Customer Service Representative

Freddie Redding

**** ********** *****, ********, *******, L6M 2M2

905-***-**** **********@*****.***

PROFILE

• Highly intellectual individual with a long-term aspiration to develop a career in corporate sales

• Knowledgeable and proficient using MS Office Suite programs, such as Word, Excel, and Outlook

• Demonstrated exceptional communication and presentation skills developed through years of interaction with clients, co-workers, venders, etc.

EDUCATION

Bachelor of Commerce (Co-op) Candidate 2018

Dalhousie University, Halifax, NS

• Dalhousie Investment Society: Bloomberg Certified High School Diploma Graduated 2012

St Ignatius of Loyola High School, Oakville, Ontario

• Avid member of both Rugby and Wrestling teams

RELEVANT WORK EXPERIENCE

Team Leader May 2016 – August 2016

Big Maveric Marketing Inc. Halifax, Nova Scotia

• Assisted in recruitment and team building by systematically interviewing and qualifying candidates, determining their optimal fit within the organization

• Organized and executed road trips across major cities in and around Atlantic Canada, providing my team with the exposure to grow within the organization and create a positive and motivational working environment, ultimately increasing production

Customer Service Representative (Leader) September 2015 – April 2016 Big Maveric Marketing Inc. Halifax, Nova Scotia

• Developed outstanding presentation and public speaking skills for marketing campaigns, ultimately resulting in acquiring long-term sponsors for non-profit organizations such as the Canadian Red Cross

• Exhibited outstanding leadership by conducting workshops, one-on-one training in the field and recruiting/training quality candidates ensuring optimal customer service is provided for each client Accounts Payable / Customs Auditor January 2015 – April 2015 Sobeys Inc. Stellarton, Nova Scotia

• Gained valuable accounting experience by accurately auditing all custom declarations in accordance with Customs Canada ensuring all declarations of imports/exports are submitted appropriately

• Demonstrated fast learning ability of utilizing the SAP system, by examining errors related to the warehouse EDI system and accurately adjusting discrepancies Customer Service/ Meat Clerk September 2009 – August 2015 Sobeys Inc. Oakville, ON & Halifax, NS

• Trained and supervised employees systematically as needed, developing excellent leadership skills

• Developed personable skills in assisting clients in selecting the appropriate product for their needs AWARDS

Rookie of the Quarter - TNI October 2015

• Awarded for being the rookie of the quarter obtaining the highest ratio of donors per hours worked Top Fundraiser June 2008

• Awarded for being the top fundraiser for Royal Canadian Air Cadets Squadron 588

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