Customer Service Services Representative

Leslie Gomez

I am an experienced customer services representative with 3 years experience

handling record retrieval and multi-type clients example: Patients, Doctors office, Law firms etc. I provide excellent customer service support along with problem solving skills, active listening, computer literacy, attention to detail and a team player! Address: 2906 David Ln

Arlington, Tx 76013

Phone: 817-***-****

Email:

******.*********@*****.**

m

EXPERIENCE

MRO CORPORATION, Hurst, Tx — Requester Services

July 2021 - January 2024

● Entered and managed accurate data into the company's database system.

● Provided phone support to customers, addressing their inquiries and resolving issues in a timely manner.

● Established and maintained positive client relationships, ensuring high levels of satisfaction.

● Delivered exceptional customer service by actively listening to customers' needs and providing appropriate solutions.

● Ensured quality assurance by reviewing and verifying documents for accuracy and completeness.

● Processed various types of documents efficiently and accurately. Prime Autho, Arlington, Tx — Insurance office assistance September 2020 - September 2021

● Entered and organized data accurately and efficiently.

● Managed and maintained files in a systematic and accessible manner.

● Delivered exceptional customer service and resolved inquiries and issues promptly.

● Prepared documents and ensured accuracy and completeness.

● Scheduled and coordinated appointments effectively.

● Demonstrated proficiency in operating office equipment such as printers, scanners, and copiers.

Arlington Minor Emergency Clinic, Arlington, Tx — Medical Assistance

November 2018 - September 2020

● Recorded and monitored vital signs including temperature, blood SKILLS

● Customer service

● Active Listening

● Multitasking

● Computer literacy

● Problem Solver

● Bilingual

● Record retrieval

● Verbal communication

● Data entry

● Scanning

● Remote user

● Fast learner

LANGUAGES

● English

● Spanish

pressure, and heart rate.

● Performed patient intake interviews to gather medical history and collect necessary information.

● Maintained accurate and organized medical records for efficient patient care.

● Sterilized and prepared equipment and instruments to ensure strict infection control measures were met.

● Managed scheduling of patient appointments to optimize physician's time and patient flow.

● Provided assistance to healthcare professionals during medical procedures.

EDUCATION

Brown Mackie, Bedford, Tx — Associate's Degree

November 2015 - March 2017

Sam Houston High School, Arlington, Tx — High School Degree January 2011 - June 2015

Contact this candidate