Customer Service Management

Community and Social Service professional with more than 10+ years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects. Solid knowledge of comprehensive community relations and social service procedures and excellent direct client care skills.

WORK EXPERIENCE

Texas Works Advisor, Texas Health and Human Services June 1994– April 2017 (retired)

•Conducts reviews to determine eligibility and benefit level.

•Determines eligibility for TANF, Food stamps and Medicaid programs.

•Verifies and calculates income and resources to determine financial eligibility.

•Adhere to guidelines, regulations and policies to effectively perform work duties.

•Interviews clients and documents information to verify case data and determine benefits.

•Thoroughly explain program benefits and requirements clients and reviews eligibility for services.

•Communicates status and issues internally and externally with management and team.

•Address issues and answer inquiries to verify and resolve problems or complaints within specified deadlines.

EDUCATION

● Bachelor of Arts in Education ● Texas Southern University ●

TECHNICAL PROFICIENCY

● MSExcel ● MSPower Point ● MSOutlook ● TIERS ● BPR ● MSWord

Contact this candidate