Customer Service Call Center
Resume:
Jocelyn Thomas
Customer Service Agent
Stone Mountain, GA 30083
**********@*****.***
Strongly motivated individual looking for a position as a call center representative and/Or Front desk receptionist.Managing inbound and Outbound calling.Bringing strong communication and customer service skills to exceed the employer's expectations
Work Experience
Patient Care Coordinator
Cardinal Health - Atlanta, GA
July 2022 to November 2023
1. Enroll patients in program to receive medication 2. Reach out to healthcare providers to check status of enrollment application 3. Answer and assist patients with any daily needs 4. Document data in connect source.
5. Maintain high QA Scores
Call Center Customer Service Representative
Department of Unemployment Assistance - Massachusetts September 2021 to June 2022
• Answer incoming calls helping callers with completing unemployment applications
• Input data in the system
• Follow up on any cases that's been unresolved
Scheduling Coordinator
Onbrand24 a MCI - Savannah, GA
November 2020 to July 2021
• Answer inbound calls, scheduling callers for coved vaccine appointments
• Document data into system
• Assist customers with any questions or concerns related to coved Medicaid specialist Agent
Healthcare Services Group - Atlanta, GA
October 2017 to September 2020
• call center; Answered Telephone inquiries about patient information inbound/Outbound calls.
• Resolved problems of clients regarding Medical Insurance client claims
• Maintained excellent QA scores
• Issuing bills, receipts and invoices.
• Processing and billing payments to insured company's Transportation Customer Service rep
Transport America - Atlanta, GA
February 2017 to June 2017
• Assist coordination of pre-scheduled patient trips to medical facilities
• Assist with coordination of public transportation
• Work closely with transportation providers and health care facilities to resolve problems
• Assists with providing support to office staff in pursuit of excellent customer service Medical Customer Service Agent
Patriot Medical Group - St. Louis, MO
August 2015 to December 2016
• call center; Managed inbound/Outbound telephone inquiries about patient information
• Resolved problems of clients regarding medical insurance client claims
• Maintained a thorough knowledge of Missouri Medicaid services and policies
• Communicated and outlined eligibility requirements to health care recipients Front Desk Receptionist
St. Louis Medical Clinic - St. Louis, MO
January 2011 to June 2015
• greeting, scheduling patients and visitors
• calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
• Perform data entry services for the company in regards to customer information and call logs
• checking Insurance information
Education
Associate in Health Care Management
ASA College - St. Louis, MO
2012
Skills
• HIPPA (4 years)
• MS Office (6 years)
• Data Entry (6 years)
• Customer Service
• Call Center
• CSR
• Customer Care
• Front desk receptionist (3 years)
• Customer Support
• Word Processing (7 years)
• Typing (10+ years)
• Cash Handling (10+ years)
• Communication skills (10+ years)
• Word Processing (10+ years)
• Medical information
• Medical Scheduling
• Medical Records
• Microsoft Excel
Additional Information
• 5+ years' effective experience as a call center representative
• Proven ability to interact via phone calls every day to existing customers
• Well versed in identifying customer needs
CAREER RELATED SKILLS
• Demonstrated ability to log all notes and follow up information accurately
• Proven record of managing medical cases following HIPPA procedures
• Proficient in MS Office Suite
Contact this candidate