Customer Service Delivery Driver

Location:

Posted:

January 27, 2024

Juan Carlos Macias Contreras

Manager

Profile

Team player, leadership able to inspire staff to perform their best. Detail oriented dynamic administrative

skills, resourceful with experience in diverse industries. A multi-tasker and self-directed, organized with

well-developed abilities in managing a wide range of administrative needs.

Experience

DELIVERY DRIVER LIVING SPACES OCTOBER 2022 - PRESENT

Performed 13 deliveries per day, driving trucks and vans holding up to 200 pounds.

. . imilemenied new route plans across all teams, resulting in a 9% decrease in manual labor.

+ Achieved customer service feedback score of 96% due to excellent communication and willingness to

go the extra mile.

+ Recognized every year of tenure for 0 accidents.

+ Manage an average of 4 routes per day to residential and business customers.

DISPATCH MANAGER ARAM LOGISTICS MAY 2021 - SEPTEMBER 2022

Monitor drivers to ensure deliveries and pick-ups are made on time and completed.

+ Work closely with Dock and our Truckload department, to maximize our daily consols.

+ Manage job assignments, reassign job duties and start times based on needs.

+ Critique and suggest route adjustments to improve efficiency.

+ Review any issue with the Terminal Manger for a speedy resolution.

SHIPPING AND RECEIVING CLERK FEDEX SUPPLY JANURAY 2019 - APRIL 2021

Create BOLs for truck loads, meeting deadline.

+ Create tasks cases & pallets for workers and pickers.

+ Stock the racks.

+ Organize Inventory

+ Inspect product load for accuracy and safely transportation around the warehouse.

Education

BACHELOR IN BUSINESS ADMINSTRATION JUNE 2013 CAL POLY POMONA COLLEGE

Skills & Abilities

+ Administrative Support + Analyst Abilities

+ Customer Service Mindset + Multi-tasking

+ Filing Management + Exceptional Verbal/Written and Communication

+ Computer Proficiency Skills

+ Collaborative Team Player + Self-directed