Business Transformation Project Management

Subir Choudhury

Westford, MA ***** 732-***-**** ******@*****.*** linkedin.com/in/subirc

Change Director

Business transformation consultant with global experience managing projects with large enterprises in USA, Australia, Japan and Saudi Arabia. Proven track record balancing stakeholders, managing business changes, ensuring that new program benefits are obtained, monitoring Key Performance Indicators, and managing resources efficiently. Known for analytical thinking, strategic planning, leadership, business acumen, strong organizational skills, communication abilities and technical expertise. Utilizes cross-industry process knowledge to successfully lead change strategies tied to business imperatives in Utilities, Chemicals, Oil & Gas, Life Sciences, Healthcare and Public Sector enterprises.

Core Competencies

Business Transformation Program/Project Management Change Management Learning Transformation Training Leadership

Experience

Accenture September 2010 – December 2023

Management Consultant (Consultant – Manager – Senior Manager) Develop and deliver industry relevant change and learning strategies utilizing company’s Change methodology towards successful implementations.

• Partner with stakeholders to define program vision, objectives and outcomes.

• Implement client-centric agile change methods to align with program delivery objectives.

• Manage teams across geographies to execute project objectives impacting key business metrics.

• Use design thinking methods to co-create and collaborate with client stakeholders to drive business decisions.

• Define and drive the change strategies adapted to Agile methodology and led key change activities

(stakeholder analysis, impact analysis, journey mapping, role mapping) to ensure overall business readiness for a utility company with the largest consumer base in USA.

• Strategize a Learning Transformation solution to directly impact key business parameters improving the procurement lifecycle reducing error troubleshooting by supervisors.

• Implement digital transformation of training methods and introduce new age AI based solution to improve employee skills and just in time performance support for procurement specialists improving accuracy metrics.

• Launch an innovative change strategy for Customer Care department embedded within their rosters resulting in very less time away from production for change activities.

• Successfully completed training delivery across 55 countries during the pandemic impacting ~4000 users.

• Mentor, coach, and manage change / training teams of 30+ members for project planning, coordination, tracking and reporting. Have a 100% record of securing growth objectives for eligible team members. Experience in Utilities Industry

• Exelon – Led the change team using Agile methods to execute change and training activities for their Customer Care & Billing (Oracle) implementation across their OpCos (ComEd and PECO). ~3500 learner hours delivered including practice labs for production like experience via business simulations. Completed user role-mapping of ~10K business users with business validations.

• National Grid – Led Agile change for the Customer vertical for their Salesforce CRM implementation.

• American Water – Led the training design, development and delivery for their SAP Implementation. (HTR, RTR, PTP, CIM, BI, EAM, and CIS) Managed the development and delivery of ~400 learner hours of training across multiple locations.

Experience in the Oil & Gas Industry

• BP Castrol – Led the training activities for their SAP implementation. (RTR, OTC, LTC, PTP, Manufacturing, Logistics, Planning, BI)

• BHP Billiton (Australia) – Led the training delivery for their SAP implementation. Experience in the Chemicals Industry

• FMC – Led the training activities for their SAP S4 implementation. (FIN, PTP, OTC, STP, RTR, EAM, Logistics, BI). Successfully managed global delivery of 32K training hours remotely with an average satisfaction rating of 4.1/5.

• DowDupont – Led the learning transformation strategy to improve their procurement lifecycle prior to the split into three independent companies. Improved key business metrics for procurement and invoicing accuracy. Introduced performance linked skilling levels and certifications for employee growth with bite- sized digital content in curated learning paths.

Experience in the Life Sciences Industry

• Bristol Myers Squib – Led the training strategy for business process transformation to standardize the R& D process globally. Achieved 90% reduction in procedural documentation from ~4000 procedures.

• Johnson & Johnson (Japan) – Led the training activities (~600 hours of training developed) for their SAP implementation. (DLV, MKE, FIN, SOR, QMT, PLN, MDM) Executed training delivery with 98% completion with high levels of satisfaction achieved. Also successfully managed the translation and QA of the training materials to Japanese. Training for warehouse workers was delivered via real-like business simulations using warehouse hardware such as scanners and label printers. Experience in Public Services (Government organizations)

• Brisbane City Council (Australia) – Led the change/training strategy for their SAP implementation. (FI, PTP, EAM, HR, Payroll, WHS, BI) Conducted impact assessment to identify business and role impacts. Managed and developed 180+ learner hours deployed to 9000 users including labs for field workers using hand-held devices.

• The training strategy also involved providing training on handheld devices for field personnel.

• Ministry of Labor (Saudi Arabia) – Led the training activities for their SAP Social Services implementation. Successfully managed the development of 100+ learner hours and delivery to 900+ users across multiple cities.

Experience in the Manufacturing Industry

• Elders (Australia) – Led the training activities for their SAP implementation. (HCM, FI, SD, BI). Conducted change impact assessments and managed development of ~100 learner hours of training. Experience in the Healthcare Industry

• Ascension Health – Led the training activities for their Oracle implementation. (HR, Finance, SCM, SSC, Reporting). Managed the development of ~500 learner hours of training materials. Experience in the Finance Industry

• Citibank – Delivered training digital transformation work. Created 14 learner hours of digital content for the Latin America region with localization.

Subir Choudhury ******@*****.*** Page 2

Additional Relevant Experience

Genpact, India October 2004 – August 2010

Manager (Instructional Designer)

Responsible for leading knowledge management and training projects. Incorporate instructional design principles and strategies to training strategies and successfully lead project teams to complete project objectives.

• Johnson Controls, Inc., USA – Facilitate training development and deployment for Oracle 11i (Finance). The client was in the process of bringing all global regions to Oracle before migrating to Oracle R12.

• De Lage Landen (DLL) – USA and GE Equipment Finance – UK – Both GE Equipment Finance and DLL partnered with Genpact to create and deploy training material for their Oracle Lease Management rollout.

(AP, AR, PO, GL, & Field Service). Implemented a simulations-based strategy for the training materials.

• Ceridian – USA (HRO) – Support and maintain HRO web portals for customer organizations providing payroll and medical documentation. Key support required during annual enrolments and timely updates to state and federal changes to payroll. Mapped the process for offshore team and onsite SME functions. Assisted with facilitating domain knowledge training.

• GE Commercial Finance – USA – Maintain the Knowledge portal of Change Management. Facilitate the workflow for process map and risk control document updates. Assist with the migration to Enterprise Risk Management tool. Prepared metadata templates for information gathering along with migrating all process maps and risk controls to single library. Preparing support plan to provide digitized SOP portal.

• Ingenix (a UHG company), NBC, GE Corporate, GE Sensing – USA and NAB – Australia – Various elearning projects catering to healthcare, BFSI, and compliance. A key achievement was to develop accessibility friendly simulation based WBT for NAB (Training on Siebel). Also supported creation of marketing collaterals and Search Engine Optimization (SEO) for GE Sensing. Mantas Inc. July 2002 – September 2004

Senior Systems and Documentation Coordinator

Key responsibility was to standardize, drive, and document business processes for the organization and get the India facility ISO 9001:2000 certified. Performed the following key activities:

• Prepare and monitor quality processes for the organization

• Introduced quality measurements to build process predictability

• Prepare product documentation (Training, Administration, and User Guides).

• Learner need analysis, create training materials and conduct trainings. NIIT Ltd. February 2000 – July 2002

Development Executive

Key responsibility was to assess and design and develop training materials. Performed the following key activities:

• Monitor and deliver quality content to client

• Coordinate with authors and their content deliverables

• Analysis and design of training need

• Development of Instructor-led-Training materials

• Drive metrics and analysis Worked with Clients: Skill soft, Thomson Learning, Peach pit Press Education

• Bachelor of Business Administration (BBA) – University of Pondicherry, Pondicherry, India

• GNIIT (Diploma in Systems Management) – NIIT Ltd., New Delhi, India. (2000) Certifications

• PROSCI Change Certification – PROSCI (2023)

• SAP certificate (2012) – Foundational SAP module basics

• Oracle certificate (2011) – Foundational Oracle module basics

• Level 2 Instructional Design certification – Symbiosis, Pune, India. (2007)

• Completed French Level 1 (3 semesters) – Alliance Française, New Delhi, India. (2003)

• Qualified First Aider – St. John’s Ambulance Service, London, UK. (1993) Product Knowledge

• SAP (Procurement, Finance, Enterprise Asset Management, Warehouse Management)

• Oracle (Customer Care & Billing, Finance, Purchasing, Inventory, Field Services)

• Salesforce (CRM)

Awards

• Brandon Hall award for learning strategy for SAP implementation

• Platinum award for instructional strategy and media by United Health Group

• MCAI Gold award for a simulation-based curriculum designed for productivity enhancement for call center agents.

Publications

• Co-authored a book on Macromedia FreeHand 10 – Adobe Press

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