Social Media Project Manager

HENRY FLOREZ

Phone Number: 219-***-****

ad28ku@r.postjobfree.com

Transformational IT Leader

Process Improvement / Risk Management / Change Management / Communication Management / Vendor Management / Forecasting / Project Planning / Procurement / Managing Cross Functional Teams / Problem Solving Skills / Purchase Agreements / Compliance / Requirements Gathering / Critical Thinking / Process Improvement

Visionary leader with a passion and experience for improving organizational effectiveness. Leverage business acumen across organization to develop and implement efficiencies and cost savings. Serve as primary relationship leader for external vendor and stakeholder partnerships. Developed appropriate and timely contingency plans. Proven ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits. Extensive experience with highly engineered systems and processes, which require deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships with upper-level decision makers both internal and external to the organization, seizing control of critical problem areas, and delivering on commitments.

Key skills: Forward thinker, drawn to leading edge innovation and offering solutions that allow companies to better translate unique strengths into success. Strategic and creative, constantly challenging stakeholders and teams to improve. Conceptual leader and known presence in innovation while effectively communicating advanced concepts to audiences. Strategist who also makes day-to-day decisions, builds exceptional teams, and drives out-of-box thinking. Project Manager experienced in seeing projects through the entire project life cycle with experience in multiple tools such as Confluence, Jira, Smartsheet, and more.

SELECTED RECENT ACHIEVEMENTS

•Identified for key operations leadership after consistently demonstrating cost, process, and efficiency improvements within organizations.

•Consistently increased services with cost savings by crafting new processes and adjusting service models.

•Slashed expenditures by renegotiating outsourced services and aggressively negotiating on purchases and leases.

•Developed and rolled out a new organization wide budgeting process and system allowing for more effective monitoring and management of the annual expenditures.

COMCAST – PHILIDELPHIA, PA

Smartsheet Project Manager (Contract) August 2023 – November 2023

•Demonstrated proficiency in utilizing Smartsheet for project management, task tracking, and collaboration.

•In-depth knowledge of Smartsheet features such as Data mesh, Dynamic View, Control Center, formulas, and advanced functionalities.

•Provided expert guidance to teams on leveraging Smartsheet for efficient project execution and collaboration.

•Conducted training sessions for users at various levels, improving overall team proficiency.

•Developed and customized Smartsheet templates to align with project and organizational requirements.

•Implemented tailored solutions to enhance workflow efficiency and team productivity.

•Successfully integrated Smartsheet with other tools and applications to streamline data flow.

•Resolved integration issues promptly, ensuring seamless system functionality.

•Generated insightful reports and dashboards within Smartsheet to track project progress and key metrics.

•Implemented automation solutions within Smartsheet to reduce manual effort and enhance efficiency.

CHICAGO URBAN LEAGUE – CHICAGO, IL

IT Program Manager August 2022 - Present

•IT Program Manager at the NFP Chicago Urban League, responsible for overseeing and managing various technology initiatives and programs.

•Created and executed the inaugural Tech Day event, bringing together industry experts, stakeholders, and community members to showcase the latest advancements in technology and its impact on urban communities.

•Managed and maintained company website and social media.

•Created marketing materials for advertising the Non-Profit’s workforce development programs.

•Developed and implemented a Drone Program, providing educational opportunities and training on drone technology to underserved youth in the community, fostering their interest and skills in the field.

•Setup data shuttle to centralize data between several systems.

•Conducted Analytics Workshops, delivering comprehensive training sessions on data analysis and interpretation, empowering participants with the ability to leverage data driven insights to make informed decisions.

•Successfully wrote and submitted grant proposals, effectively articulating the organization's mission, objectives, and technological needs to secure funding for various technology projects and programs.

•Developed and implemented project plans, strategies, and best practices to ensure the successful execution of IT project initiatives.

•Spearheaded the design, development, and implementation of project management processes that improved efficiency and communication between stakeholders.

SPIRENT COMMUNICATIONS – SAN JOSE, CA

Senior Project Manager / Smartsheet SME (Contract) August 2022 – January 2023

Responsible for management of portfolio projects totaling over 10 million in China, UK and United States offices. Responsible for implementation, training and rollout for time tracking, resource allocation and Smartsheet project management tool for Global Operations and IT department.

Areas of Responsibility (Smartsheet)

•Created project plans in new Smartsheet Project Management Tool to support the ongoing needs of the Global Operations Department & other departments.

•Created Smartsheet portfolio dashboards for Project Management Office to give them a real-time view into pending requested projects, total count of active projects in each portfolio.

•Created Blueprint in Control Center for smartsheet for ongoing project setup.

•Setup data shuttle to centralize data between several systems.

•Created automation workflows for project approvals and collaboration for the IT department.

•Responsible for training global operations team on new workflow and new project management system.

•Negotiated contract and user licenses amount with Smartsheet.

•Created custom reporting across multiple projects on Smartsheet.

•Created instructional training material for onboarding for future company employees.

•Responsible for managing client relationships and negotiating changes to commitments and requirements with technical and functional teams.

• Resolve any issues and solve problems throughout the project life cycle.

LUMINAR TECHNOLOGIES – PALO ALTO, CA

Senior Project Manager / Smartsheet SME (Contract) April 2022 – July 2022

Configured resource manager for Smartsheet and was responsible to implementation, training and rollout for time tracking, resource allocation and productivity for engineering departments in united states and abroad.

Areas of Responsibility (Smartsheet)

•Created, managed, and executed project plans at Smartsheet to support the ongoing needs of the Engineering departments.

•Developed advanced processes involving Control Center, Data Shuttle and Data Mesh for optimizing workflows in the Smartsheet’s application.

•Created dashboards on Smartsheet for senior executives giving them a real-time view into the status of top KPI’s and critical trends on active projects within the organization for more reliable forecasting.

•Responsible for more efficiency and productivity by integrating information across platforms for teams on and offshore.

•Created automation of repetitive tasks and processes on Smartsheet, for engineering departments to keep projects on schedule.

•Responsible for training global stakeholders on new processes and software usage for new company initiatives.

•Negotiated contract and user licenses amount with Smartsheet.

•Created custom reporting across multiple projects on Smartsheet.

•Created instructional training material for onboarding for future company employees.

•Responsible for managing client relationships and negotiating changes to commitments and requirements with technical and functional teams.

•Developed productive relationships with key account holders.

•Develop working knowledge of processes and tools, alongside best practices in Procurement.

•Work in collaboration with internal communication to promote and improve visibility of Group Procurement, internally and externally.

AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES – CHICAGO, IL

IT Project Manager May 2016 to May 2021

Promoted to project manager to own departmental and company project initiatives, while establishing company needs, deadlines and budgets using Smartsheet.

•Slashed several service contracts to realize a over 100K annual savings.

•Lead and managed end to end procurement processes.

•Analyzed scope of the project based on competitive analysis, interviews with stakeholders and their requests.

•Facilitated daily Kanban stand up meetings, conducted user interviews, created schedules, and owned project development ideation of features to development.

•Smartsheet System Administrator – Enterprise support for Project Management, Resource Management.

•Evaluated and created efficiencies utilizing Smartsheet for IT Monthly and Enterprise Scorecards

•Manage Portfolio Funding Report for monthly Departmental and Senior Leadership business reviews, support project management team with weekly project updates and project health scorecard as well as facilitate weekly and monthly portfolio status reviews.

•Analyze and Prepare reporting for IT leadership team meetings including Technology Services Monthly

•Owned the successful roll-out of the new IT and Operations help desk system ZENDESK end-to-end.

•Gathered requirements and made project plan for the Executive Diversity Inclusion team for the rollout of their career navigation platform that reaches over 100,000 users a month.

•Created SOP’s for IT department to demonstrate compliance with the regulation or operational practices.

•Using scrum methodologies, ensured the software development team had the resources to meet deadlines.

•Created long and short-term plans for company milestones.

•Communicated with executives to ensure the project aligned with their goals.

•Adjusted schedules and targets on all projects as needs or financing for the project changed.

•Simultaneously led two large scale projects with a collective budget of 2M, both of which we closed on time and under budget.

PROJECT MANAGEMENT TOOLS & SKILLS

• Jira, Trello, Smartsheet’s, Confluence, Monday

• Office, Google Suite

• Agile, Scrum, Waterfall, Kanban

• Programming languages (HTML, JavaScript, CSS)

• Budgeting, Reporting, User Stories, Scheduling

AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES – CHICAGO, IL

Director of IT Chapter Application & Development Feb 2014 to May 2016

Hired as the Director of Chapter Application & Development, reporting to the CIO of our company, to convert and stabilize the existing 75-chapter websites to the WordPress platform from Ingeniux Platform. The individual chapter sites are home to 48,000 healthcare leaders.

Areas of Responsibility

•Managed and oversaw a team of 6+ web developers and graphic designers.

•Analyzed and reported latest industry trends for business implications.

•Installed, tested and reviewed google analytics tags for quality purpose, and formulated and executed analytic strategies for properties.

•Sped up response time in service-level agreement from a week to a 24-48 window while maintaining department productivity through training.

•Project Manager for IT department managing security, upgrades, and Infrastructure projects.

•SmartSheet Administrator with years of experience in creating and managing spreadsheets, reports, and dashboards.

•Developed SmartSheet workflow templates to quickly create projects and manage teams.

•Identify areas of opportunity to increase efficiency, allowing teams to work faster and smarter with Smartsheet.

•Researched and developed new strategies to achieve company goals and objectives. Developed solid measurable KPIs to measure the success of goals.

•Trained technical users at chapter locations on new established WordPress platform, SQL Server HTML5, CSS and JavaScript customizations.

•Consolidated information from numerous sources into a single source of truth with Smartsheet.

A+ CONSULTANTS- CHICAGO, IL 2008-2010

IT Manager Jan 2008-Jan 2014

Recruited as a consultant to turn around the Information Technology department for firm. Hired full-time after 24 months to the IT manager position to continue overseeing on premises databases and servers.

AREAS OF RESPONSIBILITY

•Responsible for Intranet website and database that established rental rate by surveying local rental rates.

•Installed software, and hardware and provided upgrades on company computers while setting up office network and IP printers.

•Directly manage and have responsibility for operations services, infrastructure, customer support, and administration functions.

•Evaluate workflow and operations results, take corrective action’s and establish process controls, set key performance indicators, and prioritize opportunities for internal projects. Create dashboards and management reports to enable close monitoring of daily operations and programs.

•Identified go-to-market service offerings: integration, care management, case management, workflow, mobility, analytics, modernization, interfaces, etc.

•Managed team of 5 technical support specialists.

•Managed enterprise and client-specific projects to increase customer satisfaction, increase revenue and streamline business processes.

PICIS HEALTHCARE / IBEX HEALTH SYSTEMS- ROSEMONT, IL

Associate Director Support Systems Jan 2002-Jan 2008

Hired as the Associate Director to supervise a team of 12 developers and manage the 24/7 help desk. The company software was implemented in over 400 hospitals nationwide and my team was responsible for implementation, training, and support.

Areas of Responsibility

•Created electronic medical records for hospitals throughout the country. The software (pulseCheck) includes registration information, HL7 interface, lab results, and doctor diagnosis.

•Managed a team of 12 programmers and analysts in 24/7 Help Desk center using VPN technology to connect into over 500 Hospital Servers nationwide.

•Create timeline for activity to be competed, establish duration, set goals to complete the work, track deviation, flag issues and risks, create worksheet that role up to portfolios, create complicated formulas, use smartsheet data to create (data visualization report), pareto charts for an office, create and maintain metrics and dashboards

•Trained doctors, nurses and administrators and employees on documenting data into Electronic Medical Records on site and off site after Implementation of our software into their system.

•Developed the training program, and training materials for continued education of software and software updates. Worked with end-users face-to-face to understand workflows of EMR and develop system support.

•Designed, built and maintained reports using Crystal Reports and SQL.

•Served as SharePoint administrator for Implementation team, added document libraries, provided site configuration, monitored bandwidth, and maintained backups.

•Recommended system changes while writing technical specifications and providing application implementation support.

•Developed customized code while implementation stage occurred while following application requirements.

•Managed and maintained support vendor partnerships including addressing concerns and enhancements in product customizations.

BACHELORS OF ARTS BUSINESS MANAGEMENT, lewis university 2007

CERTIFICATIONS

MANAGEMENT AND STRATEGY INSTITUTE – SIX SIGMA GREEN BELT CERTIFIED 2018

MANAGEMENT AND STRATEGY INSTITUTE – PROJECT MANAGEMENT LEAN PROCESS CERTIFIED 2018

MANAGEMENT AND STRATEGY INSTITUTE – EXECUTIVE MANAGEMENT CERTIFIED 2019

SCRUM ALLIANCE – CERTIFIED SCRUM MASTER (CSM) 2018

PROJECT MANAGEMENT INSTITUE (PMI)- PMI-ACP JULY 2024

Public Speaking

•2018 - Healthcare on Leadership Conference. Website Business Value: Usability and Information Architecture, 200 attendees

•2019 -Healthcare on Leadership Conference – Strategic IT advancement with chapter websites

Board Member of CCHC (Christian Community Health Center) 2010-2013 Secretary 2011-2013

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