Customer Service Sales
Resume:
Christine Flora
Brandon, Florida *3510
Email address : ************@*****.***
Work Experience:
Collections Loss Mitigation Dept./H.R Recruiting Assistant/ Loss Mitigation-Short Sale-Deed in Lieu Closer and Processor Dept./ Loan Processor /Health Insurance Sales and Customer Service/ Auto Insurance Sales and Customer Service.
2016 – Current Esurance / Licensed Insurance Sales Advisor Tampa, Fl
Job Duties:
Calculates and provides auto insurance quotes to potential customers to complete sales action. Assists customer through coverage counseling to meet needs for quotes completed online and over the phone. Manage outbound calls and follow up with customers who have expressed interest in Esurance. Maintain training skills in sales and insurance products to consistently advise properly and exceed monthly metric sales goals.
HSBC Brandon, Fl 2006-2015
Present Short sale and Deed in Lieu Dept: Pro-Active Dept
Job Duties: Work pre assigned accounts daily in which customer is actively working on a short sale or has inquired on exit options, including DIL of Foreclosure. Work directly with real estate agents, title companies, Attorney’s and customer during the short sale process. Order Interior Broker Price opinion to determine amount needed for any possible offer’s. If short sale offer is made, would follow up to make sure all required documents are received before forwarding to a closer. If customer requested a DIL, would order evaluation of property and title from Attorney and forward to closer to follow up. Also take inbound calls from customers who can no longer afford their mortgage and/or not eligible for or unable to afford a temporary modification and discuss exit options available. Also trained any new hires that have come to work in the department. Have ranked in the top 5% - 10% of department goals on a monthly basis which include monthly bonuses and recognition. I have also received several employee of the month awards and peer recognitions.
Closer Short Sale and Deed in Lieu Dept
Job Duties: Completing Short Sale and Deed in Lieu’s. On the Short Sale file’s I would review all the documents and determine if the offer is beneficial to the company. If the offer is good I would follow up with the realtor and the title company to ensure that the Short Sale closed. On the Deed in Lieu’s I would review the title report to ensure that it is clear of any judgments or liens. If the title is clear, I would follow up with the home owner until they vacate the property and sign the documents.
Loss Mitigation
Job Duties: Contacting customers in our Consumer Lending portfolio who were anywhere from 1-120 days past due and negotiate appropriate resolutions. Worked pre assigned accounts daily and skip trace customers whose whereabouts were unknown.
Temporary work assignment as a Recruiter’s Assistant.
Job Duties included reviewing resumes for consideration of employment, contacted eligible candidates for a phone screen interview, scheduled managers for daily interviews, and processed all required steps once potential candidate was recommended for new hire, which included running all background checks. Conducted and participated in job fairs with HR Recruiting team. I also prepared a monthly PowerPoint presentation for the Department Manager of the recruiting dept which included the month’s previous numbers and goals that had to be met.
Mid Range and Loss Mitigation
Duties included contacting customers who were 60-90 days past due and 90 days past due – into pre foreclosure. Worked pre assigned accounts daily. Completed extensive skip tracing on customers whose whereabouts were unknown. Once contact made, all information updated to negotiate appropriate resolutions. Also developed and provided additional training to new hires as well as team members.
2006 Started career with HSBC in front end collections. Duties included contact customers who were 0-60 day’s delinquent on their mortgage and negotiate appropriate resolutions.
Senior Customer Service Rep/Sales
1997 - 2005 Progressive Insurance, Riverview, Florida
Took inbound calls from existing policy holders wishing to make changes to their auto policy, taking payments, addressing any disputes or complaints as well as compliments. I also received my 440 license to sell insurance in the state of Florida. I would quote/sell auto insurance rates as well as compare with other companies. Served as a backup team leader, duties included entering team member’s time in database, monitoring calls, helping team members with underwriting questions, and taking supervisor calls.
Education
Armwood High School, Seffner, Florida Graduated 1988/ GED
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