Customer Service Microsoft Office

Andrea Stokes

Brooklyn, NY • *********@*****.*** • 347-***-****

PROFESSIONAL PROFILE

Business professional with 10+ years’ experience in retail and education, and academic experience in marketing, sales, customer relations, and computer applications. Well-versed in point-of-sale (POS) systems, customer service and cash management. Computer skills include: Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) and QuickBooks.

EDUCATION

Bachelor of Professional Studies, Business Administration, 2016, DeVry College of New York, NY

Concentration in Small Business Management and Entrepreneurship 2002 Diploma Colts Neck NJ

Training

New York City College of Technology, Brooklyn NY

Certificate, Teaching Assistant/Child Care 2010

Certificate CPR /AED, 2010

Certificate,Identifying Child Abuse and Maltreatment

Certificate, Violence Prevention and Intervention, 2010

PROFESSIONAL EXPERIENCE

Aramark (at Citi Field), Flushing, NY

Cashier/Food Service Associate, Mar 2009–10/05/2016

Assist manager with daily operations, location open/close and product display maintenance.

Perform cash management for register POS transactions; open/close, voids, refunds and cashiering.

Complete and report daily product inventories for replenishment and reorder.

Up sell merchandises during events

Service food to customers

Duane Reade, New York, NY

Head Cashier, December 2008 - February 2009

Supervised two cashiers per shift, ensuring proper cash management and shrink reduction.

Performed cash management including store opening/closing, set up daily cashier drawers, and performing periodic cash drops. Approved and handled store returns, including refunds, credits and product exchanges.

Walmart New Jersey

'Cashier / Sales June 2005-November 2007

Perform cash management for register POS transactions; open/close, voids, refunds and cashiering.

maintain stocking products

Handle points of sale transitions

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