Customer Service Representative

Guadalupe Landeros

General Office/Clerk

El Paso, TX 79936

**************@*****.***

Home: 915-***-**** Cell 915-***-****

OBJECTIVE: To obtain a position that will enable me to use my exceptional organizational skills, my extensive background in education, and my strong commitment to perform and succeed, while always keeping the best interests of this company/organization.

EDUCATION:

Masters in Human Resources Development

Webster University - 2017

Bachelor of Science in Social Psychology

Park University in El Paso, TX - 2015

High School

Socorro High School in El Paso, TX - 1986

SKILLS AND CERTIFICATIONS:

Proficient in MS Word and MS PowerPoint, Intermediate in Excel,

Knowledge of multiple networking environments and software packages,

Bilingual (English & Spanish – speaking, reading, writing)

Excellent Customer Service Skills,

Great Interpersonal Skills and Communication Skills,

Administrative Support

CPR Certified – American Heart Association

WORK EXPERIENCE:

Customer Service Representative 2000-2003

ADP Services El Paso, Texas

Substitute Teacher with the Socorro Independent School District in El Paso, TX from March 2010 to April 2016

Responsibilities included but were not limited to:

• Substitute Teacher for Special Education and the Alternative School,

• Dividing students into small groups and giving them set tasks to do,

• Developing engaging educational and learning activities for students,

• Attending to the safety and welfare needs of the children in a class,

• Conducting teaching assessments of children,

• Encouraging high standards of pupil behavior,

• Working hard to be part of the wider community outside of the school,

• Clearly defining problems or subjects out to pupils and then asking them to think about specific topics,

• Conducting role-playing exercises,

• Maintaining the established routines and procedures of the school and classroom,

• Help maintain good clean hygiene for full care students in the Special Education program

General Office/Clerk & L Janitorial Services - El Paso, TX - 2005 to 2009

• Answer four-line phone, schedule appointments, filing, and faxing, copying, sent e-mails.

• Following up with clients for appointments, confirmations, greeting clients, typing business letters, and courier.

• Coordinate inventory control procedures for cleaning and office supplies.

• Processed accounts receivable from 2005-2009

Customer Service Representative 2000-2003

El Paso times El Paso, Texas

Ensure highest levels of customer service and assistance to subscribers of leading English language newspaper in border region. Conduct sales and up-sales of newspaper subscriptions. Perform data entry of all starts, stops, service errors, and carrier newspaper shortages.

• Consistently met and exceeded sales goals.

• Achieved sales 100% above sales goals for 12 consecutive months.

• Developed reputation for establishing a strong rapport with colleagues and supervisors.

ADDITIONAL INFORMATION

• Expert organizational skills and the ability to carry out key strategic planning.

• Quick Problem-Solving Skills

• Effective Assessment, Analytical, and Key Decision-Making Skills

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