Project Management

Deborah A. Stovall

***** ******* ******* **, *-**2, Woodbridge, VA 22191 H: 214-***-**** *********@*****.***

Telecommunications / Project Coordinator / Data Management

AREAS OF EXPERTISE

10+ years of experience in the following areas:

Project Management

Purchase Order Mgmnt

Expense Control

Leasing/Zoning Assessment

Client Relations

Scheduling

Office Management

Benefits Administration

Process & Underwriting

Accounting

Document Management

SPECIALITIES/TECHNOLOGIES

Expert: MS Office Word, PowerPoint, Excel (i.e.: pivot tables, v-lookups, formulas), Visio and Access, MS Project, Jira PM,

Data Management: Diamond, Access, Siterra, Site Handler, SAP, Clarity, MUS, Open Workbench, Concur, TFS

Experience/Certification: With LexisNexis and MATLAW legal research software to include DAKCS Time Slips/Time Reporter software. Peachtree Accounting, Quicken and MS Money. AGILE PM Certification & PMP Certification (Pending)

WORK EXPERIENCE

CareFirst Administrators, BCBS – Fairfax, VA 01/2017 – 03/2017

Sr. Project Coordinator – Contingent (three-month contract)

Project Management:

Supported all dimensions of project administrative activities and ensure project success for multiple projects under a program as well as the overall program.

Establishing and maintaining project performance metrics and measures.

Coordinating the documentation of the project management process.

Maintaining the project library housed in SharePoint; Perform budget tracking as needed.

Coordinate and track project communications.

Maintain the resource allocation of project schedule while working with a project scheduler.

Document and track status meeting minutes and activities.

Document and track lessons learned, issues, risks and dependencies.

Supported executive level reporting.

Administrative & Resource Management:

Worked with internal and/or external parties to organize components of a major project.

Coordinated schedules and activities, tracking progress, and reporting results.

Assisted with business and technical requirements by helping to develop requirements traceability matrices and testing

Facilitate and refine critical processes related to project and program management as well as the software development life cycle (SDLC).

Evolent Health – Arlington, VA 01/2016 – 01/2017

Project Coordinator, Data Management - Contingent

Project Management:

Organize and Co-ordinate the sprint ritual meetings on a monthly and weekly basis.

Facilitate stand-ups, understand work item progress and help remove impediments for the team.

Understand data management team players, technical now-knows to serve as the interfacing point of contact to EDW across other functional teams across Evolent.

Work independently on routine project tasks and exercise sound judgment regarding what items to handle directly and what to escalate.

Prioritize competing requirements and validate with supervisor.

Evolent Health – Arlington, VA (continued) 01/2016 – 01/2017

Project Coordinator, Data Management - Contingent

Project Management:

Display persistence and creativity in collecting required project information from team members.

Follow-up and maintain the data quality in TFS to reflect the reality of work progress.

Send regular release updates to key stake holders.

Develop and maintain a positive professional relationship with project team members and other stakeholders.

Administrative & Resource Management:

Become internal department expert in use of PPM tool for resource planning and management.

Support the data management team with the project management activities using Evolent’s application lifecycle management tool, Microsoft Team Foundation Server.

Develop and produce reports showing projected resource needs and resource gaps and to show alignment of actual resource usage to projections.

Kaiser Permanente – Silver Spring, MD 07/2015 – 01/2016

Claims Administration Project Coordinator – Contractor

Project Management:

Researched budget related inquiry, supported monthly budget report creation & delivery through Access and ODBC.

Supported collection of information needed for Project Management templates

Supported revising operational work flow and policies/procedures

Supported communication activities to include owning communication drafts

Administrative & Resource Management:

Provided administrative support to Claims directors and managers. Compiled, transcribed & distributed meeting minutes.

Ordered office supplies; maintains office printer, copier, fax supplies; and performed other administrative support functions.

Completed all Telecommunications, IT requests, service requests and other appropriate requests for department. Tracked progress, monitored for outcomes and timely notified the owner.

Coordinated preparation of meetings, including departmental lunches, year-end meetings, etc. Event planning, logistics, distribution and preparation of meeting materials, communication, support agenda preparation, procurement of data/telecommunications equipment, and supplies, and etc.

Ensured directories, department distribution lists, phone trees, and organization charts are kept up to date.

Arranged and scheduled out of area travel to include airfare, car transportation/car rental and lodging accommodation.

Processed all departmental accounts payable requests, maintains files of these invoices and tracks/monitors progress to ensure invoices are paid on time and are accounted to the correct cost center

Software used Excel, Access, Word, PowerPoint, etc. to provide administrative support

Blue Cross Blue Shield - Richardson, Texas 02/2015 – 05/2015

Senior Project Coordinator – Contractor

Project Management:

Assist with the development of program / project plans which include: Scope, Schedule, Cost, Quality, Organization, Communication, Staffing, Risk and Issue management. Assist with obtaining commitment to the plan by working independently and directly with PM and project stakeholders.

Responsible for the SDM “solution delivery methodology” process for the project / program artifacts. Gaining approvals, sign offs and managing the repository for all program/project documentation such as marketing communications for physicians and patients, confidential/non-confidential policy updates for patients & physicians, new process documents, new membership forms etc. Coordinates the mitigation / resolution of program / project issues, risks, decisions, and action items, via the RAID log.

Assisted in the On-going management of the project schedule(s) & scheduling using the Clarity-Open Work bench tool & /or Microsoft Project. Assisted with managing program / project work within the stated Scope.

Assist with implementing & managing a Change Control process & updating program /project plans based on changes.

Monitors actual program / project hours and costs against the program / project estimates and actuals. Assisted with managing variance, burn rate and other cost metrics as determined by EVM.

Nokia - Irving, Texas 09/2014 – 02/2015

Senior Project Coordinator - Contractor

Monitoring E-mail notification of Warranty Issues from Warranty Tool related to correction in Market.

Assigning/scheduling resources to GC or Quality teams in Market.

Notification through Warranty Tool of availability of GC/Quality team or need for customer correction

Updated Warranty Tool with correction Required Competencies and Skills: excellent MS Office products with an emphasis on Excel & PowerPoint, ability to work well through email, phone, tools, and with personnel, co-workers to leadership.

Excellent retention and motivation to learn new tools and their use for projects.

Verification of Quality Team Documentation in IPM & IFM Coordination of GC & Quality Teams related to Warranty Claims.

Quality Data Verification in NSN tools o Site Close-Out Packages (SCOP) verification in Integrated Field Management (IFM) and Integrated Project Management (IPM) tools.

Corrective action direction to GC in the field Coordination of Quality Work Orders. Dispatching Quality Teams in the field.

AT&T CU/Ericsson - Plano, Texas 04/2014 – 07/2014

Project Coordinator - Contractor

Assist Project Managers with coordinating, tracking, updating & reporting on project related activities utilizing Clarity, MUS, SAP, SRM/Ericsson Buyer, and Ericoll as needed. Working in four markets – Austin, San Antonio, East and South Texas.

Responsible for PO management - tracking, submitting of applications, maintaining technical databases CASPAR, IS Tool Site Handler, and Siterra. Responsible for generating various reports using pivot tables and V-lookup. Track & compile project information & prepare status reports for management (i.e. Technical Punch List compilation, monitor Eridoc files to ensure appropriate numbering, etc.). Assisted with managing variance, burn rate and other cost metrics as determined by EVM.

Preparation of Leasing/Zoning Assessment forms and the review of physical site assessment forms (NTP –Notice to Proceed); obtaining zoning/ordinance information.

Working closely with Engineering to ensure their desired design could be met with little/minimal approval (landlord and township) within desired time frames.

Ensuring that Customer leasing costs remain under Client budget amounts with Bill of Material (BOM) excel spreadsheets.

Ensuring that critical Site Acquisition scheduling tasks are met to meet market launch date. Providing clear and precise direction to subordinates and A&E firms. Responsible for the evaluation of all existing site leases, zoning and permitting issues.

Goodman Networks - Plano, Texas 05/2013 – 04/2014

Operations Support Coordinator III - FTE

Assist Project Managers with coordinating, tracking, updating & reporting on project related activities utilizing MS Project and advanced Excel, responsible for setting up records, files, and supplies required for maintaining a project office.

Responsible for PO management - tracking, submitting of applications, maintaining technical databases such as IS Tool Site Handler and Siterra. Responsible for generating various reports using, Viso, Pivot Tables and V-lookup for reporting.

Managed all scheduling, documenting and tracking of project deliverables by project staff to ensure timely data entry for real time status reporting to the regional director and Project Controls representative.

Managed tracking & compiling project information and prepare status reports for management with regards to SmartHands tool to include the control, maintenance and distribution of project tracking files.

Providing assistance as needed by the PM or Purchasing Department for project material & equipment ordering, tracking and expediting delivery of assets.

Serves as a single point of contact between the project team and Controls department, providing administrative assistance to the PM and other members of the Project Team.

Sprint/Verizon CU’s/Ericsson - Plano, Texas 10/2011 – 05/2013

Project Coordinator – Contractor

Bluarc Management Group - Dallas, Texas 08/2009 – 10/2011

Office Manager/Executive Assistant – FTE

Aerotek Staffing Solutions - Dallas, Texas 03/2007 – 08/2009

Fannie Mae/Verizon/Raytheon/Air Liquide/Flour Enterprises

REO Asset Analyst/Project Administrator/Customs Data Mgmnt. AA/Executive Administrative Assistant – Contractor

ACADEMIC CREDENTIALS

Liberal Arts

Associate in Arts, 1997

Black Hawk College, Moline, Illinois

Legal Assisting/Paralegal Studies

Associate in Applied Science, 1986

Black Hawk College, Moline, Illinois

Graduation Pending 2018:

Bachelor of Psychology w/minor in Criminology, 2018

Letourneau University, Longview, Texas

Certification Pending by 2018:

LookingGlass Development, ONLINE

PMP Certification - Ongoing

Certification Completed 12/2016 – 03/2017

Agile Project Managemnt, Lynda.com ONLINE

AgileatWork-BuildingYourAgileTeam, ProjectManagementInstitute-Lynda.com, Agile PM

AgileatWork-DrivingProductiveAgileMeetings, ProjectManagementInstitute-Lynda.com, Agile PM

AgileatWork-PlanningwithAgileUserStories, ProjectManagementInstitute-Lynda.com, Agile PM

AgileProjectManagement, ProjectManagementInstitute-Lynda.com, Agile PM

AgileatWork: ReportingwithAgileChartsandBoards, ProjectManagementInstitute-Lynda.com, Agile PM

AgileProjectManagementwithMicrosoft Project, ProjectManagementInstitute-Lynda.com, Agile PM

AgileatWork: GettingBetterwithAgile Retrospectives, ProjectManagementInstitute-Lynda.com, Agile PM

AgileatWork: ReportingwithAgileChartsandBoards, ProjectManagementInstitute-Lynda.com, Agile PM

TransitioningfromWaterfalltoAgileProjectManagement, ProjectManagementInstitute-Lynda.com, Agile PM

Certification Completed March 2017

Learning JIRA Software, Lynda.com – ONLINE, JIRA Software

PROFESSIONAL IMPROVEMENT

“Partnering with Your Boss: Strategic Skills for Administrative Professionals”, 2010

American Management Association, CEU (1.2)

“Time Management: Analyzing Your Use of Time”, 2013

American Management Association, CEU (1.0)

“Core PMI® – Values and Ethical Standards”, 2013 PMBOK® CEU (2.5)

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