Travel Assistant Customer Service

Patricia Yancey

Desoto TX *****

Cell. 714-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

Operations Coordinator and Administrative Assistant with over 15 years of office operations and customer service experience. Possess excellent communication and conflict management skills. Coordinate meeting scheduling, travel arrangements for staff, travel expense reports, marketing campaigns, and various other projects from inception through completion.

PROFESSIONAL EXPERIENCE

VIRTUAL ASSISTANT – 07/2019 to Present

Medicare Information Center, Moreno Valley, CA

●Create monthly newsletters using MS Publisher

●Manage calendar using Outlook Express

●Prepare and organize Excel databases and reports

●Handle social media accounts and website

●Prepare and create PowerPoint presentations and materials as needed

Highlight: Find funding and sponsorships for non-profit

AMAZON FULFILLMENT ASSOCIATE - 04/2015 to 06/2019

Amazon.com - Entrepreneur

●Added and sold new products to Amazon catalog

●Provided customer service for products sold through Amazon

●Processed, packaged, and shipped orders accurately and maintained inventory

●Inspected products for defects and damages before shipping to customers or Amazon warehouses

●Advertised products, customized shipping rates, and managed sales in the U.S.

Highlight: Increased sales each month by 15%

OPERATIONS COORDINATOR - 06/1998 to 01/2018

Wil-Tin Music, Orange, CA - (part-time)

●Coordinated hiring and booking of union musicians for various Headliner Artists

●Prepared contracts, and union reports, and processed payroll

●Coordinated logistics and procurement

●Organized travel arrangements, hotels, and ground transportation

●Prepared contracts and bids; processed payroll, and prepared travel expense reports

●Liaison representative between artists, clients, vendors, and agents

●Maintained the company’s website and social media presence

Highlight: Coordinated musicians for a special event featuring ex-President Bill Clinton

Highlight: Special Event Coordinator for Tostitos Fiesta Bowl performance

TRANSPORTATION BROKER

Market Transport Services / Intransit, Inc., Medford, OR

●Managed marketing, sales, planning, and operations for the freight brokerage company

●Contacted fresh produce & dry goods vendors for truck driver loads

●Secured other transportation resources

●Negotiated compensation for shipments

●Effectively resolved client issues

●Prepared bill of lading and shipping information

●Mapped delivery directions for drivers

●Handled logistic problems, maintained schedules, and answered inquiries

EDUCATION and CERTIFICATES

Associate Degree: Logistics Management, Riverside Community College

Associate Degree: Business Management, Marketing, Riverside Community College

CERTIFICATE - Special Events Management, Cal State Long Beach

CERTIFICATE - Mortgage Field Services Inspector, Dallas TX

TECHNICAL SKILLS

Microsoft Office Suite Access Excel

Microsoft Publisher PowerPoint Photoshop

InDesign Microsoft Outlook Internet Marketing

Google Calendar Google Docs OneDrive

Zoom, TeamViewer Word DocuSign

Social Media: LinkedIn, Twitter, Instagram, Facebook

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