Service Rep Quality Assurance

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MICHAEL ADAMS

Smithfield Va ********@*****.*** 757 371_3759

SECURITY SuPERVISOR/CusroMER SERVICE REP.

Specializes in Managing Teams & Enhancing Operations to Main tain the Safety and Security of Premises. V A resourceful and integrity-driven professional with 20+ years of experience in supervising various security functions, including site/vehicle inspections, staff work performance assessment, and implementation of effective security measures. v' Critical thinker who is skilled at coordinating with cross-functional teams to identify procedural gaps and execute efficient strategies that drive operational excellence and attain significant safety and security improvements. V Strong analytical skills and a keen eye for detail; adept at ensuring compliance with applicable security policies and regulations while addressing complex situations and Premises personnel and assets. SKILLS & CORE COMPETENCIES

Security Protocols I Policy Development I Team Leadership I Strategic Planning I Problem Resolution I Risk Mitigation Crisis & Emergency Management I Reporting & Documentation I Safety Management I Quality Assurance I Site Inspection SentryForce Security Chesapeake, VA PROFESSIONAL WORK EXPERIENCE __. OMV Supervisor

8/2023 - Present

Assisted account manager with scheduling and maintained adequate personnel for all DMV's within the 7 cities. Highlights & Accomplishments

• Executed optimum work productivity and seamless operational flow while directing DMVs within seven assigned cities.

• Confirmed strict adherence to applicable site guidelines, post orders, and employee performance standards by conducting daily unscheduled site inspections of DMV CSC,s within the assigned DMV district. Provided support to sen ior management for dealing with complex issues, emergencies, and workforce needs in a professional manner by liaising between SenteryForce Security and DMV. Ensured timely completion of assigned tasks by preparing weekly duty schedules for effective personnel management Allied Universal Security I Portsmouth, VA

Port Security Shift Supervisor

12/2017 - 07 /2023

Implement effective measures to certify optimal security and safety of the port for an industry-leading security provider. Higbtigbts & Accomplishments

• Execute transportation functi ons, including the smooth movement and facilitation of passengers (e.g. crew members, visitors, captains) to and from ships.

• Coordinate and interact with the Ship Captain to ensure the Implementation of defined rules and regulations.

• Oversee visual inspections of vehicle conditions to suggest required maintenance.

• Guarantee the security of premises by conducting visits around the port.

• Assure optimum work efficiency by performing additional duties of the Gate Officer during break hours as needed.

• Monitor the entire site actively, including checking locks of port gates to uphold overall safety.

• Streamline all operations in overnight shifts to assure execution and maintenance of set security standards. Top Guard Private Security I Norfolk & Hampton, VA QA Field Supervisor - Promoted

Supported shift supervisors in emergency situations while administering schedules and overtime tasks. Highlights & Accomplishments

10/2015 -11/2017

04/2016-11/2017

• Executed optimum work productivity and seam less operational fl ow while directing DMVs within seven (7) assigned cities.

• Developed and executed effective strategies to maintain t he safety and security of DMV staff, VIPs, visitors, assets, property, information, and reputation.

• lmproveq employee performance by facilitating formulation and incorporation of Security Operating Procedures.

~W IS.~'PIRIRPllWP aa a

MICHAEL ADAMS

Smithfield Va ********@*****.*** 757 371_3759

SECURITY SuPERVISOR/CusroMER SERVICE REP.

Specializes in Managing Teams & Enhancing Operations to Main tain the Safety and Security of Premises. V A resourceful and integrity-driven professional with 20+ years of experience in supervising various security functions, including site/vehicle inspections, staff work performance assessment, and implementation of effective security measures. v' Critical thinker who is skilled at coordinating with cross-functional teams to identify procedural gaps and execute efficient strategies that drive operational excellence and attain significant safety and security improvements. V Strong analytical skills and a keen eye for detail; adept at ensuring compliance with applicable security policies and regulations while addressing complex situations and Premises personnel and assets. SKILLS & CORE COMPETENCIES

Security Protocols I Policy Development I Team Leadership I Strategic Planning I Problem Resolution I Risk Mitigation Crisis & Emergency Management I Reporting & Documentation I Safety Management I Quality Assurance I Site Inspection SentryForce Security Chesapeake, VA PROFESSIONAL WORK EXPERIENCE __. OMV Supervisor

8/2023 - Present

Assisted account manager with scheduling and maintained adequate personnel for all DMV's within the 7 cities. Highlights & Accomplishments

• Executed optimum work productivity and seamless operational flow while directing DMVs within seven assigned cities.

• Confirmed strict adherence to applicable site guidelines, post orders, and employee performance standards by conducting daily unscheduled site inspections of DMV CSC,s within the assigned DMV district. Provided support to sen ior management for dealing with complex issues, emergencies, and workforce needs in a professional manner by liaising between SenteryForce Security and DMV. Ensured timely completion of assigned tasks by preparing weekly duty schedules for effective personnel management Allied Universal Security I Portsmouth, VA

Port Security Shift Supervisor

12/2017 - 07 /2023

Implement effective measures to certify optimal security and safety of the port for an industry-leading security provider. Higbtigbts & Accomplishments

• Execute transportation functi ons, including the smooth movement and facilitation of passengers (e.g. crew members, visitors, captains) to and from ships.

• Coordinate and interact with the Ship Captain to ensure the Implementation of defined rules and regulations.

• Oversee visual inspections of vehicle conditions to suggest required maintenance.

• Guarantee the security of premises by conducting visits around the port.

• Assure optimum work efficiency by performing additional duties of the Gate Officer during break hours as needed.

• Monitor the entire site actively, including checking locks of port gates to uphold overall safety.

• Streamline all operations in overnight shifts to assure execution and maintenance of set security standards. Top Guard Private Security I Norfolk & Hampton, VA QA Field Supervisor - Promoted

Supported shift supervisors in emergency situations while administering schedules and overtime tasks. Highlights & Accomplishments

10/2015 -11/2017

04/2016-11/2017

• Executed optimum work productivity and seam less operational fl ow while directing DMVs within seven (7) assigned cities.

• Developed and executed effective strategies to maintain t he safety and security of DMV staff, VIPs, visitors, assets, property, information, and reputation.

• lmproveq employee performance by facilitating formulation and incorporation of Security Operating Procedures.

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