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CRYSTAL TORRES

Sales & Customer Service

Responsibilities: Meeting daily operations metrics, collecting sensitive financial data, ensuring compliance with HIPAA regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the sales performance. Implemented new procedures and technologies that improved efficiency and streamlined operations.Provide feedback to leaders to improve work flow, metric goals and operations.Create presentations for new hires and train new hires.

Responsibilities: Working independently keeping and updating the event calendar. Coordinated catering. Established and maintained relationships with local businesses and organizations. Planned event details and aspects, including meal prep,seating and guests. Managed events and addressed potential problems that arise. Meet and screen potential clients. Utilized google workspace, slack, salesforce, word and excel spreadsheets.

Shiftgig

Uno Health

Bartender & Server, 2015-2018

Engagement coordinator (HYBRID), Feb 2022 - Aug 2023 Education

Onondaga Community

College 2012-2013

Empire Beauty School

2011

BUSINESS ADMINSTRATION

COSMETOLOGY

Expertise

10+ years of Customer

Service

Problem Solving

Account mangement

Queens Village, New York

11427

Summary

Customer service professional with extensive communication skills and ability to adapt to various environments. Coming with strong knowledge of the hospitality industry and consumer needs.

929-***-****

ad0ohu@r.postjobfree.com

Fooda. Inc

Event Coordinator, 2019-2020

Responsibilities: Provided quality customer service to all guests.Maintained knowledge of full menu and promotions.Sanitized and stocked bar with the necessary liquors,liqueurs, garnishes, drafts, beers, glasses, and mixers.Managing the cash counter drawer by overseeing payment receipts and checks.

Bandwagon Taxishare - Changi

Sales Agent, 2015-2016

Contacted new and existing customers to discuss needs.Identified prospective customers, lead generation and conversions. Increased commission sales from 10 matches a day to 50. Responsible for telling potential customers how they can save money and time by using Bandwagon services, as well as building positive connections with airport and taxi staff.

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