Sales & Customer Service
Responsibilities: Meeting daily operations metrics, collecting sensitive financial data, ensuring compliance with HIPAA regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the sales performance. Implemented new procedures and technologies that improved efficiency and streamlined operations.Provide feedback to leaders to improve work flow, metric goals and operations.Create presentations for new hires and train new hires.
Responsibilities: Working independently keeping and updating the event calendar. Coordinated catering. Established and maintained relationships with local businesses and organizations. Planned event details and aspects, including meal prep,seating and guests. Managed events and addressed potential problems that arise. Meet and screen potential clients. Utilized google workspace, slack, salesforce, word and excel spreadsheets.
Bartender & Server, 2015-2018
Engagement coordinator (HYBRID), Feb 2022 - Aug 2023 Education
Empire Beauty School
10+ years of Customer
Queens Village, New York
Customer service professional with extensive communication skills and ability to adapt to various environments. Coming with strong knowledge of the hospitality industry and consumer needs.
Event Coordinator, 2019-2020
Responsibilities: Provided quality customer service to all guests.Maintained knowledge of full menu and promotions.Sanitized and stocked bar with the necessary liquors,liqueurs, garnishes, drafts, beers, glasses, and mixers.Managing the cash counter drawer by overseeing payment receipts and checks.
Bandwagon Taxishare - Changi
Sales Agent, 2015-2016
Contacted new and existing customers to discuss needs.Identified prospective customers, lead generation and conversions. Increased commission sales from 10 matches a day to 50. Responsible for telling potential customers how they can save money and time by using Bandwagon services, as well as building positive connections with airport and taxi staff.