Technical Support Microsoft Office

Email *******@*******.*** Phone 908-***-****

https://www.linkedin.com/in/chet-singh

Chet Singh

Summary Tier 1 & Tier 2 Technical Support Analyst providing ten years of professional and respectful support to many different levels of users. Trying to secure a challenging position in the Technology field that offers a competitive salary with benefits as well as an environment that can foster growth through further training and education.

Technical Skills

BMC Remedy Ticketing System, Active Directory, Microsoft Exchange, Cisco Unity, & Cisco Call Manager, Citrix, Blackberry Enterprise Server, Iphone/Ipad configuration and sync. support, IBM Mainframe configuration and creation, ACF2, Basic Documentum, Microsoft Office Suite 7, 10 & 13 - Outlook, Excel, Word, PowerPoint and Access, SQL, Cisco VPN Remote Access, Thomson One Financial Application, Cyber Link Power Director, Adobe Creative Cloud – Photoshop, Illustrator.

Professional Experience

Technical Analyst II – Bank of America - Pennington, New Jersey October 2006 – January 2016

Provided Tier 1 and Tier 2 hardware, software and networking support with Win 7 issues using the Microsoft Office Suite to different levels of users, including Financial Advisers at Bank of America.

Additional support included troubleshooting startup, configuration and how to issues with Thomson One Financial Application.

Escalate any unresolved issues to the next hierarchy escalation team using BMC Remedy ticketing system and providing precise information to expedite issues remediation.

Provide feedback and recommendation to the Global Service Desk Knowledge Exchange database.

Follow up with users in regards to the progress of their open incidents and escalate priority status if necessary.

Visa/Check Fraud Analyst – Merrill Lynch - Pennington, New Jersey July 1995 -October 2006

Monitor client’s spending activity to determine fraudulent patterns, recommend process to deter fraud on client’s financial account.

Approve large dollar transactions only after verification.

Create data bases that fraud analysts can use to track and monitor fraudulent transactions.

Visa and Check Processing Clerk – Merrill Lynch - Somerset, New Jersey January 1990 – July 1995

Assisted clients with the ordering or Visa cards and checks on their newly created investments accounts.

Verify client’s security data to prevent fraud and money laundering and at the same time update personal information necessary to expedite client’s secured financial documents.

Education

Undergraduate – Rutgers – New Brunswick, NJ 2006 – 2008

Undergraduate – Queens College – Flushing, NY 1986 – 1988

Courses – Business Administration, Marketing, Finance, Accounting, Psychology, Biology, Chemistry.

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