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Manager Customer Service

Location:
Amityville, New York, 11701, United States
Salary:
49.500
Posted:
April 21, 2017

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Carolle Augustin

** ***** *****

Amityville, NY *1701

631-***-****

WORK EXPERIENCE:

Case Manager

Family Service League Brentwood Homeless Shelter

Brentwood, NY March 2016 to Present

Assist homeless families in securing permanent housing. Responsible for intake and discharge. Manage a caseload of at least twenty families and Network with DSS/DOL. Also assist with mental referrals.

Case Manager

Long Island Empowerment Network – Homeless Shelter

Brentwood, NY May 2013 to 2016

Assist homeless families in securing permanent housing. Responsible for intake and discharge .Manage a caseload of at least fifteen families and Network with DSS/DOL. Also assist with mental referrals.

Case Examiner

Department of Social Services

Hauppauge, NY November 2012 to April 2013

Reviewing Client Applications to see if they qualified for the Heap Program and examined the case and verified the information they had provided.

Office Manager

Cross Roads Power Equipment, Inc,

Amityville, NY April 2002 to December 2012

Managed the day-to -day operations and customer service and satisfaction quotient; Assisted customers in an effort to create a positive purchasing experience. Maintained appropriate and sufficient supply and inventory levels; Performed accounts payable services to ensure that all financial obligations were met in timely manner; and executed other duties and responsibilities as required and necessary for the office

Supervisor

Administration for Children's Services, Office of Child Support Enforcement

Queens, NY June 2000 to April 2002

Prepared work schedules for subordinate staff to ensure efficient completion of unit work; managed subordinate activities to guide the unit in achieving milestone expectations and meeting program objectives ;Promptly reviewed staff output for accuracy and proper recommendations cases for court; Maintained control of staff

Attendance records for adherence to time and leave regulations; Evaluated job performance of subordinate staff to maintain the highest level of employee.

Case Worker

Administration for Children's Services, Office of Child Support Enforcement

Queens, NY October 1990 to June 2000

Researched to secure accurate contact information on non-custodial parent; verified case information to determine whether court intervention was necessary; Interviewed clients in an effort to maintain up-to-date case information; and Maintained professional contact with clients to assist in the enforcement of court orders for benefit of the child(ren) involved.

Medical Records Coordinator

Kings County Hospital Center

Brooklyn NY May 1989 to October 1990

Maintained Departmental records; assisted medical staff with location and securing patients charts; Performed medical coding from patient charts for billing purposes; and Executed other duties as necessary and required medical staff.

EDUCATION:

Liberty University

Criminal Justice And Human Counseling TBA

The College Of New Rochelle 1987-1990

New Rochelle, NY

Bachelors of Liberal arts and Science



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