Customer Service Sales

JAMIE L. CANAVAN

**** ********* • Troy, MI *****

248-***-**** • *********@*****.***

WORK EXPERIENCE

SALES ASSOCIATES • SAKS FIFTH AVENUE • TROY, MI 8/2005 – PRESENT

• Knowledgeable in all areas of customer sales; customer service skills, used an advanced register system, and knowledge of luxury fashion items. Worked in multiple areas at the Saks Fifth Avenue store.

• Train seasonal employees on register, interaction with customers, evolving into a trusted internal resource for seasonal employees.

• Assist the department manager in scheduling lunch and breaks to ensure continuous floor coverage and excellent customer service.

• Engage in consistent customer service, providing individual attention and asking detailed questions to determine what each client is looking for and garnering a successful relationship to gain client trust.

• Experience is extremely diversified in various departments, including Women’s contemporary, Men’s department, cosmetics, shoes and handbags. Work diligently to become familiar with the many different and ever-changing brands that Saks Fifth Avenue carries.

OFFICE ASSISTANT • RIGHT ANGLE STAFFING • TROY, MI 8/2009– PRESENT

• Proficient with the computer programs such as Microsoft Word, Power Point, and Excel.

• Proficient in using outlook.

• Very motivated and organized employee.

• Answer multiline phone systems.

• Respond to e-mails and phone calls in a timely manner.

• Great customer service skills.

• Quick learner.

• Ability to work well with others and take direction.

• Ability to work and handle a fast paced environment.

SALES ASSOCIATE • PLATINUM COMMUNICATIONS • TROY, MI 11/2001 – 6/2004

• Attended to the daily operations of the business, in addition to consulting with customers to recommend and sell a variety of wireless products and services

• Provided excellent customer service, with consistently high store sales and profitability

• Worked diligently to keep up-to-date with the ever-changing technology and service packages in the wireless phone industry.

EDUCATION

BS, ELEMENTARY EDUCATION • BAKER COLLEGE • AUBURN HILLS, MI 9/2006 – PRESENT

• Emphasis in Language Arts, with a ZA endorsement.

• Completed all credit hours necessary for graduation.

• Completed 170+ hours of observation, with hands-on experience in the elementary classroom

• Passed the Michigan Test for Teacher Certification (MTTC)

• Honors Student, Dean’s List

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CORE CURRICULUM COURSES • BAKER COLLEGE • AUBURN HILLS, MI 2006-2010

CORE CURRICULUM COURSES • OAKLAND UNIVERSITY • AUBURN HILLS, MI 2005-2006

CORE CURRICULUM COURSES • CENTRAL MICHIGAN UNIVERSITY • MT. PLESESNT, MI 2004-2005

HIGH SCHOOL DIPLOMA • TROY ATHENS HIGH SCHOOL • TROY, MI 2000-2004

ADDITIONAL

• Extensive experience with clientele system (CCA) and Point-of-Sale system.

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