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Manager Service

Munford, Tennessee, 38058, United States
April 21, 2017

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Carl Dupree Faulkner

** **** **, *******, ** ****8


Professional Summary

I am tenacious in my pursuit of opportunities which allow me to take personal responsibility and give me the decision-making authority to solve problems and successfully complete projects. The diversity of my work and life experiences thus far have given me a unique set of skills, and I look forward to adding even more skills with each new opportunity. Specialized support requires constant reeducation to perform as a “super user”. Transitioning into the analyst role has given me a new insight on corporate strategy and global operations. Engineering has honed my logic and ability to provide detailed resolution. When I was promoted to Manager, I adapted to the position of both leading others to their highest potential and meeting the expectations of my supervisors. My extensive time as a Service Tech expanded my abilities in the areas of understanding and utilizing ever-changing technology and customer service skills. As a Sales Engineer, I learned successful sales techniques, finance skills and developed my ability to lead work groups. My time as an EMT taught me valuable oral communication skills and how to quickly assess a difficult situation and take the best course of action. For me, personal fulfillment involves growth, learning and helping others. My goal is to continue seeking opportunities that enhance all three.


Sr Sourcing Specialist 2016- 9/23/16

AT&T- Memphis, Tennessee

Interpret and analyze terms and conditions of contractual obligations

Negotiate contract modifications, follow-up quotations, revisions, terms and conditions with vendors

Review and administer long-term and/or blanket purchase contracts

Specialist-Network Support** 2015- 2016

AT&T- Memphis, Tennessee

Fraud escalations

Large Event Assistance escalations

Bandwidth Evaluation escalations

Mgr Tech Support Analysis Ntwk 2014- 2015

AT&T- Memphis, Tennessee

On-site Technical Support for The 87th Annual Academy Awards

Out of the Office of the President escalations

Transport SPOC (GPON / Gigapower)

Mgr Osp Plng & Engrg Design (RAO Analyst)- C&E 2013- 2014

AT&T- Sacramento, California

Conduct job costing and monitor expenditures

Interface with customers and other internal groups to ensure service intervals

Capacity Planning & Management

Develop Strategic Perspective

External Resource Management

Contribute to AT&T Technology by supporting existing technical initiatives and/or developing new initiatives to achieve milestone project completion

Coach and train other designers

Manager Network Services- Uverse Support (Emerging Networks)-CIM 2012- 2013

AT&T- Santa Cruz, California

Relieve for Area Manager

Lead large diverse technical team that provide services for 33 central office

Oversee specialized groups (Air Pressure and Special Services)

Fleet, iPad, and Safety S.M.E.

Mentor and train peer managers (union negotiations, disciplinary actions, technician training, reorganization)

Logistics Manager- Supply Chain 2011- 2012

AT&T Mobility- Memphis, Tennessee

Provide direct supervision to large teams of unionized employees and third party contractors

Select, develop, and evaluate personnel

Distribution, Inventory, Transportation, and Warehouse management

Procurement optimization

Red Prairie intermediate

Manager Network Services- CIM 2008- 2011

AT&T- Kansas City, Missouri

Lead large teams of unionized technical employees who engage in installation and maintenance, provisioning, dispatch, and testing activities at customer sites

Conduct safety and quality inspections

Review employee performance and provide feedback and coaching

Administer discipline, up to and including long term suspensions or terminations

Identify and remove roadblocks in 24 / 7 environment

Service Technician- CIM 2000- 2008

Belllsouth/AT&T- Memphis, Tennessee

Internal / external customer care

Install, rearrange, and troubleshoot telephone plant and associated equipment

Splice and test non-pressurized cables in aerial, buried, and underground environments

Sales Engineer 1998- 2000

Parker & Sons- Phoenix, Arizona

Bid, design, build, and install commercial / residential HVAC and water systems

Dispatch coordinator

Accounts payable/receivable and collections

Manage installation and maintenance crews, supply chain, and vendor accounts

$150,000 plus in sales annually

Emergency Medical Technician 1996- 1998

Rural Metro- Memphis, Tennessee

Provide emergency medical treatment to patients

Responsible for fleet and supply inventory


Dyersburg State Community College

E.M.T. License, Emergency Medicine 1996


PITOT Certification 2015

LEAN Certification 2014

Big Data Analytics 2014

ESM Certification 2013

AT&T Six Sigma Green Belt 2009


2015 President’s Volunteer Service Award winner.

Star Performance team honoree for FACT Escalation Managers 2015

VP commendation for OOP Support Texas 2015

AT&T Volunteerism - 50 Hours of Service (2015)

AVP commendation for OOP Support Texas 2015

“Delivering in the Clutch” award for Large Event Support Georgia 2015

“UDat&tE Connecting hearts with the world's most attractive network” 2015

Spirit of Service Award for Dedication and Leadership of DWM Hierarchy Rebuild 2014

NetOps Star Performance for Execute the Network Transformation Plan 2014

AT&T Star Performer for Extraordinary Leadership 2012

Winner of "Just Ask" network "Most Sold Referrals Overall" award 2007

Winner of Bellsouth's "Chairman's Meritorious Award" in recognition of Exceptional Initiative, Judgment, and Resourcefulness in the Service of Fellow Citizens 2003

Nominated for Bellsouth's Vail Award 2003

Awarded “Carl Faulkner Appreciation Day” by the Memphis City Council 10-7-2003


2000 – Present

Southeast Disaster First Strike Team 2015

Oasis Aspire Mentor 2015

Oasis Aspire Scholarship Judge 2015

TIP APT Innovator 2015

Oasis Aspire Mentor 2014

March of Dimes chairman of campaign 2013

Make A Wish chairman of campaigns that granted three wishes 2005-2008

Special Kids and Families chairman of campaigns 2005-2008

United Way chairman of campaigns 2004-2013

APCA ERG (AT&T) member supporting a diverse culture

OASIS ERG (AT&T) member supporting a diverse culture

oxyGEN ERG (AT&T) member supporting a diverse culture

Active member of Telecom Pioneers (personally signed over 50 new members)

Member of United Way Year Round committee

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