Customer Service Sales

Hardik.A.Modi ************@*****.***

**th Aug, **90 897-***-**** / 816-***-****

***/*, ******* *****, **** Samir Medical, Cabin road, Bhayandar (E) - 401105

Executive Summary:-

I am a hard working individual willing to give my best towards company and its targets; to satisfy all the requirements and rules set down by company and adhere to give good quality work in given time period.

I have three years of experience in Mortgage Process.

Work experience in Website Maintenance for Vijay Sales & handling its accounts.

Employment Profile:-

1)BA Continuum (BOA) - Mortgage Process (31 August 2016 - Present)

Designation: Sr. Team Member (Quality Team)

Working for US Mortgage Process in quality team

Doing quality check on loans assigned.

Creating quality report on day to day bases.

Additional responsibilities,

oCross training new staff on process.

oAssigning daily loan report to team members.

2)First Source Solutions Limited - Mortgage Process (12 May 2014 – 26 August 2016)

Designation: Sr. Customer Service Associate (Mortgage Process Team)

Working for UK Mortgage Process.

Releasing the charge over property.

Doing security checks before releasing the charge over property.

Additional responsibilities,

oDoing quality checking for new trainee.

oHandling post recruitment processes – Training.

oMaintaining quality report for training member.

3)Vijay Sales Head Office – Backend Online process (11 November 2011 – 1 May 2013)

Designation: ECOM (Online Admin Executive)

Handling Vijay Sales Website & E-Bay Account for Vijay Sales.

Updating product catalogue on website.

Maintaining daily stock report.

Place customer orders in the CRM.

Provide customers with product and service information.

Educational Qualification:-

2011 T.Y.B.Com Passed from Mumbai University.

2008 HSC (Commerce) Passed from Mumbai Divisional Board.

2006 SSC Passed from Mumbai Divisional Board.

Soft Skills:-

Good communication skills.

Ability to plan, organize and prioritize work.

Quick Learner, Customer service Management, SLA Management.

Technical Skills:-

MS Office, Basic Excel tools & Good command over internet.

Hobbies:-

Playing cricket, internet surfing and listening soft songs.

Contact this candidate