Customer Service Human Resources

Melrose Mayne

• Kissimmee, Fl. ***** • 321-***-**** • ************@*****.*** • LinkedIn Profile

Target JOB TITLE: Human Resources Generalist/ Recruiter

CAREER SUMMARY

Business Professional with an understanding of what it takes to run an efficient business who can apply people strategies to help it succeed. Over 5 years’ experience in training and motivating employees. Possess business acumen, analytical, excellent management skills, and has a knack for performing quality work. Looking to utilize my skills, experience, and education to benefit a Human Resources department.

• Knowledge of Labor Laws • Excellent Verbal & Written Communications Skills

• Recruiting & Interviewing • HR Practices and Procedures

• Microsoft Office Suite • Employee Benefits Programs

• New Hire Orientation Processes • Knowledge of various HRIS systems

EDUCATION

Western Governors University Salt Lake City, Utah Graduated: 10/2016

Bachelor of Science in Human Resource Management

University College of the Caribbean Montego Bay, Jamaica W.I. Completed: 12/2005

Associate of Science in Business Administration

LICENSES & CERTIFICATIONS

COMPTIA Project Certified 10/2015

Substitute Teacher License 02/2014

RELATED WORK EXPERIENCE

Inland Revenue Department Montego Bay, Ja. W.I. 10/1990 - 06/2010

A government owned company with over 250 employees.

Customer Service Supervisor

Managed a wide range of customer service activities as well as supervised over eight employees. Oversaw private and complex activities with professionalism and confidentiality. As a supervisor, demonstrated strong leadership skills in training and supervising staff, with a focus on the delivery of superior customer service. Assisted and supported management in resolving employee conflicts, encouraging and facilitating teamwork, and conducting employee performance evaluations.

• Increased revenue by co-authoring and implementing policies and procedures for non-compliant customers to obtain

tax compliance certificates

• Improved productivity by introducing an employee incentive program to motivate staff

• Enhanced customer satisfaction by eliminating unnecessary and redundant processes

• Reduced errors and saved revenue by implementing a system to monitor motor vehicle and driver’s license

information entered by data entry staff

• Multiple direct employees promoted to higher positions due to developing their professional capabilities including

training and mentoring

ADDITIONAL WORK EXPERIENCE

Substitute Teacher - Osceola County School District (Kissimmee, FL) 02/2014 – Present

• Teach various courses and subjects, able to work well with students so they learn materials effectively.

Customer Service Associate - Lowes Homes Center (Poinciana, FL) 09/2010 - 04/2014

• Due to careful attention to detail, prevented customers from committing theft or switching packages for lower prices.

• Open up new credit cards accounts which have resulted in increased sales for the company.

• I consistently provided excellent customer service by going above and beyond expectation, this has led to repeated customers to the store for their purchases.

• I was awarded the best attendance employee and for being customer focus .

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