Customer Service Real Estate

Bertheen J. Plain

**** ********** **** #*. • Cordova, Tennessee 38016 • 901-***-**** • *************@*******.***

LETTER OF APPLICATION

I am writing to express interest for the position offered by your organization. Having 25+ years’ experience in the Real Estate Industry, customer service, and bookkeeping will quickly contribute to your company. My transferable skills have given me the opportunity to learn very quickly all job responsibilities. My experience and achievements should show your company that I work well as a team leader as well as working independently and am an excellent fit for the company.

Enthusiastic with a positive attitude, I appreciate the necessity for exceptional customer service skills to both internal and external customers. My background includes a wide variety of duties that are required for this position.

I have always been able to excel at any opportunity that comes my way. Working with all levels of people throughout my career, I have sharpened my client relation techniques to be an asset in any field that requires excellent interpersonal skills. I am accurate, detail-oriented, and dependable. I have the ability to handle multiple projects and problems with a high degree of professionalism. During my career, I have demonstrated strong skills in many areas that can benefit your organization. I look forward to the opportunity to further explain how I can provide quick benefits to your company.

Cordially,

Bertheen J. Plain

Bertheen J. Plain

2100 Stoneleigh Road #1. • Cordova, Tennessee 38016 • 901-***-**** • *************@*******.***

PROFESSIONAL OBJECTIVE

Order Specialist • Banking • Customer Service

A results-oriented professional, leveraging 25+ years’ experience in the Real Estate Industry. An extremely fast learner with the ability to provide a smooth running operation. Customer service-minded individual that is detail-oriented and passionate about her work performance. Exceptional interpersonal skills – works well with all levels of people. Excellent problem-solving skills – creative and resourceful in resolution. Strong office and software skills. Works well in a fast-paced environment. Both flexible and versatile, a well-rounded performer committed to continued excellence.

CORE COMPETENCIES

• Fast & Accurate

• A Strategic Thinker

• Problem Resolution • Organizational Skills

• Detail-oriented

• Crisis Management • Time Management

• Good Work Ethic

• High Integrity

PROFESSIONAL EXPERIENCE

TRI-STATE TITLE, LLC, ATTORNEY RON POE - GERMANTOWN, TENNESSEE 2016 - 2017

Pre-closing Assistant

• Primary focus was to read real estate contracts and ensure they were correct for closing.

• Entered sales information into computer.

• Ordered searches from title companies.

• Greeted clients in a professional manner.

• Answered phone, giving out general information such as closing dates and scheduled closing.

Key Accomplishments:

• Noted for being fast and accurate and for building professional relationships with clients.

• Upon hire date took a disorganized office and turned it into a smooth-running department.

TRI-STATE TITLE & ESCROW – Memphis, Tennessee 2006 - 2016

Order Specialist

• Responsible for opening files and title orders for approximately 15 to 20 Attorneys.

• Answered phone and greeted clients in a professional manner.

• Gave clients general information ; additional duties included typing, labels, bank deposits, filing, ordering supplies, signing for deliveries, opening mail and delivering to appropriate person, and invoicing.

• Entered real estate orders into computers.

• Checked files to ensure all checks and premiums were correct before sending to the Bookkeeping department.

• Tracked all invoices in computer to show files paid when files were returned from Closing Attorneys.

Key Accomplishments:

• Received numerous bonuses based upon performance.

• Told by Management that all work was fast and accurate and kudos for running a smooth operation.

Bertheen J. Plain – Page 2

STEWART TITLE OF TENNESSEE – Memphis, Tennessee 1985 – 2006

Order Specialist

• Opened files and prepared title orders for 60+ Closing Attorneys.

• Ensured all files got to the Attorney by needs assessment and closing date.

• Ensured all titles were in the computer and assigned to five different Abstractors and entered all new approval Attorneys into Aim for Windows.

• Additional duties included data entry, billing, answering a multi-line phone, customer service, emails, and faxing documents.

Key Accomplishments:

• Worked in Bookkeeping when they were absent from work.

• Took courses each year to meet legal and corporate requirements.

• Always received excellent evaluations; received raises and bonuses based upon performance.

• Received numerous letters from agents thanking me for going above and beyond expectations.

EDUCATION

SOUTHWEST TENNESSEE COMMUNITY COLLEGE – Memphis, Tennessee

Associates of Applied Science Degree• Outlook • Lexus Nexus

Early Childhood Education

GPA:3.0

COMPUTER SKILLS

WINDOWS • Microsoft Word • Excel • Internet Research

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