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Customer Service Representative

Irving, Texas, United States
April 21, 2017

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Ashley Batiste



To obtain an Entry-Level Position, grow within the company, and to gain more knowledge.


Everest College 2007-2010 - Associates

Lakeview Centennial High School, Garland, TX: Graduated: May 2006 – Earned: High school diploma


Amerisource Bergen( The Lash Group Pan Foundation) Present

Patient Case Coordinator

-Answered inbound calls to patients that had chronic ill diseases

-Assisted patients on getting funding for there medication so they would not have to pay for there out of pocket copayments.

-Intake coordination

-Sending referral resources

-Helping patients when it's time to renew there grant for the year.

- adding specific diagnoses and medication into patients chart.

-Assisted patients with adding a second grant if eligible.

Ivedco ( kabafusion Patient focused infusion therapy) March 2015

Administrative assistant (intake coordinator)

-answered and made inbound and outbound calls


-assisted others with there job duties.

-made sure all calls were routed to the correct pharmacist or intake coordinators

-Greeted patients and customers

-insurance verification including getting benefit details for referrals

-authorizations (insurance)

-Taking payments

- made sure all medical nursing invoices were completed and signed and dated correctly by the infusion nurse.

-faxed and scanning documents

-assigned documents to patients charts

-made sure pharmacist recieved all laboratory orders and all refill request and dr orders were recieved.

-made sure all referrals were received

-creating spreadsheets

-mailing out patients staments, opened all incoming mail

-Expert with CPR +

- Assisted with the Nurse coordinator with reviewing documentation such as reviewing patients charts, nursing notes, and invoices from other nursing facilities sorting, scanning and assigning all medical records into the patients charts using CPR +

First Choice Emergency Room (Billing department) October 2014-January 2015 contract position

- Billing/Patient accounts

- Setting up payment plans/discounts

- Taking payments

- Medical records

- Verifying insurance (EOB, COB, Deductibles and coinsurance)

- Faxing and scanning medical and billing records

- medical Terminology

- listening to patients needs and concerns/finding resolution

- Inbound and Outbound

- Collecting on delinquent accounts

- Creating PAR (Patient account reviews) For supervisor call if needed

- Familiar with claims and processing claims

- Sending over corrected claims

- Working PPI report (patient pending information)

- ICD-9 coding

- Centricity

CPA [Credit Protection Association] - Jan 2014 – June 2014

Collected on delinquent accounts

Inbound and outbound 80/90 calls a day on an automatic dialer

Data entry

Took payments and post dates

Report to Credit Bureau

Filing Disputes

Superior Health Plan [Centene] - Sep 2013 - Jan-2014

Data entry

10 key

MS Office: Excel, Word

Verified commercial insurance companies and patient accounts

Billing and claims

CHIP, Medicaid and Medicare

Inbound and Outbound calls regarding patients information

Medco Health Solutions Coverage – Review Representative – Nov 2011 - Feb-2013

Assisted with prior authorizations

Worked as a Customer Service Representative

Made outbound and took inbound calls from doctors' offices;

Spoke with physicians/representatives regarding patient and insurance information

Performed coverage reviews and drug coverage/pricing inquiries

Handled billing and took payments; familiar with claims

Assisted patients with refills, transfers, orders and medication questions

Verified patient insurance (Medicare, Primary, Secondary) Opened and completed cases

Metro PCS - Call-Center Customer Service Representative - Oct 2009 - Feb 2010

Answered questions regarding billing inquiries

Collected on accounts

Established rapport with customers

Tracked orders for shipping and receiving

Took payments and Retained customers during escalated issues

Answered inbound calls and sold products to create a better customerexperience


Microsoft Office: Word, Excel, PowerPoint, Outlook, Communication Graphic Design, Soft Accounting,

Basic Office Skills, Keyboarding, Customer Service Communication Skills

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