Customer Service Social Media
Resume:
Lourds Lima
*************@*****.***
GOALS
I have learned that your company may hold a position that is well suited to my skills and professional experiences in management,customer service and make-up artistry. I would greatly appreciate the opportunity to discuss specifically on how I might apply my experience and education to meet the needs of your organization and contribute to its future success. SKILLS
I am fluent in English,Portuguese and Spanish.I am proficient in PowerPoint
,Excel, Word, Kornos, Concur, NetSuite, Booker and Social Media Platforms. EDUCATION
1990-1994
School of Fine And Industrial Arts, Newark, NJ
B.A. Fine Art, Color Theory; Minor in Business Management, Photography. EMPLOYMENT NJ/NY
2019-2023
Shop Manager, Drybar, NY,NY
Responsibilities included but are not limited to:
Responsible for overall shop operations
Manage a $2.5 Million Dollar high quality hair shop Dedicated to outstanding customer service
Manage the day to day business and fully responsible for the performance of shop Responsible for maintaining and effectively creating a positive work environment and Resolve team member relations and customer issues
Responsible for leading the internal and external client experience and uphold and enforce company standards and policies
Responsible for interviewing,hiring,training and developing a team,select high quality candidates and ensure candidates area cultural fit and able to meet company standards Responsible for maintaining the overall visual shop appearance and safety per company standards and responsible for meeting operational deadlines Responsible for setting and meeting daily budget goals and maximizing the shop’s financial potential and responsible for all shop expense reports Coach and provide feedback as necessary for all team members, provide and assign additional training if needed
Responsible for inventory control and loss prevention for audit purposes for protection of company assets
Responsible for all team members paperwork, maintaining of timecards and ensuring that all time worked is accurately accounted for and submitted properly to payroll and hr 2016-2019
Store and Spa Manager, Bluemercury Spa, NY,NY
Responsibilities included but are not limited to : Responsible for overall store operations
Managed a $ 2.8 Million Dollar luxury cosmetic store Responsible for all team members paperwork,maintaining of timecards and ensuring that all time worked is accurately accounted for and submitted properly to payroll and hr Management of all systems: daily sales analysis, product orders, store schedules, create successful homegrown events for cosmetic lines carried within the store Conduct interviews with possible new hires as well as educate and train them about the company and all products
Coordinate with account executives to book freelancers from various cosmetics and skincare lines to hold trainings for new product launches Conduct monthly one on ones with all team members where it’s discussed their strengths, weaknesses and how it can improve
Maintain a positive and motivational environment for staff as well as clients Providing excellent customer service-informing customers of new products, educating clients on skin care and giving skin care consultations and lessons, following up on customer’s skin care regimen, offering gifting service and phone orders Tester replacement and product rtv on a monthly basis 2013-2016
Retail Area Business Manager, Kiehl’s Cosmetics,NY,NJ Responsibilities included but were not limited to: Providing all aspects and responsibilities for running and driving a business Training of staff on selling techniques and product knowledge Meeting and exceeding business growth and success goals to it highest level of achievement
Developing and creating events and out-sourcing events to achieve higher levels of customer service and business growth
Maintaining product knowledge of all merchandise, attending seminars on products and business
Providing excellent customer service-informing customers of new products, educating clients on skin care and giving skin care consultations, following up on customer’s skin care regimen, offering gifting service and phone orders Launching of all new products and re-launching existing products and arranging all displays for launches
Maintaining and organizing selling floor
Inventory accounting and replenishment of all products Partnering with executives to plan seasonal strategies, including store events Management of all counter systems: daily sales analysis, product orders, counter schedule, tester replacement and product rtv on a monthly basis. 2003-2013
Freelance Make-up Artist & Educator and Beauty Editor NJ/NY Created and applied various looks for photo shoots, fashion shows and theatrical events Provided customers with makeup lessons and makeup application and individual techniques
Created and applied special effects make up for fashion shows and special events Freelance for various companies MAC Trish McEvoy (Counter Manager), LANCOME, Clarins, Kiehls, Laura Mercier etc.
Instructed and supervised makeup applications on photo shoots and live performances Styled hair and makeup applications for fashion shoots Created and experienced in styling for fashion shoots Presented and sold merchandise in a professional manner through expert makeup applications
1993-2003
Retail Makeup-up Artist MAC Cosmetics, NY/NJ
Provided cosmetic applications and private lessons Trained staff and new hires on product knowledge, customer service and innovative selling techniques with detail to customers needs
Answered and educated clients regarding product lines Assisted in designing and creating of Fall”99GFF Fashion Show Led launches and re-launches of products
Designed new marketing strategies coinciding with modern MAC product launches Product Specialist
Maintain established corporate team and individual goals contributions Demonstrated effective communication skills and consultations by phone and on “one on one” basis
Presented and sold merchandise in a professional manner through expert makeup applications
Created theatrical looks for numerous fashion shows and special events Instructed and supervised in makeup applications on photo shoots and live performances
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