Financial Aid Customer Service

Janeen Deatley

Amelia, OH ***** 937-***-**** ******.*******@*****.***

Professional Summary

*Compassionate employee with 33 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs.

*Goal-oriented employee dedicated to strengthening administrative operations to streamline costs and enhance procedures.

*Cultivate long-lasting relationships with students and staff to strengthen program success. *Motivational leader with top-notch communication, organizational and strategic planning abilities. *Focused employee with advanced knowledge of guidelines and protocols.

*Attentive to detail with skill guiding students through complex application process illustrated over 33 years of performance in academic landscape. *Experienced administrator with over 33 years of experience in student services.

* Excellent reputation for resolving problems and improving customer satisfaction.

*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. *Willingness to take on added responsibilities to meet team goals.

Skills

Federal Student Aid policies

FAFSA requirements

Financial aid applications

Financial aid disbursement

Data verification

Loan and grant knowledge

Teamwork

Flexible & Adaptable

Self-motivated professional

Good listening skills

Compassion

Work History

Director of Financial Aid, 04/1982 to 07/2015

Southern State Community College – Hillsboro, Ohio

Reviewed initial financial aid applications for accuracy and compliance with reporting standards.

Provided financial aid counseling to enrolled and prospective students.

Represented financial aid office at group meetings with high school students and parents.

Authored presentations and documentation for distribution to current and prospective students.

Presented financial aid workshops to help groups of students and parents navigate process.

Helped individuals complete physical and electronic paperwork such as FAFSA.

Counseled students and parents about financial aid options and program details.

Collaborated with admissions department to facilitate application verification and completion.

Processed federal financial aid verifications per [Area of certification] guidelines.

Complied with state and federal financial aid guidelines and regulations.

Assisted in development of student financial aid plans and packages.

Reviewed financial aid appeals, issuing secondary and final judgments on award packages.

Performed needs analysis of applications, accounting for financial and state background information.

Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.

Accepted and processed account payments.

Monitored financial aid award notices through federal financial aid software.

Secretary to the Treasurer, 09/1976 to 01/1981

Marshall County Board Of Education – Moundsville, WV

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Developed and updated spreadsheets and databases to track, analyze and report on performance and data.

Provided clerical support to company employees by copying, faxing and filing documents.

Provided onboarding and training for new support staff.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Handled daily scheduling tasks and provided administrative support for the treasurer.

Reviewed and balanced daily bank deposits and deposit report.

Answered multi-line phone system and greeted callers enthusiastically.

Drafted agendas, recorded minutes and created documents for meetings.

Education

No Degree: Business Administration And Management

Southern State Community College - Hillsboro, OH

No Degree: Federal Student Aid

Various Certificates - Department Of Education

High School Diploma: 06/1970

Cameron High School - Cameron, WV

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