To obtain an Entry-Level Position, grow within the company, and to gain more knowledge.
Everest College 2007-2010 - Associates
Lakeview Centennial High School, Garland, TX: Graduated: May 2006 – Earned: High school diploma
Amerisource Bergen( The Lash Group Pan Foundation) Present
Patient Case Coordinator
-Answered inbound calls to patients that had chronic ill diseases
-Assisted patients on getting funding for there medication so they would not have to pay for there out of pocket copayments.
-Sending referral resources
-Helping patients when it's time to renew there grant for the year.
- adding specific diagnoses and medication into patients chart.
-Assisted patients with adding a second grant if eligible.
Ivedco ( kabafusion Patient focused infusion therapy) March 2015
Administrative assistant (intake coordinator)
-answered and made inbound and outbound calls
-assisted others with there job duties.
-made sure all calls were routed to the correct pharmacist or intake coordinators
-Greeted patients and customers
-insurance verification including getting benefit details for referrals
- made sure all medical nursing invoices were completed and signed and dated correctly by the infusion nurse.
-faxed and scanning documents
-assigned documents to patients charts
-made sure pharmacist recieved all laboratory orders and all refill request and dr orders were recieved.
-made sure all referrals were received
-mailing out patients staments, opened all incoming mail
-Expert with CPR +
- Assisted with the Nurse coordinator with reviewing documentation such as reviewing patients charts, nursing notes, and invoices from other nursing facilities sorting, scanning and assigning all medical records into the patients charts using CPR +
First Choice Emergency Room (Billing department) October 2014-January 2015 contract position
- Billing/Patient accounts
- Setting up payment plans/discounts
- Taking payments
- Medical records
- Verifying insurance (EOB, COB, Deductibles and coinsurance)
- Faxing and scanning medical and billing records
- medical Terminology
- listening to patients needs and concerns/finding resolution
- Inbound and Outbound
- Collecting on delinquent accounts
- Creating PAR (Patient account reviews) For supervisor call if needed
- Familiar with claims and processing claims
- Sending over corrected claims
- Working PPI report (patient pending information)
- ICD-9 coding
CPA [Credit Protection Association] - Jan 2014 – June 2014
Collected on delinquent accounts
Inbound and outbound 80/90 calls a day on an automatic dialer
Took payments and post dates
Report to Credit Bureau
Superior Health Plan [Centene] - Sep 2013 - Jan-2014
MS Office: Excel, Word
Verified commercial insurance companies and patient accounts
Billing and claims
CHIP, Medicaid and Medicare
Inbound and Outbound calls regarding patients information
Medco Health Solutions Coverage – Review Representative – Nov 2011 - Feb-2013
Assisted with prior authorizations
Worked as a Customer Service Representative
Made outbound and took inbound calls from doctors' offices;
Spoke with physicians/representatives regarding patient and insurance information
Performed coverage reviews and drug coverage/pricing inquiries
Handled billing and took payments; familiar with claims
Assisted patients with refills, transfers, orders and medication questions
Verified patient insurance (Medicare, Primary, Secondary) Opened and completed cases
Metro PCS - Call-Center Customer Service Representative - Oct 2009 - Feb 2010
Answered questions regarding billing inquiries
Collected on accounts
Established rapport with customers
Tracked orders for shipping and receiving
Took payments and Retained customers during escalated issues
Answered inbound calls and sold products to create a better customerexperience
Microsoft Office: Word, Excel, PowerPoint, Outlook, Communication Graphic Design, Soft Accounting,
Basic Office Skills, Keyboarding, Customer Service Communication Skills
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