Technical Support Manager

** ****** ******* ***** *** Philadelphia, PA ***** Phone: 267-***-**** ********@*****.***

ANIL O. VASUDEVAN

IT professional with considerable experience in

technical support of Global Clinical Trials

Seeking a challenging position that allows growth that will increase my knowledge and skillset in both the End User Support and the Infrastructure areas of an organization. HIGHLIGHTS

• Over 10 years’ experience working in the capacity of IT support

• Team player and builder

• Manage and support technology equipment for

multiple offices

• Assist in managing security and company file

backups

• Adaptive to Change

• Dependable

• Willingness to take on new roles

CAREER SNAPSHOT

PREMIER RESEARCH, PHILADELPHIA, PA MARCH 2004 – JANUARY2016 End User Support Technician Operations Support Coordinator - 2004 Telecom Manager -2007 Hired at Premier Research in September 2004 as the Operations Support Coordinator reporting directly to the Office Manager. While working this position was given several roles resulting in advancement within the company. Worked in this capacity as Front Desk backup, Database Administrator, and Security Specialist. Promoted in 2007 as Telecom Manager. Within a two year span my technical support skills improved resulting in a promotion as End User Support Technician. As an End User Support Technician my responsibilities includes supporting 1000 globally based employees including 60 in-house office users at the Philadelphia location. This has allowed me to showcase my capabilities and skills while assisting a large enterprise achieve its company objectives. End User Support responsibilities increased significantly over the years and I credit my success with my ability to be very reliable on completing difficult task and always undertaking more complex job assignments.

Accomplishments and responsibilities as End User Support Technician:

• Migrated all Regional users from AT&T to Verizon Wireless. In 2011 migrated all 300 regionally based employees from AT&T wireless air cards to Verizon air cards.

• Managed moving all IT equipment from our Morrisville, North Carolina location to the new location in Research Triangle Park, North Carolina. This included working with the company infrastructure team in reconnecting the file/print server and configuring WiFi access.

• Manage WebEx accounts and support

• Provided primary IT support for 18 sites for personnel who uses office equipment offsite for clinical trials.

• Serves as Fire Safety Warden for the Philadelphia site responsible for evacuating the office in case of emergency Create User Accounts (Active Directory)

• Manage inventory of equipment

• New Hire setup and software installation training

• Monitor Helpdesk system que and work off-hours as part of the team rotation

• Manage and serve as technical support for the printers, fax machines and copiers 55 Bonnie Gellman Court C55 Philadelphia, PA 19114 Phone: 267-***-**** ********@*****.*** SIMBAAS CREATIVE CONCEPTS & SYSTEM SOLUTIONS NOVEMBER 1998 – SEPT 2004 Infrastructure Manager

Worked at Simbaas while attending college and serving United States Marine Corps Reserves. This position allowed the opportunity to learn and implement a wide range of technologies that set the ground work for my IT career.

Accomplishments at Simbaas Creative Concepts & System Solutions:

• Designed desktop construction process from start to finish

• Created workflow process on how desktops and laptops would be handled for troubleshooting.

• Built office network and PCs from ground up. Company used Microsoft BackOffice Server 4.5 as their server.

• Managed the ESI phone system for the office

UNITED STATES MARINE CORPS RESERVE MARCH 1999 – JULY 2006 Bulk Fuel Specialist

Enlisted in the Delayed Entry program in July1998. Completed basic training March 1999. Developed skills as a demand for attention to detail and adapting to new situations were learned in the US Marine Corps.

• Support for the Marine Air Combat Element with Fuel for various air and land operations • Determine source of fuel contamination in storage areas and pipelines • Direct reclamation of disposition of Petroleum products.

• Assure adherence to safety procedures

• Maintained deadlines for refueling missions.

EDUCATION

University of Phoenix

BA of Science Information Technology 2006

Graduate Studies Penn State University 2008 - ongoing TECHNICAL EXPERTISE

MS Operating Systems

Windows XP, Windows 7 & Windows 8

Desktop Imaging and Software Packaging

Ghost, Clonezilla, Acronis,

Networking

MS Office Suite

Programming/Scripting

Java, C

TELECOMMUNICATIONS

• PBX Systems: Mitel, ESI, Bizphone

• Web Ex

• Skpe for Business/Lync

55 Bonnie Gellman Court C55 Philadelphia, PA 19114 Phone: 267-***-**** ********@*****.*** References Available Upon Request

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