Customer Service Call Center
Resume:
Dayna Defoer
South Jordan, UT *****
******.*******@*****.***
Career Objective
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Diligent professional with 14 years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill team leading and a team member role at your company. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Experience
October 2010 - August 2022
Lead CSR Unisys, salt lake city, UT
Read from scripts to promote uniformity and consistency in communications.
Determined charges for services requested and arranged for billing.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
Referred unresolved customer grievances to designated departments for further investigation.
Analyzed and collected customer information to prepare product or service reports.
Made appropriate account corrections to resolve customer problems.
Navigated multiple computer systems and applications and utilized search tools to find information.
Provided product information and resolved concerns to assist customers.
Education
June 2005 High School Diploma West Jordan High, West Jordan, UT
Additional Skills
Positive and Friendly
Calm and Professional Under Pressure
Responding to Difficult Customers
Customer Service
MS Office Applications
Team Member Training
Attention to Detail
Data Entry and Maintenance
Customer Data Confidentiality
Willingness to Lead
Appointment Setting
Escalation Management
Trainer Mentoring
Livechat Messaging
Experience
Lead CSRUnisys, salt lake city, UT Oct 2010 - Aug 2022
Determined charges for services requested and arranged for billing.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
Referred unresolved customer grievances to designated departments for further investigation.
Analyzed and collected customer information to prepare product or service reports.
Made appropriate account corrections to resolve customer problems.
Navigated multiple computer systems and applications and utilized search tools to find information.
Provided product information and resolved concerns to assist customers.
Contact this candidate