to small group
(3-10 people) context. I also began giving my own private tutoring to adults from home. Therefore, I used a wide variety of teaching strategies, including workbook chapter by chapter, creating my own lesson plans, and using games and other creative strategies to make learning English fun, simple and rewarding for all of my students, no matter what age, reason for learning, or profession. Behavioral Interventionist
Behavior Interventionist
Autism Spectrum Therapies - San Diego, CA
January 2014 to April 2015
Responsibilities
Provided 1:1 ABA and PRT therapies to children in their homes, and briefly in a social skills group. Served 14 different clients, aged 15 months to 9 years for anywhere from 3 months to over a year. Accomplishments
With clients I worked with the longest, accomplished getting 2 ready for preschool, 1 to be able to go to a typical kindergarten, 1 to learn to speak (began with a few signs, and by end was speaking in 3 to 4 word sentences and had even more advanced receptive language), 2 potty-trained, and a variety of other milestones needed to reach more typical developmental levels. Skills Used
ABA, use of reinforcement strategies (positive and negative) and schedules, PRT, visual schedules, PECS, self-help visual aides and task managers, potty training, antecedent strategies, consequence strategies, DTT, token systems, response cost systems, speech therapy including sign language, verbal approximations, gestures, and songs.
Behavioral Instructor
Lovaas Institute for Early Intervention - Los Angeles, CA August 2013 to October 2013
Used the principles of Applied Behavioral Analysis to offer 1:1 support to children with autism in their school and home settings. Areas of focus for intervention included education, self-help skills, behavior management, stereotypy, socialization, communication, language, etc. Supervisor and Inventory Manager
United States Postal Service - Los Angeles, CA
January 2010 to July 2013
Assisted customers in sending mail both domestically and internationally. Trained, supervised and advised new hires and entry-level members of our post office team, continually responded to difficult questions and situations posed by customers that needed more experience to handle. Performed opening and closing duties such as taking inventory, ordering supplies, filling out closing reports and ensuring safe deposit of earnings from the day.
Research Assistant
UCLA Psychology Dept- Fernald Institute and Dr. Jeff Wood Lab - Los Angeles, CA September 2012 to June 2013
Observed and recorded behavior of children with autism at school playgrounds and assisted child therapists with autism cognitive-behavioral therapy sessions. Volunteer Basketball Coach
Boys and Girls Club of Santa Monica - Santa Monica, CA December 2012 to April 2013
Coached a team of 7-8 year old children in the Biddy youth basketball league through the youth sports organization
Research Assistant
UCLA Stress, Culture and Health Lab - Los Angeles, CA February 2012 to November 2012
Conducted experiments on the association between reactions to stressful situations and ethnicity/culture of subjects, and acted as a confederate for participants. English Language Instructor
Canterbury English - Madrid, ES
October 2011 to February 2012
with focus on vocabulary, grammar and conversation. Also branched out from Canterbury to teach adult businessmen as a self-employed tutor.
Summer Camp Counselor
Joe and Mary Mottino Family YMCA - Oceanside, CA
May 2009 to August 2010
two consecutive summers)
Planned and conducted activities at YMCA week-long day camps for kids from age 4 to 14, ensured safety of children through frequent head counts and radio transmissions between counselors, and taught children good behavior by instilling in them the YMCA four core values. Chairman
Oceanside City Council Youth Commission - Oceanside, CA September 2007 to June 2009
Implemented social programs to benefit the youth of Oceanside. Education
Bachelor of Arts in Psychology
University of California - Los Angeles, CA
2009 to 2013
Skills
• Bilingual (Spanish and English)- Studied Abroad in Madrid and Launched a Startup in Mexico City
(10+ years)
• Sales (1 year)
• Salesforce (1 year)
• Sales Management (Less than 1 year)
• Microsoft office (10+ years)
• Networking (7 years)
• Public Relations (2 years)
• Teaching (7 years)
• CPR
• Marketing
• retail sales
• Organizational Skills
• Time Management
• Typing (10+ years)
• Google Docs (9 years)
• Computer Literacy (10+ years)
• Human Resources (2 years)
• Recruiting (3 years)
• Case Management (2 years)
• Customer Service (10+ years)
• Data Entry
• Documentation
• Microsoft Excel
• Microsoft Outlook
• CPR (10+ years)
• Behavior Management (10+ years)
• Tutoring (10+ years)
• Child & Family Counseling (2 years)
• Special Education (3 years)
• Autism Experience (10+ years)
• ABA (7 years)
• Childcare (10+ years)
Certifications and Licenses
CPR Certification
Teaching Certification
First Aid Certification
RBT Certification
Driver's License
Special Education Certification
Substitute Teaching Certification
Assessments
Customer Service Fit — Proficient
October 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Basic Computer Skills: PC — Highly Proficient
October 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Elementary School Lesson Planning — Proficient
April 2020
Developing lesson plans for elementary-level classrooms that promote learning Full results: Proficient
Early Childhood Development — Familiar
April 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Familiar
Recruiting — Proficient
February 2021
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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