Syed A. Murtaza, (PMP)®

Anaheim Hills, California 92807

Contact: +1-909-***-**** Email: aczyoz@r.postjobfree.com

Strategic IT Program/Project Manager

Multi-disciplinary management career with over 17 years of success in exceeding organizational goals.

Versatile and result oriented Senior program/project manager with over 17 years of experience in developing, and executing IT/business and PMO strategy as appropriate for the respective business areas. Delivered programs while displaying superior people management skills and fostering cooperative and collaborative working relations with multi-disciplinary and cross-functional teams.

CORE COMPETENCIES

Program Management

Project Management

Business Analysis

Requirement Definition

PMO Setup

Risks and Issues Management

Feasibility Studies

Workflow Analysis

Change Management

Project KPI’s and Reporting

Team Management

Strategic Planning

Business Transformation

Forecasting & Budgeting

Business Process Improvement

Process Re-engineering

Vendor Management

Agile and Waterfall Methodologies

Professional Experience

du Telecom Jan- 2008 to Oct-2016

Succession Path:

Senior Program Manager, PMO & CEO Office

Senior Project Manager, Operations

Senior Analyst, Commercial

Planning and suggesting long term strategies and annual operating plans for the organization and indulging in monitoring and controlling budgets. Work directly with management executives in analysing business practices, identifying potential problems and providing commercial and management solutions. Documenting and translating business requirements into added value technical solutions aligned with business objectives for projects. PMO setup and program management of strategic initiatives with visibility at CEO level. Building and leading effective cross functional teams, sharing accountability with program/project sponsor for the realization of strategic objectives, driving decision making and alignment. Managed change control process, risks and issues to anticipate alterations to projects.

Key Achievements:

Conceptualized, developed, and implemented a $26 million partnership with the Virgin Mobile Group as part of a strategic joint venture.

Developed critical security protocols, infrastructure, and integration solutions between own firm and Virgin Mobile operations; resulted in the deployment of the U.A.E.’s first mobile digital network.

Consolidated organizational infrastructure from 10 facilities to 2 Tier III geo redundant facilities, and implemented hardware virtualization initiatives; efforts combined to produce a 70% increase in operational efficiency.

Leveraged process improvement initiatives to overhaul workflows that supported client relations; streamlined workflows resulted in a reduction in client and support wait times by 65%.

Planned and implemented Lean and Agile methodologies; efforts led to a realized savings of $65 million in expenditures through streamlined workflows and improved operations.

Employed sales force automation, customer support, and Oracle incentive enterprises worth nearly $4 million.

Deployed a program management tool for use in the company’s projects and onboarding process.

Displayed excellence in enabling communications between IT and the business area. Provided adequate education in business area as needed on IT processes and methodologies.

Key Projects:

B-Brand (MVNO) mobile services launch with Virgin Mobile Group, UK, Budget: USD 26M

Data centre consolidation and transformation program, Budget: USD 47M

Universal Agent (Business Transformation Project) - Customer Experience Program, Project Budget: 1.5 M USD

Fixed Data Migration (Commercial)

OSS/BSS Automation (Tactical Solution for Commercial)

Sales Force Automation (Commercial)

Oracle Incentive Compensation (Commercial)

Other Projects and Engagements: Automation of Workforce Management (Field Engineers), Fixed National Launch (CRM), Trouble Ticketing Automation (CRM), Business Release Management, Network Outage Management, GIS automation and integration, BSS integration and transformation to enhance customer experience.

Business Systems Analyst, IT Sales Application du Telecom Apr-2006 to Jan-2008

Conducted business and operational testing analytics that contributed to the successful launch of the organization’s telecom initiatives. Evaluated business systems and supervised the remediation of shortfalls in required capabilities. Drove increases in organization capabilities by synthesizing business and technology requirements to facilitate analysis of capabilities and limitations. Actively moderated between business and technology leaders within the organization to facilitate operations and provide crucial analysis and recommendations to expedite processes. Deployed initiatives to mitigate network outages and secure critical data centre resources to decrease work stoppages and minimize revenue loss.

Key Achievements:

Launched 11 of the organization’s retail stores in the U.A.E. by coordinating with store design teams, implementing required business applications, and integrating point of sales application into multiple aspects of the retail stores’ operations.

Coordinated with multiple departments to integrate the organization’s complicated billing programs with the automated point of sale system in use at all retail locations within the firm.

Delivered complex analysis and policy advise to senior leadership; recommendations led the organization’s success in data migration from legacy to cutting edge management systems, automation of troubleshooting operations, and GIS integration with the firm’s Oracle order management enterprises.

Led SIT, UAT, BSIM and FUT testing prior to company launch to ensure the developed applications met the quality standards laid out in implementation documentation.

Implemented Point of Sale Application module in retail stores along with the integration of backend systems (ERP, BSCS and Credit card payment system).

Finalised the department’s annual budget for end user training, application enhancements and implementations, licenses, maintenance agreements with vendors.

EARLY CAREER

Project Manager/ Business Analyst IKON Office Solutions, Fresno, California, USA 2002 to 2006

Compliance & Information Security Bank of the West, Santa Ana, California, USA 2000 to 2002

Network Administrator Loanbus, Fountain Valley, California, USA 1999 to 2000

EDUCATION AND CREDENTIALS

B.A., Management Information Systems, California State University, Fullerton, California, USA, 2000

Certifications

Project Management Professional (PMP)®

Harvard Manage Mentor Program, 2014

Level 2 Information Framework (SID) Certified - TM Forum

Level 2 Frameworx Certified - TM Forum

Introduction to Business Analysis – The George Washington University - School of Business

SAP Solution Academy (4.6C), Solution Consultant my SAP Financials – Managerial and Financial Accounting, 2004

Technical Proficiencies

Data Centers:

UNIX/Wintel-HP Sun IBM; SAN/NAS – EMC, NetApp, SUN, IBM, HP; VMware/Virtualization

Operating Systems:

Windows 95/98/XP/NT 4.0 and Win 2000 Pro

Software:

SIEBEL (CRM), LHS-Billing System for Telco Operators, Business Objects, Oracle 9i/10g (ERP, SFA, PRM, Incentive Compensation), MS Office 2000/2003/2007, MS BackOffice Suite, Crystal Reports, VISIO, UML, Use Case, WINCASH - POS, GIS (GE Smallworld), OpenSpan

Databases:

MS SQL server 7.0, MS Access 2000

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