Project Manager Management

information system analyst project manager coordinator network helpdesk desktop support technician computer help tech management exchange pmp capm pmi certified Matthew James Hensarling, CAPM

**** **ill Bay St, Pearland, TX 77584 832-***-**** **************@*****.*** PROFESSIONAL EXPERIENCE

IronEdge Group (an IT managed services provider) – Houston, TX Mar. 2015 – Present IT Project Manager & Engineer / Transition Coordinator

Responsible for onboarding new clients. Onboarding includes discovery of client environment, documentation of all existing IT systems and processes, training of internal support staff and clients, and providing improvement recommendations to the account manager.

Design and implement projects for server and network refreshes, virtualization, office moves, email migrations, hosted VoIP implementations, new site/company stand-ups, and more.

Monitor and maintain both hourly and financial budgets for all projects and maintain consistent communication with all stakeholders.

Special Projects:

Redesigned the client onboarding template into a thorough, lean, and repeatable process. Aldridge (an IT managed services provider) – Houston, TX Feb. 2010 – Mar. 2015 Technologies worked with throughout career path at Aldridge: Windows Server 2000, 2003, 2008, 2012; Windows XP, Vista, 7, 8; Cisco switches, routers, firewalls, WAPs, phone systems; Citrix; VMWare ESX; Hyper-V; Free BSD; Alcorn McBride; Crestron; Sonicwall; Android; iPhone; BlackBerry Server; Microsoft Exchange 2003, 2007, 2010, 2013; Symantec Evault, Backup Exec; ConnectWise; Labtech; SQL Server 2003, 2008; Microsoft Office 2003, 2007, 2010, 2013; VPN; VOIP; Quickbooks; and many more Onboarding Project Manager Oct. 2013 – Mar. 2015

Became responsible for managing and implementing projects for all new client onboardings

Was requested to take over the onboardings due to the ability to relate to clients and build good trust relationships as well as utilize coordination, documentation and technical skills

Rebuilt the onboarding process to be more streamlined and thorough and greatly improved the success rate of onboardings

Interim IT Project Manager – client dedicated June 2013 – Oct. 2013

Aldridge’s largest client needed an IT Project Manager while they hired a replacement for theirs

Managed 5-6 already running IT projects through to completion, including server and network upgrades, file system moves, and cell phone provider migration

Managed kick off process of a multi-site VOIP solution. Assisted with selection of a vendor for the phone system and for the necessary network services

Coordinated schedule for internal network upgrades that were a prerequisite for the new VOIP system

Kept stakeholders informed on progress of ongoing projects and ensured that vendors were progressing as expected

Transitioned open projects over to the permanent IT Project manager Systems Administrator Aug. 2012 – June 2013

Serve as Tier II escalations technician for advanced issues

Support and troubleshoot desktops, printers, Windows 2003 & 2008 servers, Citrix environments, minor network changes, backup systems (both on site and cloud based)

Implement new systems internally and for clients, including physical and virtual servers, desktops/laptops, thin clients, VOIP phones, printers/copiers, etc

Make recommendations to clients and their account managers when a need is discovered information system analyst project manager coordinator network helpdesk desktop support technician computer help tech management exchange pmp capm pmi certified Matthew James Hensarling, CAPM

2412 Still Bay St, Pearland, TX 77584 832-***-**** **************@*****.*** PROFESSIONAL EXPERIENCE (CONTINUED)

Aldridge continued

IT Project Coordinator Dec. 2011 – Aug. 2012

Coordinate all projects sold to all clients as well as internal projects

Work with engineers and sales to develop and implement project plans and keep them on track through completion

Run many projects simultaneously, as many as 15 at once

Manage scheduling of engineers to handle tasks for each project and provide regular updates to the client and to the management team

Site Support – Dedicated Technician for the Houston Zoo Nov. 2010 – Dec.2011

Spent one year on site at the Houston Zoo to both support their servers, desktops, and network as well as to help implement much needed upgrades and ease the transition into Managed Services

Acted as liaison between the Zoo and the construction companies for IT projects for the build out of the African Forest. This included many additions for audio/video systems, web cams, fiber/copper runs, telephone system expansion, and the build out of a IT building in that section to host all of the new systems. Also assisted with the integration of the new AV systems with the existing infrastructure

Support Desk Specialist II Feb. 2010 – Nov. 2010

Provide phone/remote & onsite support for large base of clients. Support diverse environments containing anything from very little organization and antiquated systems to advanced environments with well-established AD structures and Exchange servers

Support variety of hosted servers, both physical and virtual, client owned and company owned

Support hosted Exchange system and web hosting environment Tetra Technologies, Inc. – The Woodlands, TX Apr. 2008 – Jan. 2010 Support Desk Specialist

Texas Petrochemicals, LP – Houston, TX Dec. 2005 – Dec. 2007 Advanced IT Support Specialist / Asset Manager

CardTronics, LP – Houston, TX Aug. 2005 – Oct. 2005 Desktop Support / Help Desk

CERTIFICATIONS

CAPM (Certified Associate in Project Management)

Certification Date Mar 2016 – Mar 2021 License 1915579

Issued by Project Management Institute

EDUCATIONAL EXPERIENCES

DEGREE

BBA: Major – Management Information Systems, Minor - Spanish from Sam Houston State University in Huntsville, TX

Finished in three years while working part-time and volunteering

Overall GPA = 3.0, Major GPA = 3.2, Minor GPA = 3.0

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