KRISTI GRANT

210-***-****

aczy1x@r.postjobfree.com

Work History

Conduit Global San Antonio, Texas

Verizon Chat Customer Care

July 26,2016

Assist customers with billing questions and concerns about their account via chat

conversation. Inform customers of Verizon updates and current promotions. Correct

and or credit issues on the account as needed. Provide customers with the support

they need in a timely manner. Document any information the customer informs in

regards to the account. Make sure each account is secured and provide information to

authorized account owners or managers.

Best Western Ingram Park, San Antonio, Texas

Front Office Manager

Dec 01, 2015 - Jul 01, 2016

Staff and train all Front Desk Agents. Handle Guest concerns in a timely and professional

manner. Maintain all Brand Standards and prepare staff and property for quarterly inspection.

Order all needed supplies for each department. Prepare payroll and stay within budgeted hours

for each department. Assist General Manager with any needs for the growth of the hotel.

Baywood Inc Homewood Suites By Hilton, San Antonio, Texas

Lead Front Desk Agent

Jan 01, 2015 - Dec 01, 2015

Adhere to all policies and standards of Hotel Brand to ensure 100% customer satisfaction for

each guest. Follow all duties in the job description of a Front Desk Agent as well as assisting in

any areas of the hotel that may be in need.

Baywood Inc Homewood Suites By Hilton, Texas

Executive Houskeeper

Jul 22, 2013 - Jan 01, 2015

Ensure that the Housekeeping,Laundry,Kitchen and Maintence employees are completing tasks

assigned and equipped with items needed to ensure the hotel is in compliance to all standards and

all guest receive 100 % customer satisfaction. Consistently check that all workers stay within

budget and adhere to current schedule. Order and inventory all supplies. Contact and recruit

vendors for supplies. Ensure that the hotel is maintaining guest service scores and that all guest

complaints are handled efficiently and effectively.

iWorks Personell, SAN ANTONIO, Texas

Customer Service Represenative

Apr 23, 2013 - Jul 15, 2013

Process new work orders for clients and assign work to day laborers. Process invoices, cut, print

and distribute checks to workers,ensure that all billing paper work is processed correctly and

input data in the Carvin System.Perform Urinalysis collection, Criminal History Checks,

Interview and process new applications. Collect and assign equipment requested for individual

jobs.Recruit and transport workers to and from job sites.Open and close the shift and prepare

work order report station for the next business day.

Baywood Inc Best Western Ingram, San Antonio, Texas

Breakfast /Lobby/ Laundry Attendant

May 01, 2013 - Jul 01, 2013

Setup and prepare guest breakfast. Order all supplies needed for the breakfast area and

Reception. Attend to the needs of Lobby area and Reception guest.

Clean and prepare hotel laundry for Housekeeping staff.

Red Roof Inn, SAN ANTONIO, Texas

Front Desk/ Night Audit

Mar 05, 2013 - Apr 20, 2013

Greet all guests in a courteous and professional manner. Process guest payments and charges etc..

Balance all rebates and misc charges. Maximize occupancy rate depending on season and guest

request. systematically prepare documents, assemble financial statements for close of the day.

Ensured all transactions were accounted for and properly posted per shift.

Baywood Inc Home2 By Hilton/ Towne Place Suites, SAN ANTONIO, Texas

Assistant Manager Housekeeping/ Front Desk Agent

Aug 10, 2010 - Mar 16, 2013

Ensure that the Housekeeping,Laundry,Kitchen and Maintence employees are completing tasks

assigned and equipped with items needed to ensure the hotel is in compliance to all standards and

all guest receive 100 % customer satisfaction. Consistently check that all workers stay within

budget and adhere to current schedule. Order and inventory all supplies. Contact and recruit

vendors for supplies. Ensure that the hotel is maintaining guest service scores and that all guest

complaints are handled efficiently and effectively. Front Desk Agent in Off Season.

Bizzy Beez Childcare, SAN ANTONIO, Texas

Teacher/Cook/Driver

Jun 01, 2006 - Aug 15, 2008

Created and implemented developmentally-appropriate curriculum that addressed all learning

styles. Maintained daily records of children's individual activities, behavior, meals, naps.

Distributed quarterly educational assessments similar to report cards, to each parent. Infant,

Toddler, Pre-K, After-School age.

Made healthy well-balanced breakfasts,lunches and snacks for the children.

Picked up children from assigned schools and transported them to child care center or planned

after-school activity.

Billing Concepts, SAN ANTONIO, Texas

Customer Service Representative/ Trainer

Mar 01, 2004 - Jun 03, 2006

Facilitated information flow between customer service, account management operations, quality

assurance, training and payroll departments to guarantee call center objectives were met.

Properly directed inbound calls in phone queues to improve call flow. Assisted with the

development of the call centers operations, quality and training process. Provided cross training

to staff members. Worked with upper management to ensure appropriate changes were made.

Collected customer feedback and processed requests to meet satisfaction goals. Verizon,

Correctional Billing, TMobile, AT&T, ZPDI.

South Texas Blood and Tissue Center, SAN ANTONIO, Texas

Converter/ Componet Processor

Jun 01, 2003 - Feb 01, 2004

Inform prospective donors of procedures available. Matching donors to procedures depending on

blood type and demand. Set up donation sites and drives.

Process blood and test units. Cryo& Platelets. Label, create and seal test samples. Store and ship

processed units to correct location.

Taco Cabana, SAN ANTONIO, Texas

Shift Manager

Apr 01, 2002 - May 01, 2003

Resolved guest complaints promptly and professionally. Maintained sanitation, health and safety

standards in all work areas. Assisted management with monthly inventory control and weekly

stock ordering. Opened and closed out shifts for employees. Scheduled current staff depending

on store demands.

R&K Specialized Homes, SAN ANTONIO, Texas

Medical Service Coordinator

Apr 01, 2001 - Feb 01, 2002

Efficiently gathered information from families and social services agencies to create

development of treatment plans for residents. Documented all patients information including

service plans, treatment reports, progress notes. Collaborated closely with treatment team to

appropriately coordinate client care services. Taught clients anger management techniques,

relaxation skills, impulse control, social skills, emotional coping skills and functional living

skills. Ordered all medications for individual clients. Trained staff and residents how to properly

administer medication and steps to take if incident occurs. Transported Residents

Progressive Life of San Antonio, SAN ANTONIO, Texas

Residential Manager

Apr 01, 1999 - Feb 01, 2001

Managed and staffed a team of eight. Directed strategic goals to achieve individual health

standards for four non-ambulatory residents. Created schedules for all employees, processed

payroll, created house budget for residents. Ensured that all residents were properly cared for and

given prescribed medication and therapy exercises. Ensured all records and documents were up

to date and organized for State of Texas review. Also to include duties of Medical Coordinator.

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