Customer Service Specialist
Resume:
Front Customers Service Specialist Resume
Te’a Najanique Simms
Hopewell VA 23860
Cell: 804-***-****
Email: **********@*****.***
Career objective:
Dedicated customer service professional with 7 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Also incentive with passionate and empathetic professionals with 1 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billings complaints, supporting patients complaints while maintaining patient safety and confidentiality compliance.Looking for a full-time, Medical Receptionist role. Summary of skills:
Ability to operate multi-phone lines
• Knowledge of and experience with ICD-9, ICD-10, HCPS codes and variety of medical terminology plus knowledge of all medical health insurances, HMO also work compensation
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background, good communication skill, accuracy and flexibility
• Handling authorization and referrals
Technical skills:
MS Word
Data entry skills
Numeracy skills
Cash Management
Epic
Type 25 wpm
Work Experience:
Organization: VCU Colonial Orthopedics Jennick Rd
Duration: 2019-2023
Designation: Patient Access Representative
● Scheduled appointments for patients
● Collect co-pays/ equipments payments and bill payments
● Patients intake/check out patients
● Check the call pool, bump lists, confirm and reschedule patients appointments.
● Verify major and commercial insurances and Work Compensation approval.
● Organize files, scanned documentation, check referrals, add referrals and authorizations
● Answer multiple phone line
Work Experience:
Organization: Wawa
Duration: 2019-2022
Designation: Cashier/ Deli
1) Receive payment by cash,credit cards, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
4) Greet customers entering establishments.
5) Maintain clean and orderly checkout areas.
6) Make sandwiches, smooches and varies of other deli items upon requested by customer off the menu.
Work Experience:
Organization: Rite Aid
Duration: 2018-2019
Designation: Cashier
1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
4) Greet customers entering establishments.
5) Maintain clean and orderly checkout areas.
6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. 7) Issue trading stamps,redeemed coupons.
8) Resolve customer complaints
Work Experience:
Organization: King Dominion
Duration: 2018-2018
Designation: Ride Operator
1)Greeted customers
2)Make sure that customers was secure in roller coaster seat and answer any concerns plus complaints customers may have.
3)Started the rollercoaster
Organization: Dollar Tree:
Duration: 2018-2018
Designation: Cashier
1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
4) Greet customers entering establishments.
5) Maintain clean and orderly checkout areas.
6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. 7) Issue trading stamps, redeemed coupons and food stamps 8) Resolve customer complaints
Organization: Food Lion:
Duration: 2017-2018
Designation: Cashier
1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
4) Greet customers entering establishments.
5) Maintain clean and orderly checkout areas.
6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. 7) Issue trading stamps, redeemed coupons and food stamps. 8) Resolve customer complaints
Organization: Fort Pickett Army Base
Duration: 2017-2017
Designation: Civilians Trainer
1)Dress up in costume and recreate scenarios for the soldiers to train for combat and rescue missions.
Organization: Waffle house
Duration:2015-2016
Designation: Cashier/ Waitress
1) Great customer service
2) make sure food is always served hot never cold
3) handling cash or credit or debit cards
4) greeting customers
Prince George H.S. Diploma
Employment Status: Full time/Part-time
Reference Upon Request:
Contact this candidate