Dispatcher, Customer Service
Resume:
Corina Siller
Took my free time with COVID and went back to school. I just graduated Mt. Hood
Community College with my Associates Degree.
Aloha, OR 97078
**************@*****.***
To obtain a career that is challenging and will allow me to enhance my current customer skills at a professional level. I am organized, energetic, outgoing, responsible and detail oriented. I thoroughly enjoy working in a face-paced environment. I consider small group, interpersonal communication, and public speaking to be some of my strengths. My leadership skills are demonstrated through my advancement in each of the companies that I have worked for and my abilities to adapt to the needs of those around me.
Authorized to work in the US for any employer
Work Experience
Dispatcher
Transdev - Portland, OR
May 2023 to March 2024
• Work directly with drivers to provide quality customer transportation services.
• Oversee road service by tracking trip details, ensuring routes begin on time, tracking performance, and reporting incidents and accidents efficiently and thoroughly.
• Oversee driver sign in and sign out procedures, and keeps manager informed of attendance issues.
• Handle emergency situations for drivers and acts as liaison between the driver and emergency services.
• Monitor daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Performing closing duties including reports.
Sr. Operations Specialist
Schneider National Intermodal Yard - Portland, OR
September 2022 to March 2023
• Assign freight to company drivers.
• Ensure optimal use of driver capacity.
• Provide feedback to leaders about challenges related to capacity and customers.
• Work closely with drivers and customers to solve issues that arise.
• Assist drivers with in gating and out gating loads from the Railroads Dispatcher/Customer Service
PILOT FREIGHT SERVICES - Portland, OR
September 2021 to July 2022
Scheduled drivers to make freight deliveries or collect shipments and packages. Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests. Planned predetermined routes for drivers. Identified traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time. Prepared general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times. Monitored truck repairs, scheduled maintenance schedules Logging vendor complaints or concerns. Answered phone calls from vendors, customers, and management and helping them as needed. Other duties include
• Answered general questions
• Assisted customers with a warm and professional attitude
• Set up client appointments
• Managed client records
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Assist in warehouse loading and unloading of trucks
• Enter POD's in the system
• Run Missing POD reports and keep up on all undelivered/missing and late freight
• Forklift Certified.
Shipping and Receiving
Tualatin Valley Blueberries - Sherwood, OR
July 2021 to September 2021
Received fruit from the growers and made tags, checked the temperature of the fruit, recorded all the information, performed daily counts by grower, Lot Number, and packaged size of fruit ready to be shipped. Recorded daily inventory of all fruit packaged and bulked in refrigerated coolers each morning before processing for the day began. General office duties Faxes, Answered Phones, Shipping and Receiving, Bills of Lading, placed thermometers in truck with fruit, assisted in loading and unloading of trucks daily.
Housekeeper
Dirty Deeds Done Dirt Cheap - Portland, OR
January 2019 to May 2021
Provide Weekly, Bi-Weekly and Monthly Cleaning Services including Move-In and Move-Out cleanings and Commercial Cleaning as well. Dust all Surfaces & Fixtures, Clean Walls, Baseboards, Bathrooms, Kitchen
- Counters, Sink, Cupboards, Floors, all appliances, Clean Windows, Clean Doors, Floors- Sweeping, Mopping, Polishing and any other request from the Clients
• Emptied trash
• Changed linens
• Sanitized (area or item rooms bathrooms counters equipment) Housekeeper
Marriott Residence Inn Vancouver - Vancouver, WA
August 2020 to December 2020
Wipe all surfaces, dust, vacuum each guest room. Change linens, make beds and restock all guest room supplies. Clean bathroom, full kitchens and remove trash. Greet and assist guests. Clean multiple rooms daily. Report any broken, defective or missing items to Maintenance. And assist in laundry when needed Housekeeper
Curio - A Collection by Hilton d.b.a The Porter - Portland, OR March 2020 to March 2020
I had just started at the Porter and been employed for 2 weeks when COVID-19 shut down everything Housekeeper
Hampton Inn & Suites by Hilton - Hillsboro, OR
April 2019 to October 2019
Wipe all surfaces, dust, vacuum each guest room. Change linens, make beds and restock all guest room supplies. Clean bathrooms and remove trash. Greet and assist guests. Clean multiple rooms daily. Report any broken, defective or missing items to Maintenance. Houseman duties when needed. House Cleaner
Mama Bear Cleaning and Homecare - Portland, OR
March 2016 to April 2019
Provide Weekly, Bi-Weekly and Monthly Cleaning Services including Move-In and Move-Out cleanings and Commercial Cleaning as well. Dust all Surfaces & Fixtures, Clean Walls, Baseboards, Bathrooms, Kitchen
- Counters, Sink, Cupboards, Floors, all appliances, Clean Windows, Clean Doors, Floors- Sweeping, Mopping, Polishing and any other request from the Clients Housekeeper
Residence Inn by Marriott - Portland West - Hillsboro, OR September 2018 to February 2019
Wipe all surfaces, dust, vacuum each guest room. Change linens, make beds and restock all guest room supplies. Clean bathrooms, full kitchens and remove trash. Greet and assist guests. Clean multiple rooms daily. Report any broken, defective or missing items to Maintenance. And assist in laundry when needed Janitorial
Calico Building Services - Gresham, OR
September 2017 to April 2018
Cleaned Verizon stores after business hours. Duties included - dusting, mopping, vacuum, wiping down all screens, cases and displays, Emptying garbage and recycling. Cleaning employee break rooms, back office and bathrooms. I also washed windows at several locations and was on call for Emergency Work Orders during business hours. I would also cover several other locations when needed also. Lobby Attendant
Embassy Suites Washington Square - Tigard, OR
December 2015 to April 2016
In charge of cleaning and maintaining all public areas including Restrooms, Fitness Center, Swimming Pool, Conference Center Restrooms, Lobby, Elevators and Parking Lot. Provided Houseman duties, stocked maid's carts, assisted with Laundry and Housekeeping when needed Including Room Inspections. House Cleaner
Turning Leaf Advisors - Portland, OR
September 2014 to February 2015
Deep Cleaned Mostly vacant homes that were going up on the market or turn over cleaning between residents. Dust all Surfaces & Fixtures, Clean Walls, Baseboards, Bathrooms, Kitchen - Counters, Sink, Cupboards, Floors, All Appliances, Windows, Window Sills, Tracks and Blinds, Doors Front & Back, Inside
& Outside of all Cabinets & Drawers, Floors- Sweeping, Mopping, Polishing, Vacuuming and Shampoo when Needed, Patios and Porches, Sweep Down Cobwebs and Sweep Out Garage. Customer Service
Subway - Beaverton, OR
June 2014 to September 2014
Assisted customers with orders, prepare food to customer specifications, operate cash registers, food prep, and prepared bread. Maintained cleanliness of store, performed opening and closing duties. Cashier Customer
Beaverton Bakery - Lake Oswego, OR
March 2013 to July 2013
Provided Customer Service, Performed opening and closing duties. Assisted in Wedding Cake orders and catering orders. Cashier
Office Manager Shipping & Recieving
Market 52 - Sherwood, OR
June 2010 to October 2010
Received fruit from the growers and made tags, checked the temperature of the fruit, recorded all the information and faxed it to California to Sales and Accounting, performed daily counts by grower, Lot Number, and packaged size of fruit ready to be shipped and reported directly to Sales in California. Recorded daily inventory of all fruit packaged and bulked in refrigerated coolers each morning before processing for the day began. Performed HR duties such as preparing proper I-9 and W-4 and faxed to California for Payroll. Worked with ADP to upload hours from the time clock and manually correct any mistakes. General office duties Faxes, Answered Phones, Stayed in contact with Growers and Vendors about all Accounts Payable Issues. Shipping and Receiving, Bills of Lading, placed thermometers in truck with fruit, assisted in loading and unloading of trucks daily. Customer Service
Subway - Aloha, OR
March 2010 to June 2010
Assisted customers with orders, prepare food to customer specifications, operate cash registers, food prep, and prepared bread. Maintained cleanliness of store, performed opening and closing duties. Network Cost Analyst
New Edge Networks - Vancouver, WA
March 2005 to September 2007
Audit/Analyze Carrier invoices for accuracy $40.00 to $ 1mil + Identified cost savings outside of invoice processing for the company and filed disputes with the Regulatory Department Provide and monitor dispute documentation. Assist in the development and implementation of work processes. Reviewed and maintained carrier aging. Worked closely with New Edge managers and senior managers in structuring payment arrangements and the negotiation of payment plans, negotiated payment plans when appropriate maintained excellent communication and relationships. Work with account managers to ensure accounts are current. Configure new carrier accounts. Maintain payments for all 1200 POT's lines for co-locations. Ensure payments have been made via Oracle Financials. Analyze new electronic invoicing accuracy / assist in development of electronic invoicing for all carriers. Assistant Accounts Payable
New Edge Networks - Vancouver, WA
May 2005 to November 2006
Reviewed all payment vouchers to ensure compliance with internal control requirements and correct general ledger and cost center coding, maintained vendor files, generated reporting as required, coded invoices to the proper General Ledger accounts, recorded invoices in the A/P module, prepared and printed A/P check runs, processed wire and direct deposit payments, matched checks to invoices, obtained signatures on checks, sent payments to vendors, filed invoices, worked with vendors to resolve discrepancies. Received, opened and sorted mail scanned all invoices in Oracle. Used USPS postage machine, FedEx and UPS to send out all payments.
Education
Associate in General Studies
Mt Hood Community College - Gresham, OR
May 2020 to March 2021
Some College in General Studies, Softball
Western Oregon University Monmouth - Monmouth, OR
September 2000 to March 2001
Some College in General Studies, Softball
Otero Junior College La Junta - La Junta, CO
August 1999 to April 2000
High school or equivalent in General Studies, Softball & Volleyball Aloha High School - Aloha, OR
September 1995 to June 1999
Skills
• Team player (9 years)
• Cleaning (8 years)
• Filing (4 years)
• Housekeeping (7 years)
• Retail Sales (9 years)
• Time Management (9 years)
• Hospitality (4 years)
• Customer Service (9 years)
• Word (9 years)
• Cash Register (9 years)
• Microsoft Office (9 years)
• Excel (2 years)
• Communications (2 years)
• 10-Key (3 years)
• Oracle (2 years)
• Accounts Payable (2 years)
• Cost Management (2 years)
• Microsoft Office (9 years)
• Multi-line Phone Systems (2 years)
• Hr Policies & Procedures (Less than 1 year)
• Auditing (2 years)
• Filing (5 years)
• Data Entry (4 years)
• Shipping & Receiving (2 years)
• Computer Skills (9 years)
• Food Service (9 years)
• Guest Services (4 years)
• Hospitality Experience (4 years)
• Hotel Experience (4 years)
• Oracle (3 years)
• Residential Cleaning (3 years)
• Accounting
• General Ledger Accounting
• Account Reconciliation
• Accounts Receivable
• Office Management
• Front desk
• Microsoft Excel
• Office experience
• English
• Custodial experience
• Computer literacy
• Payroll
• Freight
• Typing
• Forklift
• Forklift (Less than 1 year)
• Warehouse experience (1 year)
• Materials handling
• Microsoft Outlook
• Inventory control
• 10 key typing
• Clerical experience
• Microsoft Word
• Organizational skills
• Data entry
• Computer skills
• Load & unload
• Customer service
• Forklift
• Windows
• Hotel experience
• Guest services
• Freight
• Hospitality
• Sports coaching
• Human resources
• Accounts payable
• Oracle
• Typing
• Payroll
• Accounts receivable
• General ledger reconciliation
• Clerical experience
• Office management
• Retail sales
• Cash handling
• Front desk
• Cash register
• Documentation review
• Accounting
• Dispatching
• Microsoft Office
• Customer support
• 10 key typing
• Communication skills
• Time management
• Financial auditing
• General ledger accounting
• Adobe Acrobat
• Microsoft Excel
• Organizational skills
• Search engines
• English
• Accounting software
• Assembly
• Quality control
• Microsoft Word
• Microsoft Outlook
Certifications and Licenses
Oregon Driver's license Class C
February 2017 to February 2025
NCRC
February 2020 to Present
National Career Readiness Certificate
QUALIFIED LEVEL: Gold
CERTIFICATE ID: XT75Q0WQRG6M
ISSUE DATE: Feb 7, 2020
Food Handler Certification
Forklift Certification
Assessments
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Communication skills — Proficient
April 2024
Communicating clearly and concisely, and understanding others Full results: Proficient
Warehouse safety — Proficient
April 2023
Using safe practices in a warehouse setting
Full results: Proficient
Bookkeeping — Proficient
March 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Typing — Proficient
July 2022
Transcribing text
Full results: Proficient
Construction safety — Proficient
April 2023
Using safe practices while on a construction site
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Social media — Proficient
April 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Warehouse shift leader — Proficient
April 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Principles of accounting — Proficient
March 2024
Preparing financial records according to federal policies Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Data entry: Attention to detail — Proficient
April 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Managing accounts in QuickBooks — Proficient
April 2023
Using QuickBooks software to manage business financials Full results: Proficient
Forklift safety — Proficient
August 2022
Best practices and safety hazards in forklift operation Full results: Proficient
Project timeline management — Proficient
June 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Personal Skills:
• Well Organized * Good Communication * Independent Thinker* Quick Learner
• Enthusiastic * Self Assured * Open to Constructive Criticism * Leadership
• Team Player * Productive * Multitasker * Professional
Contact this candidate