Data, Customer Service, Contract, Consultant, LMS Analysts
Resume:
Leighann Hopwood
P.O. Box ****
La Plata, MD 20646
301-***-**** (mobile)
**********@*****.***
Summary of Skills and Qualifications
Strong analytic skills. Well organized. Ability to work independently and in groups or remotely. Strong customer service background. Work with data across multiple platforms. Quick to learn new skills. High energy and highly motivated.
Experience
NIIT USA, subcontractor for a temporary job, Santa Clara, CA
2015- 2016 contract
Temporary contract extended, due to quality of work.
Data clean up (organizations, learners, privileges and locations) and entry for Hitachi Data Systems Academy.
Worked independently, requiring excellent time management and strong work ethic.
Manually compare data, for necessary matching.
Test and upload new web based course content.
Investigate and respond to Help Desk inquiries from users of the LMS, via direct email, link and Service Manager.
Create learning paths, prescriptive rules, offerings, certifications and assign members.
Close and discontinue learning paths, prescriptive rules, WBTs and offerings.
Remote position.
Self employed, subcontractor for a temporary job, Santa Clara, CA
2014 contract
Data clean up and entry for Hitachi Data Systems Academy.
Worked independently, requiring excellent time management and strong work ethic.
Manually compare data, for necessary matching.
Remote position.
Bobby Rucci's Famous Italian Deli, Waldorf, MD
2013
Customer service, and communication; in a fast paced environment.
Handle cash, and place customers orders in POS system and manual tickets.
Server.
Top Of The Hill, Clinton, MD
2013
Customer service, and communication.
Handle cash, and place customers orders in POS system.
Stock front of house in preparation of customer needs.
Bartender
Seibold Systems, subcontractor, Hitachi Data Systems, Santa Clara, CA
2010-2012
LMS Data Analysts
Data clean up and entry for Hitachi Data Systems Academy.
Assist in the set up and maintenance of Learning Management System user accounts.
Generate user usage reports.
Respond to Help Desk inquiries from users of the LMS.
Extract data from the LMS, Business Objects, Share Point, Aries and Question Mark Perception.
Create excel reports from extracted data.
Reconcile online course communication errors.
Convert UFT8 double encoded from reports as needed.
Test web based courses.
Attach files to courses in the LMS.
Remote position.
Self employed, subcontractor for a temporary job, Hanover, MD
2009
Data clean up and entry for Hitachi Data Systems Academy.
Worked independently, requiring excellent time management and strong work ethic.
Completed assignment ahead of schedule.
Lasher, Harriman & Associates, Waldorf, MD
2004- 2009
Daily data entry on the patient data base.
Customer service in person and via telephone.
Orthodontic account manager.
Designed Referral slips, business card and office forms.
Corrected account errors due to data migration.
Communicated with tech support for issues with computers, printer and software.
Solved technology errors without the help of tech support.
Verify accuracy of services and fees entered.
Verify accuracy of payments posted and total deposit.
Assisted with the implementation of new data base.
Scheduled appointments.
Computer Skills
Advanced MS Excel skills.
Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
Open Office Suite (Writer, Calc)
Experience extracting data from Business Objects.
Experience extracting data from Question Mark Perception.
Experience with Saba LMS roles; People Admin, Catalog Admin, Organization Admin and, Registrar’s Desk.
Experience in uploading and checking out Share Point documents.
Experience using various operating systems: Windows XP through Windows 10 and Linux Mint.
Proficient with Eagle Soft, dental patient information and account data base.
Proficient social media applications: Facebook, Pinterest, Linked-in, Twitter, etc.
Education
Currently enrolled at Ashworth College: Associate of Applied Science; Computer Information Systems.
Current GPA of 3.86.
Completed course “SQL Functions in Oracle9i”, with Hitachi Data Systems.
Contact this candidate