Customer Service Team Member
Resume:
WENDER
POLANCO
***********@*******.***
Oceanside, CA 92058
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Only care to make sure everyone is doing the best they can and ready to help anyone who needs it. I know how to speak Spanish. I have my Bartending license, Food handlers certification, and attended a 2 week bartending course.
PROFESSIONAL SUMMARY
KFC Taco Bell - Team Member
Reading, PA • 10/2018 - 09/2020
Dicks Sporing Goods - Sales Associate
Reading, PA • 09/2020 - 11/2020
IMAX Theatre - Team Member
Reading, PA • 02/2019 - 11/2020
WORK HISTORY
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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• Controlled line and crowd with quick, efficient service. Trained new team members by relaying information on company procedures and safety requirements.
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Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
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• Maintained regular and consistent attendance and punctuality. Kept work areas clean, organized, and safe to promote efficiency and team safety.
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• Learned all required tasks quickly to maximize performance. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Helped customers locate products and checked store system for merchandise at other sites.
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Rotated stock and restocked shelves to maintain product availability and store appearance.
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• Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services.
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Managed returns, exchanges and refunds in accordance with store policy.
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Kept work areas clean, organized, and safe to promote efficiency and team safety.
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• Learned all required tasks quickly to maximize performance. Contributed to team success by completing jobs quickly and accurately.
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Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
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SKILLS
• Sales Development
• Upselling
• Dining Area Maintenance
• Inventory Control
• Payment Processing
• Order Processing
• Money Handling
• Time Management
• POS System Operation
• Cash Handling
• Customer Service
• Cash Handling Accuracy
Marine Corps
Expected in 11/2024
Exeter Twp Senior High School
Reading, PA • 06/2020
High School Diploma
EDUCATION
Cipollini - Barista
Manhasset, NY • 06/2018 - 08/2018
Operated register to process payments and collect cash payment for order totals.
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Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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• Controlled line and crowd with quick, efficient service. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
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Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
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• Used POS system to accurately enter orders and process payments.
• Maintained regular and consistent attendance and punctuality.
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