Customer Service Representative
Resume:
Lucy M. Williams
Desoto, TX
***************@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Experienced and detail-oriented Customer Service Representative committed to delivering exceptional customer satisfaction and operational efficiency. Seeking a remote position to leverage skills in providing an excellent customer experience.
QUALIFICATIONS
Highly motivated, confident, and reliable with a rapid learning capability.
Proficient in efficient communication in person, over the phone, and through written correspondence.
Excellent organizational skills and familiarity with Microsoft Office Suite.
Proven ability to work effectively in remote environments.
EXPERIENCE
Globe Life Insurance, Remote 07/2022 – 11/2022
Customer Service Agent
Managed inbound calls, assisting with account-related issues and inquiries.
Facilitated account updates, including billing address changes and payment method updates.
Negotiated resolutions for outstanding customer balances.
Ensured compliance with identity verification processes.
Consistently met call center metrics such as average handle time, attendance, adherence, billable hours, and quality assurance.
SWC Group, Carrollton, TX 09/2021 – 02/2022
Call Service Agent
Handled inbound calls for NTTA, resolving account-related issues and questions.
Assisted customers with account updates, including vehicle management and billing changes.
Negotiated with customers to resolve outstanding balances.
Ensured compliance with identity verification processes.
Achieved call center performance metrics, including average handle time, attendance, adherence, billable hours, and quality assurance.
Bath and Body Works, Frisco, TX 10/2020 – 12/2020
Sales Associate
Greeted and assisted customers promptly to determine their needs.
Provided personalized merchandise recommendations based on customer preferences.
Maximized sales opportunities by suggesting complementary items.
Maintained up-to-date knowledge of promotions, sales, payment, and exchange policies.
Managed product stocking, cleaning, and organization in assigned areas.
Operated the Point of Sales (POS) system efficiently.
Dillard’s, Frisco, TX 08/2020 – 09/2020
Sales Associate
Delivered timely customer service, identifying customer needs quickly.
Recommended merchandise based on customer preferences and needs.
Enhanced sales opportunities by suggesting complementary products.
Kept informed on current promotions, sales, payment, and exchange policies.
Managed product stocking, cleaning, and organization in assigned areas.
Operated the Point of Sales (POS) system effectively.
Jack in the Box, Arlington, Tx 04/2016 – 12/2019
Customer Service Representative
Provided friendly and timely customer service.
Processed and fulfilled customer food orders accurately and quickly.
Suggested additional menu items to enhance customer orders.
Maintained safety and sanitation standards consistently.
Assisted with stock receiving and counting.
Operated high-volume cooking and assembly equipment.
Balanced cash registers at regular intervals during shifts.
References
Name
Title
Company
Phone
Crystal Johnson
Escalation Supervisor
SWC Group
Paul Sayre
Manager IT Infrastructure
asTech
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