Customer Service Administrative Assistant

Deborah Hill ***** Mellow Oaks Lane, Sugar Land, TX 77498

713-***-**** **********@*****.***

SENIOR CUSTOMER SERVICE PROFESSIONAL

Senior Customer Service Professional with a solid foundation on customer care and relations, with vast experience in the field. Strong interpersonal skills, with the ability to relate and empathize with clients from all walks of life. Proficient in MS Word, Power Point, Excel, and several programs. Highly motivated and driven to achieve set goals and targets. Ability to maintain a calm and composed manner when dealing with potentially adverse client situations. Administrative Assistant, Sugar Land, TX

Lone Star Extremities 2006 –

Present

Provided administrative and clerical support including mailing, scanning, faxing and copying to management.

Greeted visitors and determined to whom and when they could speak with specific individuals.

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.

Managed calendar for management staff.

Assisted in resolving any administrative issues.

Prepared and modified documents including correspondence, reports, drafts, memos and emails.

Scheduled and coordinated meetings, appointments and travel arrangements for management. Senior Massage Therapist

Lady of America Gym

2001 – 2006

Performed professional quality massage therapy for sport injuries, within scope of practice and licensing.

Assists in the cleanliness of the location (therapy rooms and common areas).

Utilized modalities in accordance with applicable law in Texas.

Designed specific sessions based on clients individual needs. Type to enter text

Assisted in the promotion of the health and wellness benefits to clients receiving massage therapy.

Created excellent member/guest experience through friendly and helpful attitude.

Completed Wellness Chart reporting accurately and efficiently. Travel Consultant

American Express Travel

1988 – 2000

• Liaison with clients to discuss and prepare their travel requirements.

• Advised clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.

• Prepared customized itineraries to suit the clients’ preferences and budget.

• Made and confirmed bookings, often via a computerized central reservation system.

• Issued tickets or relevant documents as required.

• Provided up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.

• Modified existing bookings to suit a change in clients’ circumstances.

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