April Underwood
Hope, AR ***01
Phone: 870-***-****
Email: *****.********@*****.***
Objective:
My goal is to obtain employment within a company that offers a positive atmosphere to learn more and allow me to provide high quality services to the best of my ability. I am able to work independently or as a team member, with a unique ability to communicate effetely on all levels while paying attention to details.
Work Experience:
Collom and Carney (07/20-present)
Phlebotomist
● Hands-on experience in executing donor blood collection, processing and labeling activities.
● Operational knowledge of phlebotomy techniques and laboratory information system.
● Extensive knowledge of donor screening, medical history verification and registration processes.
● Familiarity with government-approved regulations, safety rules, and sterile techniques.
● Ability to clean, organize and restock all assigned job areas properly.
● Ability to interact with donors, colleagues and management in a professional manner.
● Received and responded to blood donation related phone calls.
● Screened and registered blood donors and verified their medical history information.
● Utilized appropriate phlebotomy procedures and collected blood from donors. UACCH (1/201*-****-**/2020)
Phlebotomy Tech. Intern
Hope, AR
● Hands-on experience in executing donor blood collection, processing and labeling activities.
● Operational knowledge of phlebotomy techniques and laboratory information system.
● Extensive knowledge of donor screening, medical history verification and registration processes.
● Familiarity with government-approved regulations, safety rules, and sterile techniques.
● Ability to clean, organize and restock all assigned job areas properly.
● Ability to interact with donors, colleagues and management in a professional manner.
● Received and responded to blood donation related phone calls.
● Screened and registered blood donors and verified their medical history information.
● Utilized appropriate phlebotomy procedures and collected blood from donors.
● Setup, operated and maintained all phlebotomy-related equipment’s.
● Documented all work performed and maintained complete and accurate records.
● Implemented proper sterile procedures and complied with established safety regulations.
● Interviewed donors and validated their medical history records, thoroughly.
● Determined eligibility of blood donors and completed donor registration paperwork.
● Set up blood collection equipment and administered injections to donors, as needed.
● Conducted and documented donor’s physical assessment and phlebotomy activities.
● Handled and labeled all collected whole blood units and components.
● Cleaned, sterilized, tidied, and restocked all assigned blood donation sites. Wendy’s (04/2019-Present)
Cashier/Shift Leader
Hope, AR
● Recorded customers' orders at drive-thru and counter.
● Monitored orders and ensure they arrived in a quick and in an organized manner.
● Swept, mopped, and kept up with cleaning tasks regularly.
● Helped in kitchen when needed.
● Prepared daily food items, and cooked simple foods and beverages, using proper safety precautions and sanitary measures.
● Cleaned and organized eating, service, and kitchen areas.
● Received payments via cash, debit/credit card.
● Issued receipts, credits, change as needed.
● Greet all customers while providing excellent customer service. Heathor Manor (05/2016-10/2017)
Certified Nursing Assistant (CNA)
Hope, AR
● Served as a patient advocate and provided support.
● Answer incoming calls from clients and family.
● Expert in good listening and communication skills.
● Expert with being able to solve problems and resilience to stress and effort.
● Assist with their inquiries or recommend them the services of other experts.
● Documented on paper and electronic charts accurately.
● Assisted with showering, personal hygiene, and dressing of residents.
● Maintained records of patient care, progress, and reported problems or observations to overseer and/or doctors of the patient.
● Patient feeding, bathing, personal hygiene, and grooming.
● Light housekeeping including changing linens, bed making, and washing and maintaining laundry.
● Observe patients for physical and mental patterns & reported any noted changes.
● Kept records of Vital Signs, ADL's, I&O's, Blood Sugars, Ambulating.
● Obtain and record resident's vital signs, weight and intake/output. Friendship Community Care (10/2017-01/2019)
Direct Support Professional
Hope, AR
● Demonstrated the ability to communicate in both verbal and nonverbal.
● Assisted developmentally disabled clients with daily responsibilities.
● Maintained a clean and safe living environment for clients.
● Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential.
● Completes and updates all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner.
● Ensures individuals' health, safety and welfare, enhances the quality of individuals' lives, and supports community inclusion.
● Assist with achievement of individual client goals and objectives.
● Ensure residence maintains compliance per state regulations. Education:
Hope High School Diploma 2010
Phlebotomy Certification UACCH 2020
Phlebotomy Skills:
● Patient Care & Safety
● Diagnostic Testing
● Medical Terminology
● Medication Administration
● Privacy / HIPAA Regulations
● Patient Advocacy and Support
● Blood Draws/ IV
● Electronic/Paper Medical Records
● Vital Signs & Patient Monitoring
Summary of Qualifications:
● Administration
● Certified Nursing Assistant
● Typing/proofreading skills
● Leadership and management skills
● Expert in Microsoft Word, PowerPoint, Excel, and Google Docs Additional Training:
Stand-down Safety Training; Hazardous Materials and Waste Handling; Fire Drills; Fire Extinguisher; Equal Employment Opportunity (EEO); Sexual Harassment; OSHA; Customer Service; Safe Lifting Techniques; On the Job Safety