Claims Adjuster/ Account support

LaShonda Kelly

773-***-**** (mobile) email: *************@*****.***

Professional Summary

Initiative-taking and client focused individual with commendable customer service, negotiation, precise assignment, order placement, analytical and crisis communication skills. Detail oriented professional with expertise in providing consistent insurance claims support, order processing and customer service to clients. Ability to carefully investigate situations and provide satisfactory solutions. Proficient in Xactimate, XactAnalysis, Claims Center, Enterprise Claims System, and all Microsoft Office products.

Experience

Claims Adjuster

October 2017 – November 2023 E. A. Renfroe & Company Atlanta, GA

• Performed contract work on behalf of State Farm Insurance Company, Tower Hill Insurance, and Citizens Insurance

• Managed catastrophe and daily claims and completed in person management training

• Collaborated with underwriters for policy updates and corrections

• Coordinated with vendor services such as contractors, emergency water mitigation companies, including arrangements for additional living expenses

• Used Xactimate and XactAnalysis contents to create and correct estimates as well as conduct virtual inspections

• Contacted and negotiated with policy holders, contractors, and public adjusters Investor Service Representative

September 2010 – September 2017 Computershare, Inc Chicago, IL

• Researched account and transaction records to resolve account issues and discrepancies

• Explained products and/or services for Walmart shareholders in a call center environment

• Performed maintenance on Walmart Shareholder’ stock accounts to update information

• Managed account status inquiries from shareholders, customers, and broker/dealers

• Researched account and transaction records to resolve issues and discrepancies Education

Northern Illinois University B.A. Economics

Professional Development and Training

• Six Sigma yellow belt obtained

CERTIFICATIONS & LICENSES

Certifications for the following: State Farm, California Earthquake and National Flood Insurance certification.

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