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UPK Instructional Developer

Atlanta, Georgia, United States
April 24, 2017

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Elaine Little



Extensive functional business process experience with PeopleSoft, Oracle, SAP & Siebel

9+ Years UPK SCORM compliant, design & create eLearning simulations, written with real client scenarios

10+ Years functional & technical document writer - concise Software terminology & best practice methods

10+ Years MS Office Suite Expert Level - Access, Excel, Word, PowerPoint, Outlook, SharePoint & WebEx

Work with Management, SMEs & Business Analysts to gather information & assess training needs

Support ERP implementations, perform gap analysis, identify & mitigate risks to promote process adoption


3 + Years SAP NetWeaver, MDC, GOM, TWT, Cargo & Shipping, Finance (FICO), SCM, PM, Order to Cash, PL, Supplier Relationship Management, Purchase to Pay, Warehouse, Time & Labor

3 + Years Oracle CRM, HR, R2R, P2P, D2B, I2C, AP, AR, FA, GL, CM, PO, iPro, iExpenses & Queries

6+ Years PeopleSoft HRMS, FSCM, SCM, CRM - Full life cycle across Financials, Supply Chain, Customer Order Mgmt, Inventory & Fulfillment Mgmt, Purchasing, Procurement, Project Costing, Contracts, Enterprise Learning Mgmt, Dash Boards, Workflow, Business Planning & Fusion, Benefits, Time & Labor, Budgeting, eProfile, Absence Mgmt, Workforce Admin, ELM, ePerformance, ESS & MSS

Create Documentation – training, testing, systems, operational, assessments, exercises, job aids, quick reference, methods & procedures – Instructor Led (ILT), Train the Trainer (TTT) & Computer Based (CBT)


PeopleSoft 9.2 UPK Developer

State of GA SAO Atlanta, GA 6/2016 to 11/2016

Work with developers on UPK 12.1.0- 12.1.3 functionality, best practices, library, standards & style guides

PeopleSoft 9.2 HRMS SCORM compliant - Position Management, Benefits, Job Management, Time & Labor, Budgeting (Commitment ACC), eProfile, Absence Mgmt, Workforce Admin, ELM, ePerformance, ESS & MSS

Troubleshoot UPK 12.1 installation & advise DBA on UPK administration best practices

Business Process Instructional Designer

Coca-Cola Headquarters Atlanta, GA 2/2016 to 5/2016

Change Management with tight deadlines for 3 Informatica projects Materials, Customer & MJR3

Captured end to end processes of data to OneWorld - Fundamentals, GS1 Standards, Workflow Tasks, Approvals, Hierarchies, Packaging, Dimensions, Ecommerce, Attachments, Assortments & Issues

Organized & created 16 training manuals by task then recreated by role for 1000s of end users

Mapped & documented new processes for Sales, Master Data Specialist & Offshore Capgemini teams

Converted technical requirements into a 40 page reference guide for nontechnical end users

PeopleSoft 9.2 UPK Developer & Business Process Consultant

First Data – 1 month contract Atlanta, GA 12/2015 to 01/2016

Created UPK 12.1 topics & job aids SCORM compliant for PeopleSoft HR 9.2 & Taleo for January golive

Resolved technical UPK player issues, provided UPK fundamentals & administration training

Praised for advanced writing skills & ability to create UPK simulations/topics with minimal guidance

Oracle 12.2.4 Offshore UPK Developer Manager / UPK Administrator

SunEdison Electric St Louis, MI 6/2015 to 10/2015

UPK 12.1 pro & Knowledge Center repaired technical issues, maintained library & migrated topics

Change Management team for SAP & Oracle EBS 12.2.4 - Report to Record (R2R), Procure to Pay (P2P), Design to Build (D2B) & Invoice to Cash (I2C) AP, AR, FA, GL, CM, PO, iPro & iExpenses

Managed & supported offshore team to create 250 UPK Oracle SCORM compliant topics/simulations

Found & used test scripts in ALM to ensure correct processes were followed for documentation

SAP 7.30 UPK Developer & Business Process Consultant

ExxonMobil Chemical Gas & Oil Houston, TX 1/2015 to 5/2015

Change Management GEMS II team SAP 7.30, NetWeaver, MDC, GOM, TWT, Cargo & Shipping

Interpreted business needs for process, critiqued documents & improved overall training experience

Designed & created UPK 11.1 SCORM compliant topics for See It!, Try It!, Know It?, Do It! & Print

Tested scripts to ensure new functionality & business processes incorporated into UPK simulations

Updated PowerPoint & moved to Articulate to assist with training & assessing end users

SAP 7.30 UPK Developer Consultant

Lyondellbasell 1 month contract Houston, TX 11/2014 to 12/2014

Change Management team - developed a strategic approach for updating UPK training process

Engaged with management to define training needs & gaps -evaluated & reported on past training

Designed documents for comprehensive testing & training plan based on organizational needs

Created requirements on how to approach software upgrades & training to support environments

Wrote an Executive Summary & Business Proposal for the suggested UPK training program

PeopleSoft 9.2 Lead UPK Developer & Trainer Consultant

Hartford HealthCare Hartford, CT 8/2014 to 11/2014

On Change Management team for PeopleSoft 9.2 upgrade AR, BI, GL, nVision, Queries & Reports

Produced GL UPK 12 topics, PowerPoints, guides, work concepts, exercises, job aids & assessments

Critiqued Billing & Accounts Receivable UPK topics & organized on SharePoint

Scheduled, prepped training room computers & conducted training classes

Commended for my interactions with the client & training process methodology

PeopleSoft 9.2 UPK Developer, Trainer & Business Process Consultant

Maersk Line Limited Shipping Norfolk, VA 2/2014 to 5/2014

PeopleSoft upgraded 8.4 to 9.2 AP, AR, BI, GL, PO, Project Costing, Contracts, Queries & Reports

Assessed end user learning gaps with Business Analyst to formulate a list of needed training topics

Reviewed test script to create PowerPoints, UPK topics, cheat sheets, job aids & assessments

Planned, scheduled & delivered 20 training classes with up to 18 employees per class

SAP 7.10 UPK Developer & Business Process Consultant

ExxonMobil Chemical Gas & Oil Houston, TX 1/2013 to 11/2013

Change Management GEMS TA SAP 7.10 – Finance, SCM, Plant Maintenance, Order to Cash, Purchase to Pay, Supplier Relationship Management, Plant Logistics, Warehouse, Time & Labor

Tested transactions before developing documents for processes - used to improve overall experience

Created & critiqued UPK 11.1 SCORM compliant topics for See It!, Try It!, Know It?, Do It! & Print

SAP UPK Administrator Consultant

Coca-Cola – Coke One Bottler Atlanta, GA 10/2012 to 1/2013

Successfully resolved functional & technical issues to migrate UPK 3.6 to install 11.1

Performed investigation & documented Windows 2003 server, SQL,IIS database, Citrix SSO for UPK

Transferred & updated SAP ODARC files, Roles, Localization, Tracker history & customized templates

Wrote quick reference guides to assist with UPK WebEx classes & training new UPK developers

Lead UPK Developer & Business Process Consultant

McNichols Metal CO. Tampa, FL 6/2012 to 10/2012

ERP Upgrade for Siebel CRM, JDE E1, Big Machines & CTI - documented functional processes

Documented 100 UPK 11.1 pro topics after testing Dashboards, Call Center, Contacts, Leads, Quotes, Proposals, Orders & Credit Memos areas

Golive used ADDIE model for testing, training materials, UPK topics, player & linking to SharePoint

Trained new Training Coordinator – fundamentals of UPK developer & SharePoint publishing

Assisted the Network admins by answering questions & concerns about UPK server Instructional

PeopleSoft 9.0 & Oracle 12.1 UPK Developer / UPK Administrator Consultant

Florens Containers & Shipping San Francisco, CA 11/2008 to 6/2012

Documented PeopleSoft 9.0 & Oracle 11i - 12.1 processes & calculations – HR, CRM, Business Planning, Billing, Fleet Manager, EPM, Contracts, Cargo, Shipping, Inventory, Fusion, Queries, Reports & KPIs

Sales & Operations Planning, Order Fulfillment, Procurement & Materials Mgmt

Tested & captured 100’s of transactions – published, migrated to multiple servers & linked to help

UPK Administrator – created library, maintained, upgraded UPK 2.75 to 3.62 & ODARC backups

Created SharePoint Knowledge Center pages with individual links of UPK simulations & documents

Used HTML - created multilevel UPK Website which was later migrated to SharePoint

PeopleSoft 9.0 Lead UPK Developer Consultant

Lee County School Academic Fort Myers, FL 6/08 to 11/08

Worked with Oracle team on PeopleSoft Upgrade 9.0 for ePro, Workflow & Inventory

Engaged with Directors to determine the needs of the management & staff

Assessed & mapped security roles to successfully match curriculum path for staff

Participated as needed in test script development & execution

Planned, developed & tested processes to ensure validity of UPK user training & documentation

Authored role based ePro, Workflow & Inventory - ILT, WebEx & self-paced

PeopleSoft 8.9 Business Analyst,Trainer & UPK Developer Consultant

UHS-Pruitt Healthcare Norcross, GA 5/07 to 3/08

Upgrade PeopleSoft 8.9 – OTC –Order to Cash, Purchasing, Inventory, Billing, AP & AR

Fit GAP drove process & functional design activities – created requirements & use cases

Managed Data Entry employees – manual migration of Inventory description, costs & prices

Liaison provided functional guidance to Legal, CIO, VPs, directors, technical team & end users

Developed intricate Visio maps of business processes to assure project met policies

PeopleSoft tester, UPK developer & trainer- 5 modules, queries & entire technical batch process

Participated in defining job responsibilities & security access for new user processes

Inventory tables - responsible for data analysis using SQL for manual migration & cleansing of data


Bachelors of Science Degree University of Georgia

Associate Degree Gwinnett Technical College

Honors ~ Microsoft Office Applications- MOUS Certified Master, Computer A+ Certified

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