Healthcare Administrator

Timmi R. Kilgore

**** ***** **** ****** ************, PA 19138 267-***-**** ************@*****.***

Objectives

Offering over 15 years of experience in many capacities of healthcare, social services, administration, and management with formal training and education in healthcare administration, leadership and management. Efficient coordinator with ability to manage multiple tasks to completion. Able to handle interruptions, while remaining focused to ensure detailed accuracy and productivity. Able to motivate, encourage, delegate, communicate, and boost morale of staff and patients. Capable of maintaining quality customer service and communication in challenging situations with fellow employees, patients/clients, and stakeholders.

Education

Peirce College; Bachelors of Health Care Administration, June 2016

Peirce College; Master’s of Organizational Leadership & Management, anticipated Dec. 2017

Current Experience

Penn Medicine, Access Center, Philadelphia, PA September 2016-Present

Employee Involvement Team Lead:

Coordinated routine meetings to discuss ways to boost morale of employees. Created and implemented a program to recognize employees. Worked with software team to create a recognition data base. Managed and monitored projects of EIT members.

Penn Medicine, Access Center, Philadelphia, PA October 2015-Present

Patient Service Associate:

Utilizing EPIC to manage and coordinate patient’s medical appointments, scheduling with EPIC. Collects and processes demographic to create medical record. Verifies and processes insurance information, knowledgeable of third party insurance. Provides excellent customers service and communication with ability to meet the patient’s needs. Reviewing medical records and standardizing orders for patients and medical staff. Participated in the launching of pilot programs and processes. Answered and processed email requests for information and appointments.

Penn Medicine, Hospice Unit, Philadelphia, PA October 2008- October 2015

Certified Hospice Nursing Assistant:

Delivered responsive, compassionate care to patients and families, while communicating with and supporting medical team. Provided comprehensive assessments of each patient and their conditions by actively listening and paying close attention. Initiated and recorded vital signs, assisted with wound care, performed postmortem care. Managed activities of daily living.

Around the Clock Nursing Agency, Philadelphia, PA September 2006- September 2008

Certified Nursing Assistant:

Provided direct patient care, acting as an educational resource, emotional, and psychological support to patients and families in a home setting. Managed activities of daily living.

Accommodated by Philadelphia Corporation for the Ageing for chart accuracy, team collaboration, and consistent delivery of empathetic excellence of care with difficult situations and patient care.

Additional Experience

The Comprehensive Center for Fathers -Administrative Coordinator 2002-2006

Women’s House of Hugs - Manager 1999-2002

Skills

Leadership

Critical thinking

Medical terminology

Organization

Electronic Medical Record software

Microsoft office

Patient care, safety, & privacy

Cultural awareness and sensitivity

EPIC

Awards & Certifications

PCA outstanding patient care

HIPPA privacy & security education

National Health Services Executive Association Scholarship award

Penn Medicine service award

Peirce Academic achievement and excellence awards

References available upon request

Contact this candidate