Customer Service Representative

Sergio Medeiros

***** ******** ****** *. *********, WA 98133

Home/Cell Number: 206-***-****

PROFILE

To work in a call center or customer service environment that utilizes my skills and

strengths. With high technical proficiency. EXPERIENCE

Customer Account Representative, Accretive Technology Group, Seattle WA,

April 2016 - January 2019

Responded to customer phone calls in a timely manner via phone and email or chat

encounters. Updated client database with accurate information as was needed, Processed

credit card transaction and provided technical support for billing issues, maintained

accurate information was input in customer database. Customer Service Representative, Portland Natural Gas, Portland OR

June 2015 - April 2016

Assist customer with billing issues over the phone, Help with inputting repair requests into

system, Dispatch various repair teams to install or resolve gas leaks, Input and update

client database as needed.

Customer Service Representative, Ticketswest, Portland OR

June 2013 - June 2015

Answered incoming ticket requests via telephone, Updated customer files with current

information, kept up on stock and handled technical support issues as they arose. SKILLS

Strong computer experience with Microsoft systems, Good customer service skills, strong

interpersonal skills.

REFERENCES AVAILABLE UPON REQUEST

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