Jinal Malvi

** ***** ********* ***, ********, CV* 7LY

Mobile Number: 0044-(0-787*-****** E-mail: aczy33@r.postjobfree.com

Driving License - Yes (Provisional) Work Permit - Hold Tier 2 Dependent

Visa

PROFILE

Decisive Marketer with ability to develop strategic Content Marketing,

Social Media, PR and Marketing Communications. I have a good understanding

of market trends and customer needs to develop effective social media

campaigns. A strong background in managing various social media platform

with understanding to reach and increase engagement with the targeted

audience. Proficient at handling multiple projects at a time, ensuring

brand messages are communicated and implemented with effective marketing

plans within company's standards.

Core Competencies include:

Social Media Marketing Customer/Client service Account Management

Promotional/Marketing Strategic Marketing Sales

Materials Plans Administrative

Digital Marketing Market Research

Public Relations and Events Brand Management Competitor Analysis

PROFESSIONAL EXPERIENCE

SITEL, Coventry, UK

Nov 2016 - Feb 2017

Customer Service Representative

Provided support, help and advice to customers using our online products or

services. Also, accountable for providing product details, answering

queries and taking orders.

. Successfully accomplished Waitrose campaign and training for SSE

campaign.

. Handled enquiries, issues and problems of customers in respectable

telephonic manner and minimum SLA.

. Ensured that a customer's queries and problems are brought to a

satisfactory conclusion.

. Completed all administrative tasks and updating records in CRM.

. Maximised every sales enquiry by doing cross selling of the company's

products.

Valmax HR Solutions, Birmingham, UK

Sep 2016 -

Nov 2016

Marketing/Recruitment Intern (3 Months Voluntary work)

Provided valuable marketing and administrative support to a dynamic team

and managing the day to day recruitment activities. Increased sales and

built professional relationships with clients to add further value to the

business.

. Developed content for marketing communications to increase brand

awareness.

. Understood client vacancies and utilised online tools to find great

candidates that fit our clients brief.

. Assisted in administration and registration of candidate record files

and person specification.

. Maintained the company's database of clients and candidates.

. Performed Telesales activities like generating leads, creating

opportunities, providing information and making appointments.

Fifth Quarter Infomedia Pvt Limited, Mumbai, India

June 2014 - Dec

2015

Executive Assistant, Marketing

Accountable for handling online social media, digital marketing, online

media sales and promotional activities. Aided CEO/Managing Director in

formulating marketing and social media strategies for digital promotions

and campaigns.

. Developed and managed online marketing campaigns for effectively

expanding audience and increasing awareness of brand.

. Developed and monitored benchmarks for determining impact of social media

platforms using social media analytics and KPIs ensuring company targets

are achieved.

. Created content, promotional activities and strategies designing

creatives, videos and business proposals for media coverage, stakeholders

and partners.

. Maintained and updated Content Management System (CMS) on timely basis.

. Handled various social media activity, digital PR and administrative

tasks.

. Assisted in building SEO campaigns with basic understanding of HTML, SEO

backlinks and Google analytics.

Eins Education Pvt Limited, Mumbai, India

Dec 2013 -

May 2014

Management Trainee, Marketing/Recruitment

Managed recruitment and admissions process of prospective students via

various types of marketing and PR activities, campus events, admissions

presentations, candidate file review.

. Developed strategic marketing sales plans and PR activities to encourage

enrolment to achieve set target.

. Built relationships with key Alumni, educators and student ambassadors to

support recruitment and events.

. Managed and coordinated with potential students via online and offline

communication channels.

. Conducted informative presentations to prospective candidates and

influencers.

. Organised and managed events to assist in recruitment and brand awareness

within target audience.

. Kept a record of student admission records in CRM and performed

administrative tasks.

ICE Hospitality Pvt Limited, Mumbai, India

March 2013 -

May 2013

Senior VP Alliance (Summer Internship Program)

Worked on continuous improvement, management and developing professional

relationship with internal and external customers in hospitality industry.

. Assisted in implementing various marketing, PR and sales strategies.

. Involved in promotion of new product line, launched at Indian Premier

League (Cricket).

. Worked within the local markets to promote the chain of restaurants to

corporate clients.

. Generated reports using SWOT and PESTEL analysis for retrospective

purpose.

. Liaised with various agencies for competitive pricing of marketing

materials for promotions.

. Successfully executed cross promotional strategies.

Next Education Pvt Limited, Mumbai, India

Feb 2011 - May 2011

Administrative Executive (4-month contract)

Responsible for daily administrative tasks, maintaining and inspecting

records.

. Liaising with colleagues, executives and stakeholders regarding

documentation and products.

. Processed sales order and raised purchase orders.

. Managed records of new and existing customer base in CRM and provided

quality customer service.

. Handled client's enquiries within SLA with minimal oversight.

. Experience in using written and telephonic communication to support

teams.

ACADEMIC QUALIFICATIONS

. Online Digital Marketing Course - Pursuing (2016)

. Certified Blogging and Content Marketing for Business - 1st Class (2016)

. Post Graduate Programme in Management (Specialised in Marketing), ICFAI

University - 1st Class. (2012 - 2014)

. Bachelors in Management Studies (Specialised in Marketing), Mumbai

University - 1st Class. (2007 - 2010)

SKILLS

. IT/ Computing: Proficient with MS Office (Word, Powerpoint and Excel)

and Adobe Photoshop (Beginner).

. Interpersonal Skills: Communication, Creative, Negotiation skills, Team

player, Analytical and Critical Thinker, Good listener, Confident,

Flexible attitude and Quick Learner.

ACHIEVEMENTS

. Received excellence certificate for leadership in College fest

(Konflux).

. Received first price in College fest (Konflux) and interclass dance

competition.

. Selected in top 35 out of 700 for IBS-Summer Internship Program.

. Swiss Economy-Pangea (International Club) - Won best Creativity award.

HOBBIES and INTERESTS

. Reading (Marketing - Strategies, Case Studies, Brands, Logos and

Advertising) Dancing, Cooking, Badminton.

REFERENCES

. Available on request.

Contact this candidate