Customer Service Specialist

Chaliya Williams

**** **** **** **. #* Henrico VA, 23231

804-***-**** *********@*****.***

CAREER SUMMARY

Successful leader with over 10 years of successful proven experience in managing crew members, truck operations, client procurement, and communicating effectively. Expertise in small to medium sized projects that are results based and time sensitive. Highly skilled at relationship building with clients across organizations and teams. Proficient in Microsoft Word and Excel with exposure to Access software.

SKILLS

Delivery processing

Development of new client opportunities

Data Management

Customer Service Specialist

PROFESSIONAL EXPERIENCE

Crew Member, D1 Moving Inc. Richmond, VA, February 2014- Feb 2015

Commercial packing and transport of residential and office buildings

Analyze and evaluate needed actions for team efficiency

Process and file quotes for potential clients

Box truck /Fork lift operation

Van Operator, Holiday Inn Express, Richmond VA, March 2015- 2017

Provide safe transportations for guests to and from business facilities

Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operation

Utilized GPS to analyze and expertly navigate traffic conditions

Customer Service Lead, Wawa Inc. Richmond VA, November 2017-September 2020

Lead of a team of 4 associates

Assisted in reconciliation of customer accommodations and complaints

Assisted in warehouse training and pay roll process

Family Enterprise, Truck operator, Richmond VA, October 2020-February 2023

Delivery and processing of appliances to residential and commercial job sites

Safely operate a commercial vehicle over 6000lbs

International Paper, Stocker/Warehouse Associate June 2022-Current

Assembly line operator

Process and handling of raw materials

EDUCATION

Varina H.S, Henrico VA

Advanced Diploma 2014

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