Service Special Education
Resume:
Christine Delgado
Bronx, NY *0459
Email:************@*****.***
OBJECTIVE: To obtain a position in the managerial role in which my acquired educational knowledge and previous work experience will allow me to grow and complete the work required.
Education: 2001. Mercy College. BA Sociology. GPA 3.8 Cum Laude
EXPERIENCE:
1/2015-Present Interactive Therapy Group New York, NY
Service Coordinator Team Leader
Oversee the entire Service Coordination department. Oversee not only 28 Service Coordinators in 4 NYC boroughs, but a SC Supervisor who current supervises the Bronx Service Coordinators. Attend LEICC meetings, main contact person with the NYC regional offices. Attend DD council. Conduct interviews, hire and let go of employees. Work closely with the HR department in the paperwork that is needed for new employees. Very familiar with the NYEIS system, accept cases from NYEIS. Complete NYEIS data change forms. Worked on the Q/A of the agency for the Service Coordination department. Created the SC department and the growth of the department. Very familiar with the EI policy and procedures. Familiar with CLAIMS/enter claims software. Work closely with the billing department regarding F files and denial maintenance, along with the financial aspect of the department. Create forms for the service coordination department in which are complaint with the NYC EI policy and procedure manual.
12/2013-9/2014 Our Children First, Inc. Bronx, NY
Service Coordinator Supervisor
Supervised a total of 7 Service Coordinators and provide them intense training during their probation period (3 months). Assist with understanding the EI regulations and guidelines, including families’ entitlements under the EI program. Provide intense training for the new Service Coordinators in receiving a case, closing a case, transition options, billable and non-billable activities, shadowing on the first family visit, first initial IFSP meeting. Review cases for discharge. Attend DD council meetings on a monthly basis to listen and participate in the EI updates and Committee of Preschool Special Education updates. Familiarized with the NYEIS system. Accepting cases via NYEIS, assigning them to the Service Coordinators and completing the NYEIS data change form when needed. Always in constant communication with EI staff regarding case status.
04/2011-11/2013 Public Health Solutions-EISC Bronx Bronx, NY Deputy Borough Director
Supervised a total of 12 Service Coordinators and provide them intense training during the orientation process. Assist with understanding the EI regulations and guidelines, including families’ entitlements under the EI program. Provide the new Service Coordinators with intense training in receiving a case, closing a case, transition options, billable and non-billable activities, shadowing on the first family visit, Initial IFSP, and Six month IFSP. Review cases to be discharge and enter them as discharge in iclaims system. Attend DD Council meetings on a monthly basis to listen EI updates and Committee of Preschool Special Education updates as well as being a part of the Sub-Committee. Complete in-depth case reviews. Familiarized with the NYEIS system. Accepting cases on NYEIS, assigning them to the Service Coordinators, completing NYEIS data change forms. Always in constant communication with EI staff regarding case status. Currently, providing the staff with NYEIS training, including how to complete six month reviews, closing cases, cloning services, transition plans.
06/2006-03/2011 Public Health Solutions-EISC Bronx Bronx, NY
Service Coordinator/ Senior Service Coordinator
Met with families and explained the Early Intervention Program. Provided case management and assisted families with the EI process and services. Direct families to other programs such as Daycare services, head start programs, SSI. Conducted meetings with families and city officials from the Department of Health. Assisted with new Service Coordinator with learning the EI materials and regulations, as well as review case records for closing and audits. Review cases to be discharge and enter them as discharge in iclaims system. Attend DD Council meetings on a monthly basis to listen EI updates and Committee of Preschool Special Education updates as well as being a part of the Sub-Committee. Complete in-depth case reviews.
09/2003-06/2006 SCAN-NY New York, NY
Preventive Worker
Assisted families with ACS cases and provided case management skills. Provided family support, bi-weekly visits to homes. Assisted with any children being in imminent danger and risk of being removed from their homes and families. Conducted meetings with NYC ACS workers to preventive children from being removed
11/2001-04/2003 Sheltering Arms Children’s Services New York, NY
Caseworker
Assisted families, including foster care families with reunification and removal of children from imminent danger and at risk. Completed UCR meetings with NYC ACS workers. Appeared at court proceedings, weekly, bi-weekly, monthly follow-ups with foster care families, foster care children, and biological parents. Completed notes for each family on a daily basis.
Languages: Speak and write English and Spanish fluently
References: Furnished upon request
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