Customer Service Digital Marketing
Resume:
LINA JARAMILLO
TECHNICIAN IN ANALYSIS AND PROGRAMMING IN SYSTEMS
**** *********** ****** ********,
FL. 33811
Colombian
**************@*****.***
S K I L L S
L A N G U A G E S
Spanish — Native
English — Elementary
Proactive, customer-orientated retail
professional with over 4 years of
experience in reputable shops.
· Customer assistance
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E X P E R I E N C E
Logistics Operator Jan 2024 — Feb 2024
SPHERION - SADDLE CREEK LOGISTIC Lakeland, FL.
Responsible for coordinating and executing various logistics activities, including inventory management, shipment tracking, and ensuring the smooth flow of goods in and out of the warehouse. Temporary. Media Search Analyst May 2023 — Aug 2023
TELUS INTERNATIONAL Vancouver, Canada
Evaluation of online task types related to Podcast, Books, Music, Video App Store and Home Pod to help improve the overall quality and relevance of online content and research
Virtual Assistant Sep 2022 — Sep 2023
ACR TRUE REALTOR Boca Raton, FL.
This position involves a combination of skills in digital marketing, social media management, customer service, and sales, with the aim of generating leads, converting prospects into customers, and increasing the company's sales.
General Manager Jan 2013 — Dec 2017
GLOBAL SERTECH SAS Cali, Colombia
Manager and Legal Representative of the company, in charge of offering corporate technological solutions such as: Software development and implementation, hardware sale, SMS sale, Web page design, hosting, licensing, technological infrastructure consulting, networks, telecommunications, servers and Data Center.
Costumer Service Consultant May 2015 — May 2016
CRM ACTION Cali, Colombia
Customer Service and Notifications Manager Aug 2001 — Feb 2008 MACROFINANCIAL SAS Cali, Colombia
Agency Administrator, responsible for the operational aspects of a branch in Cali. I served as the Head of Notifications and Customer Service, where my responsibilities included handling the notification of money orders from abroad and providing timely attention to client complaints, claims, and suggestions in Cali and Valle del Cauca.
E D U C ATION
Technician in Systems Analysis and
Programming
Jan 1997 — Jan 2001
SCHOOL OF ADMINISTRATION AND MARKETING
Armenia, Colombia
LEVEL OF CUSTOMER SATISFACTION 2001 — 2001
Medellin, Colombia
SECURITY PARAMETERS OF PUBLIC
DOCUMENTS
Apr 2004 — Jun 2004
Incocredit Medellin, COlombia
DECISION-MAKING AT THE
ADMINISTRATIVE LEVEL SIGN
Mar 2007 — Sep 2007
Sena Cali, Colombia
TELEPHONE CARE WITH SERVICE
AND QUALITY
Jul 2009 — Oct 2009
Parksoft Cali, Colombia
ASSERTIVE COMMUNICATION
COURSE
Jul 2020 — Oct 2020
COOPERATIVE UNIVERSITY Cali, Colombia
DIPLOMA IN DIGITAL MARKETING Oct 2021 — Dec 2021
Pontifical Bolivarian University Medellin, Colombia Utilized CRM software to track customer interactions and provide personalized service.
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Provided product information and assistance to enhance customer satisfaction and loyalty.
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Contact this candidate