Carl Dupree Faulkner
aczxcm@r.postjobfree.com
Professional Summary
I am tenacious in my pursuit of opportunities which allow me to take personal responsibility and give me the decision-making authority to solve problems and successfully complete projects. The diversity of my work and life experiences thus far have given me a unique set of skills, and I look forward to adding even more skills with each new opportunity. Specialized support requires constant reeducation to perform as a “super user”. Transitioning into the analyst role has given me a new insight on corporate strategy and global operations. Engineering has honed my logic and ability to provide detailed resolution. When I was promoted to Manager, I adapted to the position of both leading others to their highest potential and meeting the expectations of my supervisors. My extensive time as a Service Tech expanded my abilities in the areas of understanding and utilizing ever-changing technology and customer service skills. As a Sales Engineer, I learned successful sales techniques, finance skills and developed my ability to lead work groups. My time as an EMT taught me valuable oral communication skills and how to quickly assess a difficult situation and take the best course of action. For me, personal fulfillment involves growth, learning and helping others. My goal is to continue seeking opportunities that enhance all three.
EXPERIENCE
Sr Sourcing Specialist 2016- 9/23/16
AT&T- Memphis, Tennessee
Interpret and analyze terms and conditions of contractual obligations
Negotiate contract modifications, follow-up quotations, revisions, terms and conditions with vendors
Review and administer long-term and/or blanket purchase contracts
Specialist-Network Support** 2015- 2016
AT&T- Memphis, Tennessee
Fraud escalations
Large Event Assistance escalations
Bandwidth Evaluation escalations
Mgr Tech Support Analysis Ntwk 2014- 2015
AT&T- Memphis, Tennessee
On-site Technical Support for The 87th Annual Academy Awards
Out of the Office of the President escalations
Transport SPOC (GPON / Gigapower)
Mgr Osp Plng & Engrg Design (RAO Analyst)- C&E 2013- 2014
AT&T- Sacramento, California
Conduct job costing and monitor expenditures
Interface with customers and other internal groups to ensure service intervals
Capacity Planning & Management
Develop Strategic Perspective
External Resource Management
Contribute to AT&T Technology by supporting existing technical initiatives and/or developing new initiatives to achieve milestone project completion
Coach and train other designers
Manager Network Services- Uverse Support (Emerging Networks)-CIM 2012- 2013
AT&T- Santa Cruz, California
Relieve for Area Manager
Lead large diverse technical team that provide services for 33 central office
Oversee specialized groups (Air Pressure and Special Services)
Fleet, iPad, and Safety S.M.E.
Mentor and train peer managers (union negotiations, disciplinary actions, technician training, reorganization)
Logistics Manager- Supply Chain 2011- 2012
AT&T Mobility- Memphis, Tennessee
Provide direct supervision to large teams of unionized employees and third party contractors
Select, develop, and evaluate personnel
Distribution, Inventory, Transportation, and Warehouse management
Procurement optimization
Red Prairie intermediate
Manager Network Services- CIM 2008- 2011
AT&T- Kansas City, Missouri
Lead large teams of unionized technical employees who engage in installation and maintenance, provisioning, dispatch, and testing activities at customer sites
Conduct safety and quality inspections
Review employee performance and provide feedback and coaching
Administer discipline, up to and including long term suspensions or terminations
Identify and remove roadblocks in 24 / 7 environment
Service Technician- CIM 2000- 2008
Belllsouth/AT&T- Memphis, Tennessee
Internal / external customer care
Install, rearrange, and troubleshoot telephone plant and associated equipment
Splice and test non-pressurized cables in aerial, buried, and underground environments
Sales Engineer 1998- 2000
Parker & Sons- Phoenix, Arizona
Bid, design, build, and install commercial / residential HVAC and water systems
Dispatch coordinator
Accounts payable/receivable and collections
Manage installation and maintenance crews, supply chain, and vendor accounts
$150,000 plus in sales annually
Emergency Medical Technician 1996- 1998
Rural Metro- Memphis, Tennessee
Provide emergency medical treatment to patients
Responsible for fleet and supply inventory
EDUCATION
Dyersburg State Community College
E.M.T. License, Emergency Medicine 1996
CERTIFICATION
PITOT Certification 2015
LEAN Certification 2014
Big Data Analytics 2014
ESM Certification 2013
AT&T Six Sigma Green Belt 2009
HONORS & AWARDS
2015 President’s Volunteer Service Award winner.
Star Performance team honoree for FACT Escalation Managers 2015
VP commendation for OOP Support Texas 2015
AT&T Volunteerism - 50 Hours of Service (2015)
AVP commendation for OOP Support Texas 2015
“Delivering in the Clutch” award for Large Event Support Georgia 2015
“UDat&tE Connecting hearts with the world's most attractive network” 2015
Spirit of Service Award for Dedication and Leadership of DWM Hierarchy Rebuild 2014
NetOps Star Performance for Execute the Network Transformation Plan 2014
AT&T Star Performer for Extraordinary Leadership 2012
Winner of "Just Ask" network "Most Sold Referrals Overall" award 2007
Winner of Bellsouth's "Chairman's Meritorious Award" in recognition of Exceptional Initiative, Judgment, and Resourcefulness in the Service of Fellow Citizens 2003
Nominated for Bellsouth's Vail Award 2003
Awarded “Carl Faulkner Appreciation Day” by the Memphis City Council 10-7-2003
AFFILIATION
2000 – Present
Southeast Disaster First Strike Team 2015
Oasis Aspire Mentor 2015
Oasis Aspire Scholarship Judge 2015
TIP APT Innovator 2015
Oasis Aspire Mentor 2014
March of Dimes chairman of campaign 2013
Make A Wish chairman of campaigns that granted three wishes 2005-2008
Special Kids and Families chairman of campaigns 2005-2008
United Way chairman of campaigns 2004-2013
APCA ERG (AT&T) member supporting a diverse culture
OASIS ERG (AT&T) member supporting a diverse culture
oxyGEN ERG (AT&T) member supporting a diverse culture
Active member of Telecom Pioneers (personally signed over 50 new members)
Member of United Way Year Round committee