Customer Service Real Estate

Richard C. Davila

Seeking Valuable growth oriented call center representative role

*** ********** *****, ***********, ******* • 843-***-**** • ***************@*****.***

Upbeat courteous, customer service oriented and highly persuasive with 5+ years of experience in call center settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Spanish.

Career Highlights

Call Center Operations Inbound & Outbound Call Handling

Skip Tracing & Internet Research Complaint Handling & Issue Resolution

Telephone Sales & Customer Support Customer Service Excellence

Order Processing / Transaction Management Data Entry and Database Administration

Professional Synopsis

Customer Services Representative /Food Preparation

Walmart corporation Summerville SC

(MARCH 2016 –Present)

spinx oil corporation Ladson SC

(January 2016-March 2016)

Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.

Received food orders from the customers and recommended new dishes.

Provided efficient, courteous, quality service and properly portioned foods according to the menu, with a high standard of customer service.

Proficient with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities.

Chopped, sliced, mixed, grated, and assembled food items for sandwiches, salads and side dishes

Maintained proper storage of food to keep it fresh.

Cleaned the kitchen equipment and appliances and held responsibility of getting them repaired in case of any problem.

Maintained cleanliness and hygiene around the cooking station as well as the place where the customers have their meals.

Maintained the equipment, such as oven and grill, in proper condition.

Tolerance – Capable of coping with a high work load and performing under high stress without compromising quality of service.

Operated a cash register including cash transactions, checks and charges.

Followed company policies and procedures regarding cash register performance.

Requested additional help when needed to increase customer satisfaction.

Greeted each customer and assisted customers with their questions, problems and complaints.

Priced merchandise utilizing price guns.

Maintained store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping

Completed price changes: document counts, utilize price gun.

Answered the telephone using the appropriate greeting.

Maintained check-out area: fill register supplies, bags; wipe countertops.

Richard C. Davila

Seeking Valuable, Growth-Oriented call center representative role

843-***-**** • Resume – Page Two

Customer Services Representative –Real Estate

Carlos Lopez & Associates, los Angeles, CA

(June 2009– December 2015)

Call Center Representative

Main Responsibilities

Assisted customers with their queries and concerns by phone and e-mail.

Handle account queues ranging from 60 to 100 accounts daily, working delinquencies that include FPD (first payment default), EPD (early payment default), 31–59 DPD (days past due), 60–89 DPD and 90–120 DPD.

Established and maintained contacts with new/existing customers in accordance with supervisor requirements and procedural policies of the customer care department.

Entered and updated new customer details in the customer relationship management software according to administrative guidelines.

Transferred urgent calls to the required departments quickly and accurately.

Key Skills and Qualifications

Understands new concepts easily – Quick learner.

Call Center pro with Inbound/Outbound experience.

Ability to handle stress in dealing with confused and angry customer base (finance oriented)

Computer literate in the utilization of call center program based software.

Attended certified call center representative training course.

College Graduate Bachelor’s degree /post graduate studies.

Client Services: Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. Continually achieved 90%+ quality assurance scores while following federal, state, local and company guidelines

Goal-Surpassing Metrics: Met or exceeded call center volume, sales and customer satisfaction goals during tenure, achieving up to 115%, 135% and 110% of targets, respectively.

Solid Performance: Provided knowledgeable response to customer questions regarding products, order placement, shipping, ingredients, potential allergens and packaging.

Process Improvement: Created a simplified checklist for monitoring weekly collections that helped increased production results by up to 15%.

Commercial Lease Administrator

L.A. Fitness International, LLC, Irvine, CA

(February 2007 – march 2009)

Applied strong leadership talents toward directing a high-volume commercial property’s operations, including

Ensured tenant handbook was up-to-date and ready for distribution to new tenants, along with preparing lease abstract for new files, preparing monthly rent roll for review, and overseeing work orders and purchasing systems.

Played a vital role in overseeing the performance of all service contractors to meet and / or exceed service goals.

Education, Professional Development & Technical Summary

Bachelor of Arts in Political Science State University of New York at Stony Brook

Certified Real Estate Paralegal (Lawyers Assistant Program) Adelphi University

Microsoft Office Suite (Word, Excel, Outlook) • Property Works Property Management

Yardi 3.2 Property Management System • LinkedIn • Facebook • Skype Conferencing • Social Media

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