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Technical Writer Supply Chain

Woodbury, Connecticut, 06798, United States
April 21, 2017

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Charles Carswell Monroe, CT *****, Tel: 203-***-****


Charles Carswell


Developer, technical writer, graphics (print-bound and on-line formats), business analyst and technical liaison in the manufacturing, financial, telecommunications, insurance and supply chain. Documentation areas of concentration include Change Management, IT Systems, IT Security, Sarbanes-Oxley and CoBiT. Relevant past experience includes Disaster Recovery development at OdysseyRe Insurance Company, Stamford, Connecticut. EDUCATION:

University College of New York at Buffalo, New York DEGREE: Bachelor Science in Information Systems Management/Computer Science SAMPLES PROFESSIONAL EXPERIENCE:

September 2015 – Present

March 2015 – September 2015

OdysseyRe Insurance Co.

Stamford, Connecticut

Technical Writer

Technical Documentation Analyst

Designed, Constructed and wrote a Disaster Recovery Plan document containing all levels of management and departments. This document contained every Operations Team, Communication Team, Contact Information with alternative Senior Management and Finance Teams. Testing setups with Exchange Failover tests were also included.

The document also contained a series of Appendixes, An Index, Table of Figures, Hierarchy chart showing managers responsible and a List of Tables,

RSA Secure ID Authentication Manager

Wrote a document that included How to Create a User Logon, Distributing Assigned Security IDs. In essence this was a 15 Page user manual with graphic instructions.

Consolidated and formulated 11 documents for Sarbanes-Oxley compliance Charles Carswell Page 2

December 2014 – February 2015


Hartford, Connecticut

Technical Writer

Technical Writer - Remote

Used MS Word to communicate many documents pertaining to Ricoh and RWorld which was their employee collaboration tool

Worked on “How To” guides for the Ricoh DMNX Install and Configuration Guide. Installed List of Tables, List of Figures and Table of Contents all relevant to the existing document

Worked on Standard Resource User Guide for Project Assignment Management and including How to Enter Non-Working Days in the Resource Calendar

Completed a Table of Indexes, A list of Tables and Table of contents August 2014 – November 2014

Monroe, Connecticut

Technical Writer and Web Developer

Technical Writer

Used Adobe InDesign with MS Word to formulate a series of newsletters and brochures to be converted to on-line applications using Adobe Dreamweaver. Adobe Photoshop was used to retouch and enhance accompanying photos

Developed on-line Help Authoring systems user manuals for a large financial software development company, using MS Office suite, Visio, Macromedia Fireworks and Adobe Illustrator

Produced HTML based help, compiled MS HTML Help applications and XML/CSS based help files from MS Word, using Single Source methodology to document C# and .NET documentation

Created print-bound user manuals using Information Mapping and Visio for SQL Server based financial applications. Included were charts and graphics from Adobe Illustrator

Developed and distributed several platform-independent on-line Help system applications with navigable links, indexes, glossaries, illustrations, Tables of content and context-sensitive sub-help pop-up visuals

Environment: MS Word, Adobe FrameMaker, Adobe InDesign, MS Visio, MS Windows 7, Adobe Illustrator, Adobe Photoshop, Information Mapping April 2013 – July 2014

OdysseyRe Insurance Co.

Stamford, Connecticut

Charles Carswell Page 3

Technical Writer

Technical Documentation Analyst

Used Adobe FrameMaker to put together over 47 documents and combine into one for the purpose of having one document that explained application specific procedures, roles and responsibilities, scope and overviews of different departmental functions.

o Included were table of indexes, table of figures, table of contents and a list of tables. All topics were converted to a single book. The same featured document was done in MS Word. The documentation was provided with table of indexes, table of contents and a list of tables. Visio and Excel modules were also included.

Remote Access Instructions – a manual to acquaint the user with the RSA Token and provide access to a Citrix Application function.

Created Cisco EX90 User Guide for users who are unfamiliar with the system. This was an in-depth manual that explained all aspects of using the system.

Avaya Voice Mail – This was a system that explained to users in a plain and simple way what the Avaya System was and how to use it.

Other systems were created and documented according to specifications and management review including an Illustrator based manual for Marketing. Environment: MS Word, Adobe FrameMaker, Adobe InDesign, MS Visio, MS Windows 7, Adobe Illustrator, Adobe Photoshop

November 2012 – January 2013


Wethersfield, Connecticut

Tech Writer/Web

Business Analyst/Technical Communicator

Technical Communicator/Business Analyst

Using MS Word and Adobe FrameMaker, several manuals were created and maintained for Human Resources department. Word documents were converted and created for Adobe FrameMaker documents and updated to reflect latest changes

Created several Adobe PDF documents that served as on-line forms for user input. Each form was designed so that input received was formatted, date-validated and pre-edited. Field sizes were completed and verified during user input

SharePoint Administrator: served as gatekeeper for all corporate admissions and provided password activations and levels of access for clients. o Version Control – maintained specific versions for modules and programs Charles Carswell Page 4

o User Access – Levels of security were allocated to users of the system according to need and necessity

Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint

Terra Technologies, Inc.

Norwalk, Connecticut

Technical Writer/Analyst

Systems Analyst/Documentation Specialist

Technical Writing/Analysis/Graphics

Worked in Supply Chain where documentation was provided on Oracle errors and their possible solutions for user community

Created On-line User Guides detailing Multi-Enterprise demands and Demand Sensing Analytics to support Historical Sales, Current Orders and Shipping and Location data

Provided documentation for company’s inventory tracking and prediction forecasting model

Performed as an individual analyst and team member in the transference of production modules from SharePoint to Confluence

Used InfoMapping to organize attachments, blogs and webshare content from Project Locker to Confluence CMS

Used QlikView to perform analysis of demand forecasting and available inventory from an Excel spreadsheet

Provided a User Guide for a timesheet function (Replicon) showing how to enter timesheet information in more than one browser. The timesheet itself was in two different phases:

o Administration – for administrators entering hours. This could be for themselves or for regular employees.

o User – for regular employees. A limited version for employees. Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint, Confluence, QlikView, Supply Chain Mgmt. Skills Paragraph


MS Windows, MS Office Suite (MS Excel, MS Access, MS Word, VISIO, MS Access, MS PowerPoint), VBA, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe FrameMaker, Adobe InDesign, QuarkXPress, JavaScript, Quadralay Webworks, ASP

(Active Server Pages), HTML, XML, SQL, Microsoft Visual Source Safe, TOAD, Documentum, Livelink, Macromedia Contribute (Content Management System), Adobe Dreamweaver, Adobe Fireworks, Adobe Flash, Banner Development, Graphic Wacom Tablet, Microfocus .Net Express, UML, Use Cases, SQL Server Charles Carswell Page 5

Previous programming disciplines included DB2/SQL, SQL Server and Relational Database Design.

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