Case manager

Barbara Franken

* ***** *****, #**

Brooklyn, NY 11201

347-***-**** ● E-mail: **************@*****.***

OBJECTIVE:

Masters of Social Work with over 15 years of experience and a background in psychology working in the sector of social work improving peoples lives’ through professional listening skills is seeking a position as a case manager

EXPERIENCE:

New York Cares, New York, NY 11/13 - 9/15

VillageCare Rehabilitation and Nursing Center, New York, NY

Outreach Volunteer

Provide socialization and support to patients in a physical rehabilitation facility in order to decrease

their level of depression and feelings of isolation

PRIMARY CAREGIVER AND PATIENT ADVOCATE 11/10– 3/13

Served as primary caregiver and medical liaison for a close family member. Utilized social work skills by implementing Advanced Directives, working as part of a team, multi-tasking, and handling high pressure situations

LIFENET, New York, NY 7/02 -11/10

REFERRAL SPECIALIST

Produced assessments and provided crisis intervention for the clients which included interfacing with the police, EMS, ACS and other various social service agencies

Executed Mobile Crisis Team referrals and attended monthly staff meetings

and group supervision; Advocated and gave concrete service resources.

Evaluated post 9/11 PTSD clients and counseled them to decrease their anxiety and provided additional

resources

Assessed at risk clients by using active listening skills, empathy and compassion and provided supplemental

resources

ISLAND REHABILITATIVE SERVICES, Brooklyn NY 11/01 – 6/02

SOCIAL WORKER

Composed social assessments, admission notes, short term and long term care plans; Coordinated clients’ care with the rest of the staff

Performed intakes, which includes pre-assessment eligibility in addition to a formal intake upon admission

Provided direct counseling, crisis intervention and emotional support to clients and their families;

Filed Medicare, homecare and various other applications for the clients

Acted as a liaison between the client and managed care organizations; Managed caseload of 136 clients

Barbara Franken’s résumé Page 2.

EDUCATION:

Fordham University, New York, New York - M.S.W.

S.U.N.Y. at Stony Brook, Long Island, New York - B.S. in Psychology

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